Personal Lines Account Manager

POSITION OVERVIEW:

The Personal Lines Account Manager will be responsible to support in obtaining, maintaining, expanding and servicing a book of business. You will also provide service to co-workers as needed with a focus on service and administrative support and relationship building. You report to the Personal Lines Team Lead and can be hybrid in either the Elmira or Chatham branch.

RESPONSIBILITIES:

• Front line contact to assist clients with all policy reviews and coverage changes
• Emphasis on proactive out-bounding with attention to in bound phone/email queues
• Maintain and enhance client relationships
• Negotiate and plan with client and carrier for optimal retention and satisfaction
• Liaison between client and external insurance partners, relating to underwriting negotiations
• Capitalize on opportunities and foster leads throughout the service cycle
• Provide guidance and support to all branches

REQUIREMENTS:

• RIBO is required for this role
• Strong written and verbal communication
• Technical product and industry knowledge
• Trouble shooting and problem solving
• Time management – working within deadlines
• Conflict management
• Attention to detail
• Working knowledge of Microsoft Suite, EPIC and Insurance Company Portals

We Offer:

• Health and Dental Benefits
• RRSP Match Program
• Bonus
• Hybrid Work Environment
• Paid Vacation Time
• Sick Days
• Additional PTO available

This is a replacement role.

*Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.