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Added 24 mins ago
G
Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.
Added 24 mins ago
AM
Pre-Planning Director
Arbor Memorial Inc.
Thorold, ON
- Full-time
…bonus program, in addition to incentive-based contests for top…
Added 54 mins ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…
Added 54 mins ago
Delivery Manager, Wealth Management
Scotiabank
Toronto, ON
Support governance and reporting for Director‑ and VP‑level forums
Added 1 hour ago
J
Manager, Talent Acquisition
Jobgether
Canada
- $150,000 CAD / year
- Full-time
Coach, develop, and support recruiting team members, fostering strong performance and continuous improvement.
Added 2 hours ago
V
Vice President of Engineering
Vantage
Remote, Canada
- $200,000 CAD / year
- Full-time
- Remote
…You'll work alongside our other VP of Engineering and our Senior Director of Engineering to run engineering as one leadership…
Added 2 hours ago
B
HR Business Partner - Talent & Employee Relations
Bimeda
Cambridge, ON
- Full-time
…lifecycle day to day, from recruiting and onboarding through performance, development, succession and offboarding, and handles the site’s day-to-day employee and labour relations. The role…
Added 2 hours ago
A
Senior Compensation Specialist
ATB
Remote, Canada
- Full-time
- Remote
…one of Canada's top employers thanks to our high-care, high-performance culture, upheld by the three commitments we make to our team…
Added 2 hours ago
S
Interim Store Director (10 Month Contract)
sephora.com
Calgary, AB
- Full-time
As the next Interim Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and…
Added 2 hours ago
S
DCN Project Director
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Director to lead the delivery of a Data Center project location consisting of multiple buildings and associated infrastructures…
Added 2 hours ago
Senior Systems Analyst (Power Platform Developer)
Office of the Chief Information Officer
St. John's, NL
…solutions; troubleshoot and resolve critical system issues to ensure performance, quality and responsiveness of applications; develop functional and system requirements and design…
Added 2 hours ago
A
Associate Director, PPC Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
Performance Management: Monitor channel performance and efficiency (ROI, spend, and other key KPIs).
Added 2 hours ago
A
Senior Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Vancouver, BC
- Full-time
As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be…
Added 2 hours ago
A
Senior Manager, Marketing Strategy (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 2 hours ago
A
Senior Manager, Performance Marketing (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 2 hours ago
A
Senior Manager, Marketing Analytics (Bangkok-based, relocation provided)
Agoda
Vancouver, BC
- Full-time
The Performance Marketing team is looking for a strategic and data-driven Senior Manager to lead the marketing function for one of Agoda's most strategic partnerships, owning the P&L,…
Added 2 hours ago
AG
Sr. Analyst, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
Reporting to the Director, Growth & Innovation Operations, we are hiring a Senior Analyst, Growth & Innovation Operations to strengthen commercial insights and help turn growth, innovation,…
Added 2 hours ago
RP
Director, Human Resources - CAN
RESA Power
Calgary, AB
- Full-time
The Director of Human Resources, Canada leads RESA’s Canadian HRBP function, supporting approximately 600+ employees across operations from British Columbia and Alberta through Saskatchewan…
Added 3 hours ago
BH
Building Manager II - Resident (Lower Mainland)
BC Housing
Vancouver, BC
- Full-time
Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
Added 3 hours ago
PT
Director, Product Engineering
ProFound Talent Inc.
AB · Edmonton, AB
- Full-time
…standard for every member of the engineering team - and the Director, Product Engineering is expected to model and reinforce…
Added 3 hours ago
NS
Manager - Violence Prevention, Intervention & Response Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
Reporting to the Director, Violence Prevention, Intervention and Response Program (VIPR), the Manager provides leadership for the strategic direction for the Violence Prevention,…
Added 3 hours ago
BS
Business Development Associate – Entry Level | Full Sales Training Provided
Business Show Media Ltd
Toronto, ON
- Full-time
Business Development Associate → Business Development Executive → Business Development Manager → Senior Sales → Event Director.
Added 3 hours ago
BS
Sales Development Representative – B2B Events | Fast-Track Progression
Business Show Media Ltd
Toronto, ON
- Full-time
Sales Development Representative → Sales Executive → Senior Sales Executive → Sales Manager → Event Director.
Added 3 hours ago
UO
Manager of Operations
University of Victoria
Victoria, BC
- Full-time
Reporting to the Director of the Kula: Library Futures Academy, the Manager of Operations provides leadership for the planning, coordination, communications, and operational infrastructure…
Added 3 hours ago
S
HRBP / HR Manager – People and Performance
SYSTRA
Toronto, ON
- Full-time
The People & Performance Manager serves as the strategic HR Business Partner to the Project Director of Design Integration within the Project LRT Alliance, supporting a complex three-way…

Navacord

Personal Lines Team Lead

Elmira, ON, Canada

$70,000 to $80,000 CAD / year · Full-time

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Job details

Pay: $70,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

POSITION OVERVIEW:

The role of Team Lead is responsible for guiding and motivating a team to achieve company goals while fostering a positive and collaborative work environment. This role focuses leadership in building a culture of teamwork, promoting exceptional service and sales performance, training and developing team members, and serving as a contact for carrier-related matters. This role reports to the Director, Group & Affinity.

RESPONSIBILITIES:

Leadership

Coordinating activity levels to meet service levels.
Build a culture of teamwork and accountability amongst Service Team.
Ensure team is positioned to help throughout the entire client lifecycle, including handling questions, recommending optional coverage and/or limits. Promote re-leads, referrals and expiry dates for all units of PIB. Encouraging scripting to round out accounts, ask for referrals and testimonials.
Promote outbound calls to clients supporting once and done policy reviews in portal, remarket quotes to save and build referrals to PIB. Real time coaching, scripting and mentoring with all touch points, with a focus on in/outbound calls and fostering leads throughout the service cycle
Assist with client complaints and concerns, including call-backs with AMs and JAMs to assist with any escalation from prospects or clients. Team Leads are to call VIP and ensure PLPR renewals are falling within the operations guidelines aligned with strategic initiatives for retention.
Encouraging AMs to mentor
Monitor feedback within the PL Department and identify process gaps – keeping the Director Group & Affinity up to date.
Assist with team meetings, adding agenda and content to support broker goals and tactics Complete audits with team, document results, and provide feedback and coaching based on results, as per schedule and format outlined by Director Group & Affinity.
Be available via phone/teams to consult, assist and support the PL Department with process, client concerns and how to best perform their roles.
Stay current on market and industry information and/or trends and sharing information broadly so team understands how this impacts their roles.
Team Leads backup the service queues to provide front line contact to assist clients with all policy reviews and coverage changes, VIP needs, and to ensure service level agreements by PIB and insureds are met.
Provide team with back-up support as needed due to role vacancies and/or absences.
Team Lead is required to work in the branch four days of the week and be open and adaptable

Training and Development

Provide coaching, mentoring, and training as required to build team's technical knowledge and professional skills with guidance and tools to be successful in their roles.
Ensure service team follow PIB policies and Epic workflows.
Be available via phone/teams to consult, assist and support the PL Department with process, client concerns and how to best perform their roles.
Complete one-on-one meetings with team as per schedule outlined by Director of General Insurance Operations.
Help team learn to problem solve and empower them to act when the solution is understood.
Maintain E&O awareness – ensuring that your team understands E&O exposures and works diligently to minimize risk.

Carriers

Work with insurance companies to resolve issues and to increase Navacord brand excellence in any capacity.
Assist in setting up insurance company portal logins, triage insurance company portal issues.
Complete in suspense lists from insurance companies.

REQUIREMENTS:

Strong leadership and motivational skills
Excellent written and verbal communication
Technical product and industry knowledge
Time management – working within deadlines
Trouble shooting and problem solving
Conflict management
Attention to detail
Deep understanding of Microsoft Suite, EPIC, Insurance Company Portals)

We Offer:

Health and Dental Benefits
RRSP Match Program
Bonus
Hybrid Work Environment
Paid Vacation Time
Sick Days
Additional PTO available

This is a replacement role.

*Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

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More about this job

Responsibilities

Lead and support the Personal Lines service team by coordinating workloads, promoting client service and sales outcomes, coaching team members, and addressing escalated client concerns. Monitor service quality and processes, provide operational backup, and work with insurance carriers to resolve issues and support team workflows.

Requirements

The role requires strong leadership and communication skills, insurance product and industry knowledge, time management, troubleshooting, problem solving, conflict management, and attention to detail. Candidates should be proficient with Microsoft Suite, EPIC, and insurance company portals.

Skills

Leadership
Team Motivation
Written Communication
Verbal Communication
Insurance Product Knowledge
Time Management
Troubleshooting
Problem Solving
Conflict Management
Attention To Detail
Coaching And Mentoring
Client Service
Sales Performance
Microsoft Suite
EPIC
Insurance Company Portals

Benefits

Health Benefits
Dental Benefits
RRSP Matching Program
Bonus
Hybrid Work Environment
Paid Vacation Time
Sick Days
Additional Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Team Leadership
Client Service
Sales Performance
Team Coaching
Mentoring
Training And Development
Policy Reviews
Coverage Changes
Optional Coverage
Renewals
Retention
Referrals
Client Complaints
Service Level Agreements
Quality Audits
Errors And Omissions (E&O)
Insurance Carriers
Insurance Company Portals
EPIC
Microsoft Suite
Process Improvement
Risk Management
Insurance Operations

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