Jobs in Canada

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Added 13 mins ago
BO
Data and Analytics Specialist
Bank of Canada
Ottawa, ON
- Full-time
Added 13 mins ago
A
Business System Analyst, Capital Markets
Alithya
Toronto, ON
- Full-time
Notice on the use of artificial intelligence in our recruitment process
Added 13 mins ago
2S
Sample and Asset Management Coordinator
24 Seven Talent
Toronto, ON
- Contract
Artificial intelligence is not presently used to screen, assess, or select applicants for this position.
Added 13 mins ago
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Data Scientist (Aerospace)
SOTI
Mississauga, ON
- Full-time
Added 13 mins ago
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Buyer
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Milton, ON
- $70,000 to $90,000 CAD / year
- Full-time
Added 13 mins ago
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Senior Financial Management Specialist
Bank of Canada
Ottawa, ON
- Temporary
Added 13 mins ago
BO
Application Development Lead - Artificial Intelligence
Bank of Canada
Ottawa, ON
- Temporary
We are seeking an Application Development Lead who is passionate about building the next generation of AI-powered developer experiences. In this role, you will lead the development,…
Added 13 mins ago
BO
Data Scientist, Economics & AI
Bank of Canada
Ottawa, ON
- Temporary
…Canada. You will apply data science, machine learning (ML), artificial intelligence (AI), and quantitative methods to challenging economic and research problems, helping economists and…
Added 13 mins ago
TT
Onboarding Specialist
Tundra Technical Solutions
Winnipeg, MB
- $40,000 to $42,000 CAD / year
- Full-time
We use artificial intelligence tools to help our recruiters screen and assess talent. These tools do not replace human decision making in the process.
Added 13 mins ago
Senior Flavorist (Sr. Manager Taste Creation)
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Granby, QC
We may use artificial intelligence tools to support the review and assessment of applications and assist with scheduling interviews. We do not use AI to make decisions during the interview…
Added 13 mins ago
Inspection and NDE Services - Eddy Current Testing
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Kitchener, ON
Added 13 mins ago
Senior NDE Inspector - Eddy Current
BWXT
Kitchener, ON
…applicable regulatory requirements of the Canadian Security Intelligence Service (CSIS) and the Canadian Nuclear Safety Commission (CNSC) and may take up to 12 months to…
Added 13 mins ago
GC
Server
Gateway Casinos
Thunder Bay, ON
- Part-time
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.
Added 13 mins ago
Specialist, Operations and Finance Innovation
EY
Toronto, ON
Added 13 mins ago
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Marketing Lead
Devoted Studios
Remote, Canada
- Full-time
- Remote
Added 13 mins ago
MF
Senior Software Engineering Specialist
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
The Senior Salesforce Software Developer is accountable for end-to-end delivery of software outcomes across a pod, product, or platform workstream. The role applies advanced technical…
Added 13 mins ago
S
Operations Consultant - Part Time
Sephora
Toronto, ON · Etobicoke, ON
- $19.2 to $22.6 CAD / hour
- Part-time
As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the…
Added 29 mins ago
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Hoyle Underground Mining Opportunities
Discovery Mining Ltd
Timmins, ON
- Full-time
Ability to work a 5x5x4 rotating shift schedule
Added 29 mins ago
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Operations Research Developer
Air Transat
Montreal, QC
- Full-time
…strategy through advanced analytics, optimization models, and Artificial Intelligence (AI) and Machine Learning…
Added 29 mins ago
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Senior Operational Readiness & Service Transition Advisor (ITSM)
Ontario Power Generation
Oshawa, ON
- Full-time
Shift: Days and/or rotating shifts including nights, weekends and holidays
Added 29 mins ago
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Director of Labour & Crew Development
Stagevision
Mississauga, ON
- $105,000 to $125,000 CAD / year
- Full-time
Valid driver’s licence required, and the ability to lift equipment safely
Added 29 mins ago
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USA FIELD ENGINEER/FIELD SERVICE TECHNICIAN
Bluewrist Inc.
Markham, ON
- Full-time
Added 29 mins ago
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Vice President, Global Quality Assurance & Regulatory Affairs
NDI (Northern Digital Inc.)
Waterloo, ON
- Full-time
Added 29 mins ago
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Automation Tester with (AI, Selenium & Playwright)
Iris Software Inc.
Toronto, ON
- Contract
Added 29 mins ago
Senior Metallurgist
Evolution Mining Limited
Red Lake, ON

Navacord

Personal Lines Team Lead

Elmira, ON, Canada

$75,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

POSITION OVERVIEW:

The role of Team Lead is responsible for guiding and motivating a team to achieve company goals while fostering a positive and collaborative work environment. This role focuses leadership in building a culture of teamwork, promoting exceptional service and sales performance, training and developing team members, and serving as a contact for carrier-related matters. This role reports to the Director, Group & Affinity.

RESPONSIBILITIES:

Leadership

Coordinating activity levels to meet service levels.
Build a culture of teamwork and accountability amongst Service Team.
Ensure team is positioned to help throughout the entire client lifecycle, including handling questions, recommending optional coverage and/or limits. Promote re-leads, referrals and expiry dates for all units of PIB. Encouraging scripting to round out accounts, ask for referrals and testimonials.
Promote outbound calls to clients supporting once and done policy reviews in portal, remarket quotes to save and build referrals to PIB. Real time coaching, scripting and mentoring with all touch points, with a focus on in/outbound calls and fostering leads throughout the service cycle
Assist with client complaints and concerns, including call-backs with AMs and JAMs to assist with any escalation from prospects or clients. Team Leads are to call VIP and ensure PLPR renewals are falling within the operations guidelines aligned with strategic initiatives for retention.
Encouraging AMs to mentor
Monitor feedback within the PL Department and identify process gaps – keeping the Director Group & Affinity up to date.
Assist with team meetings, adding agenda and content to support broker goals and tactics Complete audits with team, document results, and provide feedback and coaching based on results, as per schedule and format outlined by Director Group & Affinity.
Be available via phone/teams to consult, assist and support the PL Department with process, client concerns and how to best perform their roles.
Stay current on market and industry information and/or trends and sharing information broadly so team understands how this impacts their roles.
Team Leads backup the service queues to provide front line contact to assist clients with all policy reviews and coverage changes, VIP needs, and to ensure service level agreements by PIB and insureds are met.
Provide team with back-up support as needed due to role vacancies and/or absences.
Team Lead is required to work in the branch four days of the week and be open and adaptable

Training and Development

Provide coaching, mentoring, and training as required to build team's technical knowledge and professional skills with guidance and tools to be successful in their roles.
Ensure service team follow PIB policies and Epic workflows.
Be available via phone/teams to consult, assist and support the PL Department with process, client concerns and how to best perform their roles.
Complete one-on-one meetings with team as per schedule outlined by Director of General Insurance Operations.
Help team learn to problem solve and empower them to act when the solution is understood.
Maintain E&O awareness – ensuring that your team understands E&O exposures and works diligently to minimize risk.

Carriers

Work with insurance companies to resolve issues and to increase Navacord brand excellence in any capacity.
Assist in setting up insurance company portal logins, triage insurance company portal issues.
Complete in suspense lists from insurance companies.

REQUIREMENTS:

Strong leadership and motivational skills
Excellent written and verbal communication
Technical product and industry knowledge
Time management – working within deadlines
Trouble shooting and problem solving
Conflict management
Attention to detail
Deep understanding of Microsoft Suite, EPIC, Insurance Company Portals)

We Offer:

Health and Dental Benefits
RRSP Match Program
Bonus
Hybrid Work Environment
Paid Vacation Time
Sick Days
Additional PTO available

This is a replacement role.

*Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and motivate the Personal Lines service team, coordinating service levels, coaching staff, supporting client concerns and renewals, and promoting retention, referrals, and sales opportunities. Develop team members’ technical and professional skills, ensure compliance with company policies and workflows, support service queues, and work with insurance carriers to resolve issues.

Requirements

The role requires strong leadership and motivational abilities, excellent written and verbal communication, technical insurance product and industry knowledge, and effective time management. Candidates should also demonstrate troubleshooting, problem-solving, conflict-management, and attention-to-detail skills, along with proficiency in Microsoft Suite, EPIC, and insurance company portals.

Skills

Leadership
Team Motivation
Written Communication
Verbal Communication
Insurance Product Knowledge
Time Management
Troubleshooting
Problem Solving
Conflict Management
Attention to Detail
Coaching
Mentoring
Training
Client Service
Sales Performance
Microsoft Suite

Benefits

Health Benefits
Dental Benefits
RRSP Match Program
Bonus
Hybrid Work Environment
Paid Vacation Time
Sick Days
Additional Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Team Leadership
Client Service
Sales Performance
Service Levels
Policy Reviews
Coverage Changes
Renewals
Client Retention
Referrals
Outbound Calls
Coaching
Mentoring
Training And Development
Insurance Carriers
Insurance Company Portals
EPIC
Microsoft Suite
E&O Awareness
Audits
Escalation Management
Service Queues
Insurance Workflows
Process Improvement
VIP Client Support

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Work requirements

Jobs in Canada