Jobs in Canada

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Added 27 mins ago
R|
Animal Care Worker - Part-time occasional
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Part-time
Under the general supervision of the Animal Resources Division Manager, the candidate performs animal care-related duties, technical procedures and administrative duties related to the care…
Added 27 mins ago
WI
Senior Mechanical / Layout Designer (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Develop equipment arrangements, general arrangements, plans, sections, details, and material take-offs that support safe and efficient delivery.
Added 27 mins ago
S
Field Reimbursement Manager (New England)
Stratis
Field, BC
- Full-time
The ability to travel 3-4 days a week, with overnights (as needed), must reside within the Territory
Added 27 mins ago
WI
Global Legal Counsel
WSP in Canada
Montreal, QC
- Full-time
We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.
Added 27 mins ago
K
Studio + Operations Coordinator
Kitworks
Toronto, ON
- Full-time
Answer the studio phone and manage general inquiries
Added 42 mins ago
MD
PEPR Senior Researcher - Research Scientist 3
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift / 8:00 a.m
Added 42 mins ago
M
Dual Senior Manager-Revenue Management
Marriott
Calgary, AB
- Full-time
Releases group rooms back into general inventory and ensures clean booking windows for customers
Added 57 mins ago
WI
Structural Designer - Mining (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Develop general arrangements, plans, sections, details, material take-offs, and drawing revisions that support clear project decisions.
Added 57 mins ago
WI
Senior Mechanical / Layout Designer (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Develop equipment arrangements, general arrangements, plans, sections, details, and material take-offs that support safe and efficient delivery.
Added 57 mins ago
ML
Litigation Associate
McLeod Law LLP
Calgary, AB
- Full-time
This role can be based in either our downtown Calgary office at Manulife Place or our south Calgary office on Bannister Road
Added 57 mins ago
WI
Structural Designer - Mining (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Develop general arrangements, plans, sections, details, material take-offs, and drawing revisions that support clear project decisions.
Added 1 hour ago
S
Accounts Payable Coordinator
Solink
Remote, Canada
- $46,542 to $55,000 CAD / year
- Full-time
- Remote
…JYSK - Solink delivers clarity when it counts. Our solutions help businesses reduce shrink, optimize performance, and respond proactively to potential…
Added 1 hour ago
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Personal Lines Team Lead
Navacord
Elmira, ON
- $75,000 to $80,000 CAD / year
- Full-time
Ensure team is positioned to help throughout the entire client lifecycle, including handling questions, recommending optional coverage and/or limits. Promote re-leads, referrals and expiry…
Added 1 hour ago
S
IT Operations Lead
SJC
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Lead, mentor, and develop a small IT team, setting priorities, running performance and growth conversations, and building the team's on-call and incident response capabilities.
Added 1 hour ago
Call Centre Representative (Full-Time Graveyard)
Mainroad
Surrey, BC
…highway/road conditions, hazards, and incidents. Our fast-paced call centre requires quick response times, accuracy in data entry, urgency to assist and patience to help the general public…
Added 1 hour ago
Global Legal Counsel
WSP
Montreal, QC
We exist to shape communities to advance humanity. The brightest engineers, advisors and scientists from across the globe call WSP home.
Added 1 hour ago
Senior Mechanical / Layout Designer (Sudbury)
WSP
Sudbury, ON
Develop equipment arrangements, general arrangements, plans, sections, details, and material take-offs that support safe and efficient delivery.
Added 1 hour ago
Structural Designer - Mining (Sudbury)
WSP
Sudbury, ON
Develop general arrangements, plans, sections, details, material take-offs, and drawing revisions that support clear project decisions.
Added 2 hours ago
T
Legal Assistant III (On-site - Toronto)
TD
Toronto, ON
- Full-time
TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, prod
Added 2 hours ago
T
Law Clerk II
TD
Toronto, ON
- Full-time
Experience in insurance defence litigation, including personal injury and accident benefit claims (preferred). General litigation experience will also be considered.
Added 2 hours ago
IG
Data Center Energy Marshal
Insight Global
Woodbridge, ON
- $80 to $100 CAD / hour
- Contract
…Scripts are reviewed, and all sources of energy are identified. - Help determine if a group or individual LOTO will be required. Establish, with the Authorizing Energy Marshal, a…
Added 3 hours ago
IG
Data Center Energy Marshal
Insight Global
Woodbridge, ON
- $70 to $100 CAD / hour
- Contract
…Scripts are reviewed, and all sources of energy are identified. - Help determine if a group or individual LOTO will be required. Establish, with the Authorizing Energy Marshal, a…
Added 7 hours ago
C
Coordinateur de Programme, Bilingue - Program Coordinator
Cencora
Quebec, QC
- Full-time
…the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply…
Added 8 hours ago
Q
CAD Engineer – AMS & Custom Layout
Qualcomm
Toronto, ON
- Full-time
…core CAD support, you'll automate design and layout tasks and help bring agentic AI into our AMS and layout flows. A great fit for a layout engineer who loves to code, or a CAD engineer who…
Added 9 hours ago
Q
FY27 Intern - Firmware Engineering Internship - Canada (16 months)
Qualcomm
Toronto, ON
- Full-time
Our interns join world-class teams to help define and build what is next for mobility and the world. You’ll be paired with a mentor with visibility to your project and team, receive support…

Navacord

Personal Lines Team Lead

Elmira, ON, Canada

$75,000 to $80,000 CAD / year · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $75,000 to $80,000 CAD / year
Job type: Full-time
Apply by: Dec 10, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

POSITION OVERVIEW:

The role of Team Lead is responsible for guiding and motivating a team to achieve company goals while fostering a positive and collaborative work environment. This role focuses leadership in building a culture of teamwork, promoting exceptional service and sales performance, training and developing team members, and serving as a contact for carrier-related matters. This role reports to the Director, Group & Affinity.

RESPONSIBILITIES:

Leadership

Coordinating activity levels to meet service levels.
Build a culture of teamwork and accountability amongst Service Team.
Ensure team is positioned to help throughout the entire client lifecycle, including handling questions, recommending optional coverage and/or limits. Promote re-leads, referrals and expiry dates for all units of PIB. Encouraging scripting to round out accounts, ask for referrals and testimonials.
Promote outbound calls to clients supporting once and done policy reviews in portal, remarket quotes to save and build referrals to PIB. Real time coaching, scripting and mentoring with all touch points, with a focus on in/outbound calls and fostering leads throughout the service cycle
Assist with client complaints and concerns, including call-backs with AMs and JAMs to assist with any escalation from prospects or clients. Team Leads are to call VIP and ensure PLPR renewals are falling within the operations guidelines aligned with strategic initiatives for retention.
Encouraging AMs to mentor
Monitor feedback within the PL Department and identify process gaps – keeping the Director Group & Affinity up to date.
Assist with team meetings, adding agenda and content to support broker goals and tactics Complete audits with team, document results, and provide feedback and coaching based on results, as per schedule and format outlined by Director Group & Affinity.
Be available via phone/teams to consult, assist and support the PL Department with process, client concerns and how to best perform their roles.
Stay current on market and industry information and/or trends and sharing information broadly so team understands how this impacts their roles.
Team Leads backup the service queues to provide front line contact to assist clients with all policy reviews and coverage changes, VIP needs, and to ensure service level agreements by PIB and insureds are met.
Provide team with back-up support as needed due to role vacancies and/or absences.
Team Lead is required to work in the branch four days of the week and be open and adaptable

Training and Development

Provide coaching, mentoring, and training as required to build team's technical knowledge and professional skills with guidance and tools to be successful in their roles.
Ensure service team follow PIB policies and Epic workflows.
Be available via phone/teams to consult, assist and support the PL Department with process, client concerns and how to best perform their roles.
Complete one-on-one meetings with team as per schedule outlined by Director of General Insurance Operations.
Help team learn to problem solve and empower them to act when the solution is understood.
Maintain E&O awareness – ensuring that your team understands E&O exposures and works diligently to minimize risk.

Carriers

Work with insurance companies to resolve issues and to increase Navacord brand excellence in any capacity.
Assist in setting up insurance company portal logins, triage insurance company portal issues.
Complete in suspense lists from insurance companies.

REQUIREMENTS:

Strong leadership and motivational skills
Excellent written and verbal communication
Technical product and industry knowledge
Time management – working within deadlines
Trouble shooting and problem solving
Conflict management
Attention to detail
Deep understanding of Microsoft Suite, EPIC, Insurance Company Portals)

We Offer:

Health and Dental Benefits
RRSP Match Program
Bonus
Hybrid Work Environment
Paid Vacation Time
Sick Days
Additional PTO available

This is a replacement role.

*Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants for this position.

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and motivate the Personal Lines service team, coordinating service levels, coaching staff, supporting client concerns and renewals, and promoting retention, referrals, and sales opportunities. Develop team members’ technical and professional skills, ensure compliance with company policies and workflows, support service queues, and work with insurance carriers to resolve issues.

Requirements

The role requires strong leadership and motivational abilities, excellent written and verbal communication, technical insurance product and industry knowledge, and effective time management. Candidates should also demonstrate troubleshooting, problem-solving, conflict-management, and attention-to-detail skills, along with proficiency in Microsoft Suite, EPIC, and insurance company portals.

Skills

Leadership
Team Motivation
Written Communication
Verbal Communication
Insurance Product Knowledge
Time Management
Troubleshooting
Problem Solving
Conflict Management
Attention to Detail
Coaching
Mentoring
Training
Client Service
Sales Performance
Microsoft Suite

Benefits

Health Benefits
Dental Benefits
RRSP Match Program
Bonus
Hybrid Work Environment
Paid Vacation Time
Sick Days
Additional Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

Personal Lines Insurance
Team Leadership
Client Service
Sales Performance
Service Levels
Policy Reviews
Coverage Changes
Renewals
Client Retention
Referrals
Outbound Calls
Coaching
Mentoring
Training And Development
Insurance Carriers
Insurance Company Portals
EPIC
Microsoft Suite
E&O Awareness
Audits
Escalation Management
Service Queues
Insurance Workflows
Process Improvement
VIP Client Support

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Work requirements

Jobs in Canada