Store Manager

The Store Manager is responsible for the overall operation of Squamish Valley Gas Bar (SVGB), including retail fuel, convenience, and tobacco sales; staff leadership; financial performance; customer service; facility safety; and regulatory compliance. The Store Manager leads all levels of Retail Customer Service Clerks and reports to the Manager, Retail Operations.

Key Accountabilities

Business Planning & Performance

• Contribute to annual goals, objectives, and strategic plans for SVGB and the Retail Division, and translate them into monthly targets and staff priorities.
• Monitor trends in the convenience, fuel, and tobacco retail sectors and recommend improvements.
• Track performance against goals; report progress to the Manager, Retail Operations in weekly meetings and via a year-end completion report.

Daily Operations & Financial Control

• Oversee day-to-day store operations, including opening/closing security procedures, cash control, and shift reconciliation.
• Ensure the POS system is kept current with products and pricing, and that daily transactions reconcile accurately.
• Ensure timely, accurate bank deposits and daily, weekly, and monthly financial reconciliations.
• Prepare and submit accurate sales, payroll, and reporting information to Finance on schedule.

Merchandising, Pricing & Inventory

• Set and monitor competitive pricing for fuel and merchandise based on regular market checks; report local pricing to the Manager, Retail Operations biweekly.
• Manage inventory levels, ordering, and vendor relationships to support sales targets, minimize shrinkage, and avoid stockouts.
• Contribute ideas for marketing, promotions, seasonal offerings, and in-store merchandising to drive sales and customer engagement.

Customer Service

• Ensure all staff deliver a consistently high standard of customer service, and personally resolve escalated customer situations.
• Maintain a clean, safe, and welcoming environment across the store and fuel islands.
• Maintain customer feedback and refund processes, and ensure staff are well-informed on products and services.

Safety, Facilities & Regulatory Compliance

• Maintain all facility safety systems (fuel safety, fire, emergency lighting, security) in good working order, and review the Emergency Response Plan annually.
• Ensure compliance with WHMIS, food safety, tobacco retail regulations (including age verification), and other applicable provincial and federal requirements; ensure staff are trained accordingly.
• Maintain a preventative maintenance and cleaning schedule for the facility, arranging contractor support as needed.
• Uphold workplace health and safety policies, including regular inspections, incident reporting, and proper use of protective equipment.

Staff Leadership & Development

• Hire, train, coach, schedule, and manage the performance of staff, including attendance and any disciplinary matters, in accordance with the Nch'ḵay̓ Employee Manual.
• Build a positive, team-oriented culture and support ongoing staff training (orientation, customer service, safety, POS, tobacco compliance, and related topics).
• Adjust staffing to seasonal needs while managing labour costs, and personally cover shifts as required.

Team Participation & Other Duties

• Participate actively as a member of the Retail Operations team, including meetings, mentoring junior staff, and professional development.
• Perform other duties as assigned by the Manager, Retail Operations.

Qualifications

Education

• Secondary school diploma required; post-secondary education in Business, Retail Management, or a related field is an asset.

Experience

• Minimum 3–5 years of experience in retail management or a supervisory role, preferably in a fuel, convenience store, or related environment.
• Experience managing staff scheduling, payroll records, and performance reviews.
• Experience with point-of-sale (POS) systems and cash reconciliation.
• Experience with inventory management and purchasing.

Knowledge, Skills and Abilities

• Strong leadership and team development skills.
• Solid understanding of retail operations, pricing strategy, and customer service standards.
• Working knowledge of workplace health and safety regulations, including WHMIS.
• Knowledge of tobacco retail compliance, including age verification requirements and applicable provincial regulations.
• Ability to work independently and make sound decisions under pressure.
• Proficiency with Microsoft Office (Word, Excel) and standard retail software.
• Strong written and verbal communication skills.
• Cultural awareness and ability to work respectfully within a First Nations enterprise environment.

Working Conditions & Other Requirements

• Valid driver's licence.
• Must be legally entitled to work in Canada.
• Available to work a flexible schedule, including evenings and weekends, as required.
• Must be available on-call 24 hours a day to respond to operational or facility emergencies. This is a condition of the position.