Team Leader Telemarketing

Leader, SK, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Jul 21, 2026

Original job description

TEAM LEADER TELEMARKETING

Job Summary

The Team leader Telemarketing will lead and oversee the Telemarketing division in the selling of products to a list of qualified prospects.

Education & Experience

Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database.
Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls.
At least three years of successful telemarketing experience required.
Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls

Duties/Responsibilities

Collaborates with Sales Manager to establish sales goals and to develop scripts for use by telemarketing team.
Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
Prepares and presents weekly and monthly sales reports.
Import new numbers (suspects) into database for moving the sales process along from suspects to contacts to leads in the database.
Generate sales leads by making phone calls out of database, calling old leads and assisting telemarketers with calls.
Resolvecustomer complaints and grievances.
Perform other related duties as assigned.

Supervisory Responsibilities

Hires and trains telemarketers.
Oversees the daily workflow and scheduling of telemarketing staff.
Conducts performance evaluations that are timely and constructive.
Handles discipline and termination of employees in accordance with company policy.

General Pre-requisites

Excellent verbal and written communication skills.
Excellent sales and customer service skills.
Excellent interpersonal and negotiation skills.
Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
Excellent organizational skills and attention to detail.
Proficient with Microsoft Office Suite or related software to prepare reports and measure performance.

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More about this job

Responsibilities

Lead the telemarketing team, set sales goals and scripts with the Sales Manager, monitor call quality, and motivate staff to meet performance targets. Generate leads through outbound calls and database management, prepare sales reports, resolve customer complaints, and oversee hiring, training, scheduling, and performance management.

Requirements

At least three years of successful telemarketing experience is required. Candidates should have strong communication, sales, customer service, interpersonal, negotiation, organizational, and leadership skills, along with proficiency in Microsoft Office or similar reporting software.

Skills

Telemarketing
Sales Lead Generation
Sales Goal Setting
Sales Script Development
Call Monitoring
Quality Assurance
Sales Reporting
Customer Service
Complaint Resolution
Team Leadership
Staff Training
Performance Management
Scheduling
Negotiation
Microsoft Office
Database Management

Visa sponsorship

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Keywords

Telemarketing
Financial Services
Sales
Sales Leads
Outbound Calls
Qualified Prospects
Sales Goals
Sales Scripts
Call Monitoring
Quality Service
Policy Compliance
Performance Measurement
Sales Quotas
Sales Reports
Database Management
Customer Complaints
Hiring
Training
Staff Scheduling
Performance Evaluations
Employee Discipline
Customer Service
Negotiation
Microsoft Office

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