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Added 12 mins ago
Harm Reduction Outreach
Lookout Housing and Health
Surrey, BC
Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 12 mins ago
Supervisor
Lookout Housing and Health
Surrey, BC
Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 12 mins ago
Program Resource Worker
Lookout Housing and Health
Vancouver, BC
Part-time
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 12 mins ago
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 12 mins ago
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 1 hour ago
building maintenance worker
Ocean Pier Inc
Scoudouc, NB
Full-time
Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
Added 1 hour ago
Community Outreach Worker - Opioid Use Disorder Treatment - Mental Health and Addictions
Nova Scotia Health and IWK Health
Kentville, NS
Knowledge regarding the principles of community health, outreach, harm reduction, health promotion and prevention (e.g., mental health, addictions, housing support etc.).
Added 3 hours ago
FT - Outreach Worker (Vancouver)
Connective
Vancouver, BC
Internship
This position will provide assistive outreach support to client(s) referred to Connective by our funders to enable their adjustment to, and success with life in the community.
Added 3 hours ago
FT - Outreach Worker (Vancouver)
Connective
Vancouver, BC
Internship
This position will provide assistive outreach support to client(s) referred to Connective by our funders to enable their adjustment to, and success with life in the community.
Added 4 hours ago
FT - Outreach Worker (Vancouver)
Connective
Vancouver, BC
This position will provide assistive outreach support to client(s) referred to Connective by our funders to enable their adjustment to, and success with life in the community.
Added 4 hours ago
FT - Outreach Worker (Vancouver)
Connective
Vancouver, BC
This position will provide assistive outreach support to client(s) referred to Connective by our funders to enable their adjustment to, and success with life in the community.
Added 4 hours ago
Personal Support Worker
SE Health
Windsor, ON
Temporary
Competitive Total Rewards. So much more than a paycheque! Enjoy comprehensive benefits, pension, on-demand pay, car loan support, supportive housing and exclusive staff perks.
Added 5 hours ago
Casual Tenant Support Worker | White Road Supportive Housing | Duncan
Connective
Duncan, BC
This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to…
Added 6 hours ago
Housing Case Worker (Part time)
The Salvation Army in Canada
Saskatoon, SK
Part-time
The Housing Caseworker renders direct casework and conducts assigned group work to assist clients within The Salvation Army - Crossroads Residential Services policies and programs. The…
Added 6 hours ago
Job Title Supervisor
Lookout Housing + Health Society
Surrey, BC
Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 6 hours ago
Job Title Program Resource Worker
Lookout Housing + Health Society
Vancouver, BC
Part-time
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 6 hours ago
Job Title Harm Reduction Outreach
Lookout Housing + Health Society
Surrey, BC
Full-time
We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting…
Added 6 hours ago
Housing Case Worker (Part time)
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK · Crossroads Residential Services
Part-time
The Housing Caseworker renders direct casework and conducts assigned group work to assist clients within The Salvation Army - Crossroads Residential Services policies and programs. The…
Added 8 hours ago
Health Care Aide - HCA
Retirement Concepts
Summerland, BC
$31.64 CAD / hour
Temporary
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat…
Added 8 hours ago
Home Support Worker
Retirement Concepts
Courtenay, BC
$29.64 to $31.4 CAD / hour
Temporary
Position: Casual Home Support Worker - Assisted Living - Comox Valley / Casa Loma Seniors Village
Added 8 hours ago
Health Care Aide - HCA
Retirement Concepts
Victoria, BC
$31.64 CAD / hour
Temporary
At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat…
Added 8 hours ago
Job Fair October 2026 - Housing Support Worker
Neighbours Community Homes
Toronto, ON
Housing Support Worker works alongside tenants and participants and is responsible for providing services to improve tenant mental health, housing stability, unit conditions and for…
Added 8 hours ago
Job fair October 2026 - Program Worker
Neighbours Community Homes
Toronto, ON
The assigned duties are planning, organizing and implementation of a blended service continuum of support, resources, programs and community engagement activities for the tenant…
Added 8 hours ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
Toronto, ON
…of tenants; sensitivity to vulnerable tenants in supportive…
Added 8 hours ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
Canada
…of tenants; sensitivity to vulnerable tenants in supportive…

Neighbours Community Homes

Housing Support Worker

Toronto, ON, Canada

Job type: Full-time
Experience: Minimum 3 years’ experience in serving people living in poverty who have experienced homelessness and/or are precariously housed and have mental health and/or addiction issues.
Working hours: 35 hours per week
Posting language: English
Posted: Aug 27, 2026

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Original job description

Housing Support Worker works alongside tenants and participants and is responsible for providing services to improve tenant mental health, housing stability, unit conditions and for facilitating activities that will build a more harmonious community. Housing Support Worker delivers flexible, innovative and tenant-centered programs and services using mental health recovery principles and applying the harm reduction approach. The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance Departments and external service providers as required.
The position may occasionally supervise practicum students or Supportive Employment Program participants.

An undergraduate degree in Social Work, Social Services, or related fields.
Minimum 3 years’ experience in serving people living in poverty who have experienced homelessness and/or are precariously housed and have mental health and/or addiction issues.
Excellent communication (listening, verbal, and written), interpersonal, problem solving, life skills coaching, budgeting, conflict resolution, and crisis prevention/intervention skills.
Knowledge of Mental Health Recovery Approach, Harm Reduction principles, Residential Tenancies Act, Mental Health Act, Ontario Human Rights Code, Personal Health Information Protection Act, Accessibility for Ontarians with Disabilities Act.
Knowledge and experience working with individuals facing multiple barriers and with diverse communities.
Strong cultural competency and socially inclusive practices.
Ability to work independently and in a team environment.
Knowledge of community resources and ability to make appropriate referrals.
Ability to travel to housing sites and community service providers’ facilities.
Have an eye for cleanliness and ability to perform light housekeeping duties.
Ability to lift, move, and store objects up to 20lbs.
Competent with Microsoft Outlook, Word, & PowerPoint, virtual meeting platforms, and online information searches.
Knowledge in Rent-Geared-to-Income Rent Administration, Ontario Common Assessment of Need (OCAN), are assets.
Ability to work flexible hours including on-call , evenings and weekends as required.

OPERATIONAL RESPONSIBILITIES

Individual Support

Assess tenants’ needs and provide coaching and practical support or refer to services to fulfil unmet needs.
Provide informal counseling on mental health and/or addiction, interpersonal relationships, life skills, food security, and meaningful activities using non-judgmental, recovery, and harm reduction approaches.
Provide warm referrals to other community services and/or health services and collaborate with these service providers.
Provide advocacy services to tenants for their service or benefits rights.
Support families or refer to services regarding interpersonal relationships, childcare, education, Children’s Aid Society involvement, and family court issues.
Prevent and de-escalate crises.
Contact tenants regularly and promote their wellness and safety including wellness checks.
Collaborate with partner service providers and coordinate care and system navigation for housing stability.
Work in coordination and collaboration with other departments (Property Services and Finance).
Provide after-hours support services to tenants on a rotational basis.
Encourage independent self-reliance of tenants through referral to services and resources in the community.

Tenancy Support

Facilitate rollover of housing units and prepare basic furniture.
Facilitate unit viewing and/or interviews.
Orient and welcome new tenants to their unit, building community, and services. Advise/educate tenants of their rights and responsibilities.
Collaborate on and develop tenants’ individualized action plan using mental health recovery principles.
Collect income verification documentation and assist tenants to complete their income verification forms.
Remind tenants to report changes in their household composition or family income.
Encourage tenants to participate in committees and the larger community.
Provide eviction prevention informal counseling, coaching, and/or practical support to address rent arrears, behaviour, fire safety, illegal behaviours, and unit condition issues including hoarding and pest infestation.
Inspect housing units and safety equipment annually or more frequently if there are unit condition issues.
Issue warning letters to address tenancy issues that may lead to eviction.
Act as agent of the landlord, make and implement rent or behavioural agreements with tenants and monitor them.

Community Development

Organize and facilitate group activities and community events, such as building meetings, life skills programs, meal programs, social recreation programs, and organizational events.
Encourage tenants to improve overall building environments such as cleanliness, prevention of trespassers, personal safety concerns, noise reduction, fire safety, and physical appearance.
Inform tenants and encourage their participation in organizational and community activities.
Identify and encourage tenants to pursue leadership opportunities.
Encourage tenants to become members of the organization.

Administration

Write notes and incident reports for tenants into Information Software Databases (Treat & Yardi)
Maintain necessary documentation for tenancy management and workplace inspections.
Facilitate and document monthly tenant meetings.
Maintain confidentiality and obtain consents when sharing information except in emergency situations.
Maintain accurate records of cash advances.
Appear as a representative of the landlord and a witness at Ontario Landlord and Tenant Board hearings.
Provide shelter or alternative housing information to tenants being evicted.
Educate tenants on the move out process and inspect units prior to tenants’ moving out.
Liaise with external landlords on advocacy, maintenance, and support around tenancy issues.

On Call

Respond to all calls that are forwarded from Tiger Tel (Neighbours’ after hours call center) to the dedicated Emergency After-Hours cell phone.
Attend to after-hours emergencies including fires/floods, tenants passing away, respond to calls from emergency services (fire, ambulance police), tenants in distress, and tenant health emergencies.
Assist Property Service On-Call staff in the event that they are attending a unit or building (for unit maintenance, or emergency work being completed involving elevator or common area) and the tenant is in distress or not providing access to the unit.
Refer tenant requests, outside of approved emergencies, to the appropriate staff or process during regular business hours.
Conduct tenant wellness checks when requested by tenant family members or support agency staff.
Assess calls received by SSD on call for the lock out and lock change requests received. Provide tenant access to the unit (in situation where tenant is locked out and key is inside the unit).
Understand and perform duties and responsibilities in accordance with The Emergency After Hours Manual.

ORGANIZATIONAL RESPONSIBILITIES

Be knowledgeable about and act within the relevant legislation including the Occupational Health and Safety Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), Residential Tenancies Act (RTA), Mental Health Act, Child and Family Services Act, Personal Health Information Protection Act (PHIPA), Housing Services Act, and Ontario Fire and Building Codes.
Model the organizational values, policies, and professional ethics and demonstrate commitment to the strategic direction.
Demonstrate active support for organizational direction and priorities in own actions.
Proactively engage in program and organizational change activities.
Model and promote a culture where everyone is accountable for making sure decisions and goals are met and projects/tasks are completed.
Identify and remove barriers to service excellence.
Demonstrate personal commitment and culture to wellness.
Embrace and demonstrate Neighbours values in your actions.
Participate in a work culture of positive thinking, initiative and creativity.
Commitment to improve professional knowledge to recognize trends and issues and deal with them effectively.
Develop and maintain collaborative working relationships with allied community agencies and professionals and participate in community committees and internal Neighbours committees as required.
Comply with the policies of Neighbours including those pertaining to the confidentiality of client information.
Represent the agency in a positive manner with clients, colleagues and the community at large.
Attend regular supervision meetings with the Support Manager for the purpose of reviewing work expectations and performance evaluation.

WORKING CONDITIONS

Exposure to household pests, bodily fluids, individuals experiencing crises, individuals who may be under the influence of substances, cleaning chemicals and some smoking environments.
Working hours are 35 hours per week.
Work on-call hours, evenings and weekends as required.

As a condition of employment, a successful police record check is required.

This position is being posted in response to an existing vacancy at Neighbours Community Homes

Neighours’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Neighbours’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Please apply with a cover letter and resume in one document at Careers@Neighbours on or by September 10, 2026. Hiring Rate: $31.11 per hour.

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More about this job

Responsibilities

The Housing Support Worker provides direct support to tenants to improve mental health, housing stability, and community integration using harm reduction and recovery principles. Responsibilities include managing tenancy issues, facilitating community activities, and providing after-hours emergency support.

Requirements

Candidates must hold an undergraduate degree in Social Work or a related field and possess at least 3 years of experience working with individuals experiencing homelessness or poverty. Strong knowledge of relevant legislation such as the Residential Tenancies Act and Mental Health Act is required.

Skills

Mental health support
Harm reduction
Crisis intervention
Conflict resolution
Case management
Life skills coaching
Advocacy
Budgeting
Community development
Tenancy management
Communication
Interpersonal skills
Problem solving
Microsoft Office
Documentation
Referral coordination

Visa sponsorship

Not detected in the job text

Keywords

Social Work
Housing Stability
Mental Health Recovery
Harm Reduction
Residential Tenancies Act
Crisis Prevention
Case Management
Community Development
Advocacy
Tenancy Support
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Yardi
Treat
Ontario Human Rights Code
Accessibility for Ontarians with Disabilities Act
Personal Health Information Protection Act
Rent-Geared-to-Income
OCAN
Life Skills Coaching
Conflict Resolution
Emergency Support
Property Services
Social Services
Addiction Support
Tenant Relations
Documentation
Cultural Competency
Inclusive Practices

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