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Added 42 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Mississauga, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 56 mins ago
EL
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 1 hour ago
TC
Retail Customer Service Coordinator Full Time Winners/Homesense- Penticton Mall
TJX Canada – Winners, Marshalls, HomeSense
Penticton, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
T
Full-Time Assistant Manager
Torrid
AB · Edmonton, AB
- Full-time
As an Assistant Store Manager, you'll assist in creating a team environment which fosters inclusivity and positive connections. In this role, you'll support the Store Manager by directing…
Added 1 hour ago
M
Store Manager - CF Pacific Center
MACKAGE
Vancouver, BC
- Full-time
As Store Manager, you are an integral part of our brands’ image and store performance.
Added 2 hours ago
WC
(CAN) Stocking 2 Team Lead
Walmart Canada
Selkirk, MB
- Full-time
Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Stocking 1 and 2 Coach and the Store Management Team.
Added 3 hours ago
TT
Retail Customer Service Coordinator Full Time Winners/Homesense- Penticton Mall
The TJX Companies, Inc.
Penticton, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 4 hours ago
M
Department Manager, Category
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
Reporting to the General Manager, you oversee assigned product categories and are responsible for store-floor assortment, inventory flow, merchandising execution, pricing, and visual…
Added 4 hours ago
M
Department Manager, Member Experience
MEC
Vancouver, BC
- $56,000 to $69,900 CAD / year
- Full-time
Reporting to the General Manager, you lead and develop frontline teams, strengthen community connections, and ensure consistent execution of service and operational standards. You are…
Added 5 hours ago
W
(CAN) Stocking 2 Team Lead
Walmart
Selkirk, MB
- Full-time
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Stocking 1 and 2 Coach and the Store Management Team.
Added 6 hours ago
LC
Grocery Assistant Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
Lead, coach and motivate colleagues to improve productivity, engagement and retention
Added 7 hours ago
7
Store Crew
7-Eleven
Regina, SK
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 7 hours ago
SS
Cook PT Sundays & Mondays 1030am to 7pm
Sunrise Senior Living
Victoria, BC · Sunrise of Victoria
- Part-time
Stock, rotate, date, and store food per safety regulations
Added 7 hours ago
SC
shift supervisor - Store# 83227, INTACT
Starbucks Coffee Company
Calgary, AB
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 8 hours ago
VT
Sr IOS Tester
Volgo Technologies
Vancouver, BC
- Contract
2+ years of experience testing iOS mobile applications using tools such as Appium and XCode – experience with Xmobile or store-associate handheld apps would be highly valued
Added 10 hours ago
EB
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
ELC Beauty LLC
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 11 hours ago
BG
Director of Marketing & Digital Commerce
Barbecues Galore
Burlington, ON
- Full-time
…that increase qualified visits and sales at all eight stores; lead local SEO, Google Business Profiles, geo-targeted advertising, signage and store-specific…
Added 14 hours ago
WC
(CAN) Overnight Lead Department Manager
Walmart Canada
Kamloops, BC
- Full-time
Position Summary...Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role,…
Added 15 hours ago
SI
Senior Paid Social Manager
Scribd, Inc.
Vancouver, BC
- Full-time
Lead learning reviews and document test results so insights are actionable and built into future planning cycles
Added 15 hours ago
L
Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 15 hours ago
L
Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 15 hours ago
L
Guest Experience Lead | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 15 hours ago
W
(CAN) Overnight Lead Department Manager
Walmart
Kamloops, BC
- Full-time
Working as an Overnight Lead Department Manager at Walmart Canada is a great opportunity to build leadership experience in a fast‑paced retail environment. In this role, you lead and…
Added 16 hours ago
TB
PT Support Associate - Seasonal
Tory Burch
Richmond, BC
- Part-time
…room to support product flow and the smooth running of the store. The consistent thread is that you’ll be working with an amazing team of professionals who share your passion for…
Added 17 hours ago
W
(CAN) Customer Service Manager
Walmart
Kelowna, BC
- Full-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…

Neighbours Community Homes

Housing Support Worker

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 3 years’ experience in serving people living in poverty who have experienced homelessness and/or are precariously housed and have mental health and/or addiction issues.
Working hours: 35 hours per week
Posting language: English
Posted: Oct 8, 2026

Original job description

Housing Support Worker works alongside tenants and participants and is responsible for providing services to improve tenant mental health, housing stability, unit conditions and for facilitating activities that will build a more harmonious community. Housing Support Worker delivers flexible, innovative and tenant-centered programs and services using mental health recovery principles and applying the harm reduction approach. The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance Departments and external service providers as required.
The position may occasionally supervise practicum students or Supportive Employment Program participants.

An undergraduate degree in Social Work, Social Services, or related fields.
Minimum 3 years’ experience in serving people living in poverty who have experienced homelessness and/or are precariously housed and have mental health and/or addiction issues.
Excellent communication (listening, verbal, and written), interpersonal, problem solving, life skills coaching, budgeting, conflict resolution, and crisis prevention/intervention skills.
Knowledge of Mental Health Recovery Approach, Harm Reduction principles, Residential Tenancies Act, Mental Health Act, Ontario Human Rights Code, Personal Health Information Protection Act, Accessibility for Ontarians with Disabilities Act.
Knowledge and experience working with individuals facing multiple barriers and with diverse communities.
Strong cultural competency and socially inclusive practices.
Ability to work independently and in a team environment.
Knowledge of community resources and ability to make appropriate referrals.
Ability to travel to housing sites and community service providers’ facilities.
Have an eye for cleanliness and ability to perform light housekeeping duties.
Ability to lift, move, and store objects up to 20lbs.
Competent with Microsoft Outlook, Word, & PowerPoint, virtual meeting platforms, and online information searches.
Knowledge in Rent-Geared-to-Income Rent Administration, Ontario Common Assessment of Need (OCAN), are assets.
Ability to work flexible hours including on-call , evenings and weekends as required.

OPERATIONAL RESPONSIBILITIES

Individual Support

Assess tenants’ needs and provide coaching and practical support or refer to services to fulfil unmet needs.
Provide informal counseling on mental health and/or addiction, interpersonal relationships, life skills, food security, and meaningful activities using non-judgmental, recovery, and harm reduction approaches.
Provide warm referrals to other community services and/or health services and collaborate with these service providers.
Provide advocacy services to tenants for their service or benefits rights.
Support families or refer to services regarding interpersonal relationships, childcare, education, Children’s Aid Society involvement, and family court issues.
Prevent and de-escalate crises.
Contact tenants regularly and promote their wellness and safety including wellness checks.
Collaborate with partner service providers and coordinate care and system navigation for housing stability.
Work in coordination and collaboration with other departments (Property Services and Finance).
Provide after-hours support services to tenants on a rotational basis.
Encourage independent self-reliance of tenants through referral to services and resources in the community.

Tenancy Support

Facilitate rollover of housing units and prepare basic furniture.
Facilitate unit viewing and/or interviews.
Orient and welcome new tenants to their unit, building community, and services. Advise/educate tenants of their rights and responsibilities.
Collaborate on and develop tenants’ individualized action plan using mental health recovery principles.
Collect income verification documentation and assist tenants to complete their income verification forms.
Remind tenants to report changes in their household composition or family income.
Encourage tenants to participate in committees and the larger community.
Provide eviction prevention informal counseling, coaching, and/or practical support to address rent arrears, behaviour, fire safety, illegal behaviours, and unit condition issues including hoarding and pest infestation.
Inspect housing units and safety equipment annually or more frequently if there are unit condition issues.
Issue warning letters to address tenancy issues that may lead to eviction.
Act as agent of the landlord, make and implement rent or behavioural agreements with tenants and monitor them.

Community Development

Organize and facilitate group activities and community events, such as building meetings, life skills programs, meal programs, social recreation programs, and organizational events.
Encourage tenants to improve overall building environments such as cleanliness, prevention of trespassers, personal safety concerns, noise reduction, fire safety, and physical appearance.
Inform tenants and encourage their participation in organizational and community activities.
Identify and encourage tenants to pursue leadership opportunities.
Encourage tenants to become members of the organization.

Administration

Write notes and incident reports for tenants into Information Software Databases (Treat & Yardi)
Maintain necessary documentation for tenancy management and workplace inspections.
Facilitate and document monthly tenant meetings.
Maintain confidentiality and obtain consents when sharing information except in emergency situations.
Maintain accurate records of cash advances.
Appear as a representative of the landlord and a witness at Ontario Landlord and Tenant Board hearings.
Provide shelter or alternative housing information to tenants being evicted.
Educate tenants on the move out process and inspect units prior to tenants’ moving out.
Liaise with external landlords on advocacy, maintenance, and support around tenancy issues.

On Call

Respond to all calls that are forwarded from Tiger Tel (Neighbours’ after hours call center) to the dedicated Emergency After-Hours cell phone.
Attend to after-hours emergencies including fires/floods, tenants passing away, respond to calls from emergency services (fire, ambulance police), tenants in distress, and tenant health emergencies.
Assist Property Service On-Call staff in the event that they are attending a unit or building (for unit maintenance, or emergency work being completed involving elevator or common area) and the tenant is in distress or not providing access to the unit.
Refer tenant requests, outside of approved emergencies, to the appropriate staff or process during regular business hours.
Conduct tenant wellness checks when requested by tenant family members or support agency staff.
Assess calls received by SSD on call for the lock out and lock change requests received. Provide tenant access to the unit (in situation where tenant is locked out and key is inside the unit).
Understand and perform duties and responsibilities in accordance with The Emergency After Hours Manual.

ORGANIZATIONAL RESPONSIBILITIES

Be knowledgeable about and act within the relevant legislation including the Occupational Health and Safety Act, Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), Residential Tenancies Act (RTA), Mental Health Act, Child and Family Services Act, Personal Health Information Protection Act (PHIPA), Housing Services Act, and Ontario Fire and Building Codes.
Model the organizational values, policies, and professional ethics and demonstrate commitment to the strategic direction.
Demonstrate active support for organizational direction and priorities in own actions.
Proactively engage in program and organizational change activities.
Model and promote a culture where everyone is accountable for making sure decisions and goals are met and projects/tasks are completed.
Identify and remove barriers to service excellence.
Demonstrate personal commitment and culture to wellness.
Embrace and demonstrate Neighbours values in your actions.
Participate in a work culture of positive thinking, initiative and creativity.
Commitment to improve professional knowledge to recognize trends and issues and deal with them effectively.
Develop and maintain collaborative working relationships with allied community agencies and professionals and participate in community committees and internal Neighbours committees as required.
Comply with the policies of Neighbours including those pertaining to the confidentiality of client information.
Represent the agency in a positive manner with clients, colleagues and the community at large.
Attend regular supervision meetings with the Support Manager for the purpose of reviewing work expectations and performance evaluation.

WORKING CONDITIONS

Exposure to household pests, bodily fluids, individuals experiencing crises, individuals who may be under the influence of substances, cleaning chemicals and some smoking environments.
Working hours are 35 hours per week.
Work on-call hours, evenings and weekends as required.

As a condition of employment, a successful police record check is required.

This position is being posted in response to an existing vacancy at Neighbours Community Homes

Neighours’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Neighbours’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Please apply with a cover letter and resume in one document at Careers@Neighbours on or by October 22, 2026. Hiring rate: $32.04 per hour

Apply About employer

More about this job

Responsibilities

The Housing Support Worker provides tenant-centered support to improve mental health, housing stability, and community harmony using harm reduction principles. Responsibilities include conducting wellness checks, facilitating community activities, managing tenancy issues, and providing after-hours emergency support.

Requirements

Candidates must hold an undergraduate degree in Social Work or a related field and possess at least 3 years of experience working with individuals experiencing homelessness or poverty. Strong knowledge of relevant legislation such as the Residential Tenancies Act and the Mental Health Act is required.

Skills

Mental health support
Harm reduction
Crisis intervention
Case management
Conflict resolution
Life skills coaching
Advocacy
Budgeting
Community development
Tenancy management
Documentation
Interpersonal communication
Problem solving
Cultural competency
Referral coordination
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Housing Support
Mental Health Recovery
Harm Reduction
Social Services
Homelessness
Addiction Support
Residential Tenancies Act
Mental Health Act
Crisis Prevention
Tenant Advocacy
Community Development
Case Management
Eviction Prevention
Life Skills Coaching
Microsoft Outlook
Microsoft Word
Microsoft PowerPoint
Treat
Yardi
Ontario Landlord and Tenant Board
Wellness Checks
Cultural Competency
Socially Inclusive Practices
Budgeting
Conflict Resolution
Personal Health Information Protection Act
Accessibility for Ontarians with Disabilities Act
Ontario Common Assessment of Need
Rent-Geared-to-Income

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