The Maintenance Worker is responsible for a variety of repairs and maintenance tasks at assigned buildings which involves processing work orders, performing maintenance duties and ensuring the
safety and general upkeep of buildings and work areas. The position is required to respond to special / emergency assignments while maintaining a schedule of regular assigned work. The Maintenance
Worker may be required to work outside regular office hours and must take part in the after-hours on- call rotation. The position requires the ability to work independently, and as part of a team. The role
mandates maintaining high standards of work quality and timeliness to meet prescribed guidelines.
The Maintenance Worker ensures that all maintenance activities are performed reliably and in a manner that keeps the Maintenance Coordinator and Manager Property Services well-informed at all times,
thereby fostering an organized and efficient maintenance environment. The position necessitates a dynamic presence across all assigned properties, flexibility in work schedule, and the readiness to
respond to emergencies as needed. The position is expected to manage multiple priorities, adapt to varying workloads, and often work under tight deadlines to support operational excellence.
The position reports to the Manager, Property Services, who will establish a weekly schedule for the
assigned buildings and provide direction for Maintenance Worker activities. Day-to-day supervision will be provided by a Property Services Coordinator who will post work orders in Yardi and make
adjustments to the set schedule based on work order volumes, urgent or emergency priorities, and
other needs such as providing access to contractors and posting notices. The Coordinator will follow up on work orders completed and ensure priorities have been addressed. The Maintenance Worker works independently and with the team to provide good customer service and a quality housing environment
for Neighbours tenants, ensuring that all interactions with others respect the diverse backgrounds of our community, including those living with mental illness, addictions or experiencing social isolation.
Work Experience/Education/Certifications
- 3-5 years’ experience in maintenance work with demonstrated skill and experience in plumbing, carpentry, painting and dry-wall, electrical work and mechanical systems.
Competencies/Skills/Attributes
- Knowledge of repair methods, materials, technology and job safety including working with hazardous materials (WHMIS).
- Strong verbal, comprehension and written English communication skills and the ability to interact effectively with supervisor, team members, contractors and tenants.
- Demonstrated organizational and administrative skills including ability to maintain records, schedule priorities and see work through to completion.
- Knowledgeable of life safety systems, fire code, building code, Residential Tenancies Act, and Occupational Health and Safety Act
- Ability to work safely including knowledge of workplace hazardous materials, and their appropriate applications (Material Safety Data Sheets, WHMIS regulations);
- Access to a reliable vehicle is required to move between buildings, as well as a valid Driver’s License and proof of required insurance.
- Initiative and trustworthiness to work diligently and safely, representing Neighbours while working alone and in the presence of tenants; sensitivity to vulnerable tenants in supportive housing.
- Familiarity with Microsoft Office including Outlook email; comfortable with learning and daily use of Yardi property management software and using attendance management software to enter work time and attendance.
OPERATIONAL RESPONSIBILITIES
General Responsibilities
- Ensure that assigned work orders are completed in a timely and accurate manner consistent with external and internal standards.
- Complete plumbing, carpentry, and minor mechanical repair and services and assess and report to manager on jobs requiring contractors.
- Be knowledgeable about and act within relevant legislation including the Occupational Health and Safety Act, the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), Residential Tenancies Act (RTA), Mental Health Act, the Child and Family Services Act, Personal Health Information Protection Act (PHIPA), Social Housing Reform Act, and Ontario Fire and Building Codes.
- Assist Manager, Property Services and Property Services Coordinator in identifying and resolving maintenance and repair issues affecting the facilities, grounds and furnishings of assigned Neighbours properties.
- Establish and maintain effective working relationships with Neighbours colleagues, contractors, and the tenants in assigned buildings.
- Provide back-up / support to cover absences of other Maintenance Workers as directed.
- Work as a team with Property Services staff to ensure that the program operates efficiently and effectively, including:
- Communicate with Support Services staff and tenants regarding maintenance issues.
- Keep the Manager and/or Coordinator informed and up to date on issues, concerns, and daily activities
- Complete incident reports accurately and in a timely manner.
- Participate in teams, committees and/or activities relating to the organization (e.g. staff, annual general meeting, social recreational events, etc.).
- Perform other duties as assigned by the Property Services Coordinator and / or Manager, Property Services.
- Attend regular supervision meetings with the Manager, Property Services for the purpose of reviewing work expectations and performance evaluation.
Property Maintenance
- Process work orders; prioritize tasks; communicate progress of work to Coordinator, Manager, Support Services staff and tenants as required; ensure that detailed technician notes are entered into Yardi app and that work orders are closed out when completed.
- Interact with tenants, communicate, and facilitate problem-solving for issues that arise during the course of work within buildings and individual units.
- Assess building related issues and assist in determining course of action required in consultation with Property Services Coordinator and / or Manager, Property Services
- Support posting of building notices and tenant notices of entry for work to be done on site.
- Perform basic maintenance duties including:
- Plumbing: unplug drains; repair / replace faucets, valves, toilets; investigate and repair leaks
- Electrical: basic testing; repair / replace broken fixtures / switches / plugs / fuses / breakers; replace smoke / heat / CO detectors; replace stove elements
- Carpentry: repair / replace damaged wood trim, kitchen cabinet components; make doors / windows operable; replace hardware; install shelving, install / adjust closet doors
- Glazing: replace door/window glass, screens, window coverings
- Painting & Preparation: interior /exterior painting, drywall repair and painting preparation
- Miscellaneous: carpet cleaning, replacing locks and hardware, masonry and exterior repairs;
- Unit Turnover: perform assigned tasks to assist in making units ready for new tenants.
Safety & Security
- According to legislative requirements and Neighbours standards, perform fire and life safety tests, complete fire safety logs and performs unit inspections and checks.
- Be vigilant in ensuring that life safety devices (smoke and carbon monoxide detectors) are in place and operational in all tenant units visited.
- Maintain a safe workplace at all times, and consistent with legislation including Occupational Health and Safety Act, Joint Health & Safety Policy, Elevating Device’s Act, Residential Tenancies Act, Fire Safety Code, Accessibility for Ontarians with Disabilities Act, etc.
Financial & Administration:
- Make purchases of supplies and equipment, within approved budget limits using established procedure. Verify and authorize payment for goods and services received.
- Assist the Property Services team to ensure the inventory of equipment and materials are maintained, documented and secured. Complete material requests for the ordering of supplies as required.
- Prepare and submit time sheets by the required dates.
- Make all requests for vacation, sick leave and other absences directly to the Manager, Property Services via email, telephone and / or the BOB application.
- Prepare and submit travel and expense sheets on a monthly basis.
On-Call Rotation
- Requirement of 1 week of on-call duties approximately every 4 weeks that includes answering emergency after-hours phone line and responding to maintenance issues. Response will include in- person attending to any Neighbours building overnight and throughout the weekend and statutory holidays, if and when emergency maintenance is warranted and report on on-call activities in accordance with Neighbours procedures.
ORGANIZATIONAL RESPONSIBILITIES- Knowledge of relevant legislation including the Occupational Health and Safety Act, the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), Residential Tenancies Act (RTA), Mental Health Act, the Child and Family Services Act, Personal Health Information Protection Act (PHIPA), Social Housing Reform Act, and Ontario Fire and Building Codes.
- Model the organizational values, policies, and professional ethics and demonstrate commitment to the strategic direction.
- Demonstrate active support for organizational direction and priorities in own actions.
- Proactively engage in program and organizational change activities as directed.
- Model and promote a culture where everyone is accountable for making sure decisions and goals are met and projects/tasks are completed.
- Identify and remove barriers to service excellence.
- Demonstrate personal commitment to enhancing organizational culture and wellness
- Embrace and demonstrate Neighbours values in your actions.
- Participate in a work culture of positive thinking, initiative and creativity.
- Commitment to improve professional knowledge to recognize trends and issues and deal with them effectively.
- Develop and maintain collaborative working relationships with allied community agencies and
- professionals and participate in community committees and internal Neighbours committees as required.
- Ensure that conduct is in accordance with the Standards of Practice when conducting maintenance work, and that all applicable legislation is adhered to.
- Comply with the policies of the Neighbours including those pertaining to the confidentiality of client information.
- Represent the agency in a positive manner with tenants, colleagues, contractors, and the community at large.
- Attend regular supervision meetings with the Property Services Manager for the purpose of reviewing work expectations and performance evaluation.
WORKING CONDITIONS- Physical ability to lift 50 lbs, manage stairs, and be mobile on feet, wearing work shoes / safety boots.
- Exposure to outside weather conditions; residential units are not smoke-free. Some buildings have elevators while other 2 and 3 storey buildings do not.
- Must use appropriate / required Personal Protection Equipment (PPE) when attending buildings and tenant units.
- Work hours are 35 hours per week.
- Work on-call hours, evenings and weekends as required.
As a condition of employment, a successful police record check for Vulnerable Sector is required. Candidates must be legally entitled to work in the country where this role is located.
Neighours’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Neighbours’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.
Accommodations are available upon request for candidates with disabilities who are participating in the recruitment process and for those hired.
Hiring Rate: 25.54
