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Added 2 hours ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
Whether you enjoy an active outdoor lifestyle, a vibrant culinary and cultural community, or a welcoming place to raise a family, Kelowna offers the perfect balance of professional…
Added 2 hours ago
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
Full-time
Whether you enjoy an active outdoor lifestyle, a vibrant culinary and cultural community, or a welcoming place to raise a family, Kelowna offers the perfect balance of professional…
Added 2 hours ago
Housing Case Worker (Part time)
The Salvation Army in Canada
Saskatoon, SK
Part-time
…supports (in consistency with The Salvation Army – Crossroads Residential Services policies), identifying barriers and supporting clients to achieve safe, realistic, and reasonable goals,…
Added 3 hours ago
Job Title Supervisor
Lookout Housing + Health Society
Surrey, BC
Full-time
The Supervisor reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of Ethics. The…
Added 3 hours ago
Site Superintendent
Placemaker Construction Inc.
BC · British Columbia, Canada
Full-time
…with 20+ years building across the Lower Mainland. We deliver residential, mixed-use, commercial, institutional, and community projects for clients across BC. We also work hand-in-hand with…
Added 3 hours ago
Housing Case Worker (Part time)
The Salvation Army Canada and Bermuda Territory
Saskatoon, SK · Crossroads Residential Services
Part-time
…supports (in consistency with The Salvation Army – Crossroads Residential Services policies), identifying barriers and supporting clients to achieve safe, realistic, and reasonable goals,…
Added 5 hours ago
Housekeeper
Retirement Concepts
Victoria, BC
$25.35 to $27.1 CAD / hour
Temporary
The Housekeeper reports to the Support Services Manager and/or designate and performs all aspects of cleaning duties in the community to maintain the established standards for sanitation,…
Added 5 hours ago
Job Fair October 2026 - Housing Support Worker
Neighbours Community Homes
Toronto, ON
…for facilitating activities that will build a more harmonious community. Housing Support Worker delivers flexible, innovative and tenant-centered programs and services using mental health…
Added 5 hours ago
Job fair October 2026 - Program Worker
Neighbours Community Homes
Toronto, ON
Under the supervision of the Program Manager, the Program Worker is responsible for providing leadership and to design and lead activities that help tenants become engaged in the community,…
Added 5 hours ago
Job Fair October 2026 - Pest Control and Hoarding Specialist
Neighbours Community Homes
Toronto, ON
The Pest Control and Hoarding Specialist reports to the Housing Support Manager and works proactively and responsively with tenants and staff to prepare tenant units for pest management…
Added 5 hours ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
Toronto, ON
Basic understanding of the practice of residential property maintenance and building systems.
Added 5 hours ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
Canada
Basic understanding of the practice of residential property maintenance and building systems.
Added 5 hours ago
Job Fair October 2026 - Caretaker
Neighbours Community Homes
Canada
This position reports to the Manager, Property Services and is part of a team assigned to a portfolio of buildings and where team members are expected to foster an organized and efficient…
Added 5 hours ago
Job Fair October 2026 - Maintenance Worker
Neighbours Community Homes
Canada
…and in a manner that keeps the Maintenance Coordinator and Manager Property Services well-informed at all…
Added 5 hours ago
FT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Full-time
Reports and is accountable to the Program Manager of the facility or their designate
Added 6 hours ago
Housing Support Worker
Neighbours Community Homes
Toronto, ON
…for facilitating activities that will build a more harmonious community. Housing Support Worker delivers flexible, innovative and tenant-centered programs and services using mental health…
Added 6 hours ago
Program Worker
Neighbours Community Homes
Toronto, ON
Under the supervision of the Program Manager, the Program Worker is responsible for providing leadership and to design and lead activities that help tenants become engaged in the community,…
Added 6 hours ago
Caretaker
Neighbours Community Homes
Toronto, ON
This position reports to the Manager, Property Services and is part of a team assigned to a portfolio of buildings and where team members are expected to foster an organized and efficient…
Added 6 hours ago
Maintenance Worker
Neighbours Community Homes
Toronto, ON
…and in a manner that keeps the Maintenance Coordinator and Manager Property Services well-informed at all…
Added 6 hours ago
Management Development Program - New Graduates - Ontario Plumbing
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…products, expertise, and service that support critical systems in residential, commercial, industrial, and infrastructure projects across…
Added 6 hours ago
Supportive Living Coordinator Fixed Term Contract
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…the ability to balance structure and flexibility in a dynamic residential environment. The Coordinator ensures a safe, respectful, and recovery-focused living environment while supporting…
Added 7 hours ago
FT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Reports and is accountable to the Program Manager of the facility or their designate
Added 7 hours ago
Casual Mental Health Worker (Spiritwood Homes)
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Under the general guidance of the Program Manager assumes a primary or key worker role with assigned service user(s) through providing supervision of clients, recreational activities,…
Added 8 hours ago
Project Manager - Future Opportunities
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Full-time
…Victoria, Calgary, Toronto, Seattle, and Nashville. From iconic residential developments to community-oriented public spaces, our focus on delivering an exceptional product and customer…
Added 8 hours ago
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…Victoria, Calgary, Toronto, Seattle, and Nashville. From iconic residential developments to community-oriented public spaces, our focus on delivering an exceptional product and customer…

Neighbours Community Homes

Program Worker

Toronto, ON, Canada

Pay: $28.33 Per Hour
Experience: Minimum 3 years' experience in serving people who have experienced homelessness and/or
Working hours: 35 hours per week
Posting language: English
Posted: Sep 22, 2026

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Original job description

Under the supervision of the Program Manager, the Program Worker is responsible for providing leadership and to design and lead activities that help tenants become engaged in the community, stay active, improve their fitness, and have fun.

The assigned duties are planning, organizing and implementation of a blended service continuum of support, resources, programs and community engagement activities for the tenant participants of Neighbours. Promote social inclusion, sense of belonging, and participatory engagement in programs. Program Worker responds to inquiries about program activities and community information; ensure that all participants and drop-in receive the required services in a timely way and are treated in a respectful, sensitive manner while maintaining confidentiality.

Social Work degree in a related field, a degree in Community Services, or related experience in a relevant discipline,
Minimum 3 years' experience in serving people who have experienced homelessness and/or
precariously housed, mental health and/or addiction issues, and poverty.

Competencies/Skills/Attributes

Standard First Aid certificate, Conflict Resolution, Documentation skills, Applied Suicide Intervention Skills Training - ASIST.
Demonstrated skills in program design implementation, and facilitation.
Leadership training and problem-solving skills.
Understanding Mental Health and the components of recovery.
Knowledge of social recreational programs.
Experience working with families, youth, the senior population, and people living with mental health concerns.
Excellent communication, interpersonal, and public speaking skills.
Strong creativity, group engagement and facilitation, and relationship-building skills and building community partnerships.
Experience working with documentation databases and systems such as Yardi (property management financial system) or similar applications, Pirouette, OCANs, and other client management information systems.
Strong computer skills including email and word processing.
Ability drive and having a valid Driver's License is considered an asset
Ability to work independently and take initiative.

POSITION RESPONSIBILITIES
OPERATIONAL RESPONSIBILITIES

Research, plan, implement, and coordinate individualized and group events with the involvement of tenant participants, taking attendance, and collecting other relevant data.
Ensure the programs and activities match the physical capabilities, age, and cognitive needs of the participants.
Provide guidance and assistance to the community in identifying the social recreational events, which they may want to organize, either locally or for Neighbours.
Schedule the use of the Drop-in space, equipment use, and ensures the facility and equipment are used and maintained properly.
Lead activities such as arts and crafts, sports, music, dramatics, or games.
Facilitate educational programs and conduct research to improve the lives of participants.
Engage in supporting participants in life skills and any participant-identified activities requested.
Provide direct support to the Drop-in space and ensures attendance and other pertinent data are collected.
Identify trends and issues with participants of the program and can deal with them effectively.
Lead classes and provides instruction for recreational activities.
Provide instruction including lectures, discussions, and demonstrations in recreational activities, maintains communication of upcoming programs to participants by contributing to monthly mailers, program attendance and pertinent interactions, of both groups and individuals, in case management software.
Facilitate drop-in meals and special events, socializes, addresses concerns, and intervenes in conflicts.
Supervise volunteers and ensures that events and activities are run without issues.
Ensure a safe inviting Drop-in space and be aware of the health and behaviour of those in attendance and follow up when necessary
Respond to incoming\outgoing calls and enquiries.
Report conflicts and incidents in accordance with Neighbours practices.
Handle all incidents and provides crisis support for tenant participants in the Drop-in until a backup and other supports are in place and informs the Program Manager as soon as possible.
Complete all incident reports as required, and ensure that the appropriate staff is notified of all
incidents, concerns, and/or disruptions to routines.
Participate in and represents the organization at external committees and forums as assigned including committees of the Toronto Drop-in Network.
Participate in internal committees and meetings relating to the organization (e.g. Staff meetings, Annual General Meetings, Strategic planning, or other working groups as they occur.
Keep the Manager or Supervisor informed and up to date on relevant issues.
Perform other duties as assigned by, the Program Manager, or the Director of Support Services.
Community Development
Organize and facilitate group activities and community events, such as building meetings, life skills programs, meal programs, social recreation programs, and organizational events.
Using trauma informed concepts to encourage tenants in organizational and community activities.
Identify and encourage tenants to pursue leadership opportunities.
Encourage and assist tenants to become members of the organization.

Administration

Write notes and incident reports for tenants into Information Software Database (Treat).
Maintain necessary documentation for tenancy management and workplace inspections.
Maintain tenancy meetings on monthly basis.
Maintain confidentiality and obtain consent when sharing information, except in emergency situations.
Maintain accurate records of cash advances.

Community Development
▪ Organize and facilitate group activities and community events, such as building meetings, life skills programs, meal programs, social recreation programs, and organizational events.
▪ Using trauma informed concepts to encourage tenants in organizational and community activities.
▪ Identify and encourage tenants to pursue leadership opportunities.
▪ Encourage and assist tenants to become members of the organization.
ORGANIZATIONAL RESPONSIBILITIES

Knowledge of relevant legislation including the Occupational Health and Safety Act, the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act (AODA), Residential Tenancies Act (RTA), Mental Health Act, the Child and Family Services Act, Personal Health Information Protection Act (PHIPA), Social Housing Reform Act, and Ontario Fire and Building Codes.
Model the organizational values, policies, and professional ethics and demonstrate commitment to the strategic direction.
Demonstrate active support for organizational direction and priorities in own actions.
Proactively engage in program and organizational change activities as directed.
Model and promote a culture where everyone is accountable for making sure decisions and goals are met and projects/tasks are completed.
Identify and remove barriers to service excellence.
Demonstrate personal commitment and culture to wellness.
Embrace and demonstrate Neighbours values in your actions.
Participate in a work culture of positive thinking, initiative and creativity.
Commitment to improve professional knowledge to recognize trends and issues and deal with them effectively.
Develop and maintain collaborative working relationships with allied community agencies and professionals and participate in community committees and internal Neighbours committees as required.
Ensure that conduct is in accordance with the Code of Ethics and Standards of Practice of the governing body of their profession, and that all applicable legislation is adhered to.
Comply with the policies of the Neighbours including those pertaining to the confidentiality of client information.
Represent the agency in a positive manner with clients, colleagues and the community at large.
Attend regular supervision meetings with the Support Manager for the purpose of reviewing work expectations and performance evaluation.

WORKING CONDITIONS

Exposure to household pests, bodily fluids, individuals experiencing crisis, individuals who may be under the influence of substances, cleaning chemicals and some smoking environments.
Work hours are 35 hours per week.
Work evenings and weekends as required.

As a condition of employment, a successful police record check for Vulnerable Sector is required. Candidates must be legally entitled to work in the country where this role is located.

Neighours’ may use AI-based tools to assist in screening and assessing applicants for this position. These tools may help us identify candidates whose skills and experience align with Neighbours’ objectives by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.

Accommodations are available upon request for candidates with disabilities who are participating in the recruitment process and for those hired.

$28.33 Per Hour

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More about this job

Responsibilities

The Program Worker is responsible for designing, leading, and implementing community engagement activities and support programs for tenants. They also provide direct support in the drop-in space, manage incidents, and maintain accurate participant documentation.

Requirements

Candidates must possess a degree in Social Work, Community Services, or a related field along with at least 3 years of experience working with vulnerable populations. Essential certifications include Standard First Aid and ASIST, alongside strong communication and facilitation skills.

Skills

Program design
Facilitation
Conflict resolution
Crisis support
Documentation
Community engagement
Relationship building
Leadership
Problem-solving
Case management
Public speaking
Trauma informed care
Interpersonal skills
Computer literacy
First aid

Visa sponsorship

Not detected in the job text

Keywords

Social Work
Community Services
Mental Health
Addiction
Homelessness
Program Facilitation
Conflict Resolution
Crisis Intervention
ASIST
First Aid
Case Management
Yardi
Pirouette
OCANs
Trauma Informed Care
Community Development
Life Skills
Recreational Programming
Documentation
Public Speaking
Relationship Building
Volunteer Supervision
Incident Reporting
Support Services
Tenant Engagement

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