Find work in Canada.

324,878 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Assistant Property and Rental Manager
Armco
Mascouche, QC
Full-time
We are seeking a reliable, organized, and detail-oriented Assistant Property and Rental Manager to join our team. Reporting to the Director of Real Estate, the successful candidate will…
Added 11 mins ago
Gatehouse Associate
Kent Building Supplies
Halifax, NS
Part-time
Report any violations, theft, accidents, or injuries to the store manager
Added 11 mins ago
Instructional Design Specialist
Javelin Venture Partners
ON · Ontario, Canada
Full-time
…organization and create thoughtful, scalable solutions that support every stage of the employee lifecycle. From onboarding to ongoing development, our work is deeply embedded in the success…
Added 11 mins ago
Logistics Coordinator
March Networks
Ottawa, ON
Full-time
…thrive. When you join our team, you'll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. At…
Added 11 mins ago
Dispatch Manager
Midland Transport
Concord, ON
Full-time
Midland Transport is currently seeking a Dispatch Manager for our Concord Terminal. Reporting to the Terminal Manager, the successful candidate will lead a high-performing dispatch team…
Added 11 mins ago
Analyst II HPLC/GC-MS - Eurofins Cosmetics & Personal Care, Inc.
Eurofins
Toronto, ON
$21.63 CAD / hour
Full-time
…certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly…
Added 11 mins ago
Senior Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 11 mins ago
Spécialiste, Affaires réglementaires / Regulatory Affairs Specialist
Jubilant Pharma Limited
Montreal, QC
Full-time
Grand souci du détail, autonomie, fiabilité et bon jugement dans l'application des exigences réglementaires.
Added 11 mins ago
Glazing Project Manager
Flynn Group of Companies
Winnipeg, MB
$75,000 to $85,000 CAD / year
Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 12 mins ago
Retail Assistant Store Manager
Mister Safety Shoes
Windsor, ON
Full-time
Support the Store Manager in overseeing and motivating the store team.
Added 12 mins ago
Scheduling Clerk
Halton Region
Oakville, ON
Apply and make manager approved changes to staff schedules in accordance with applicable collective agreements and legislation.
Added 12 mins ago
Human Resources Generalist
Plasman
Windsor, ON
$70,000 to $80,000 CAD / year
Full-time
Under minimal direction, assisting and supporting the HR Manager in all facets of human resources, including benefits administration, recruiting, policy implementation, reporting of…
Added 27 mins ago
Gatehouse Associate
J.D. Irving, Limited
Halifax, NS
Part-time
Report any violations, theft, accidents, or injuries to the store manager
Added 27 mins ago
Dispatch Manager
J.D. Irving, Limited
Concord, ON
Full-time
Midland Transport is currently seeking a Dispatch Manager for our Concord Terminal. Reporting to the Terminal Manager, the successful candidate will lead a high-performing dispatch team…
Added 27 mins ago
Assistant Shift Engineer (3rd Class)
Atura Power
Niagara Falls, ON
Full-time
…team as we expand our fleet to include hydrogen production to support Ontario’s Clean Energy growth…
Added 27 mins ago
Manager, Innovation and Transformation
Kitco Metals Inc.
Montreal, QC
Full-time
· Team Leadership & Management: Lead, mentor, and manage a team of application developers, fostering a collaborative and innovative development environment. Provide regular feedback,…
Added 41 mins ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
Define and monitor adherence: non-standard usage, end-of-life and end-of-support exposure, exceptions and remediation plans
Added 41 mins ago
Part-Time Manager
Claire's
St. John's, NL
$16 to $17 USD / hour
Part-time
Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love.
Added 41 mins ago
Associate (Part-Time)
Red Apple Stores ULC
Blairmore, AB
Part-time
Responsibilities include assisting the Store Manager in all areas of store operations including but not limited to:
Added 41 mins ago
Stratford Hall - Development Coordinator
Gerard Search
Vancouver, BC
Full-time
Provide expert support to the data managers in the Enrollment, Communications, and Academic departments.
Added 41 mins ago
Accounting Specialist
Citus HR
Surrey, BC
Full-time
Our client, an established company in the manufacturing and wholesale sector, is seeking an Accounting Specialist to support accounts receivable, collections and accounts payable.
Added 41 mins ago
Organizational Development Specialist
William Osler Health System
Brampton, ON
Contract
Reporting to the Manager, Organizational Development, the Organizational Development Specialist is responsible for supporting the ongoing maintenance of existing Human Resources and…
Added 41 mins ago
Loan Consultant
Altis
Stratford, ON
$21 to $22 CAD / hour
Full-time
You will join a small, collaborative team led by an experienced manager whose approach focuses on training, coaching and developing each team member.
Added 41 mins ago
Analyst II HPLC/GC-MS - Eurofins Cosmetics & Personal Care, Inc.
Eurofins
Toronto, ON
Full-time
…certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly…
Added 41 mins ago
Contract Administrator - Scarborough , ON
TK Elevator
Toronto, ON · Scarborough, ON
Full-time
…obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative…

Neilson Financial Services

Call Quality Assurance Agent

Toronto, ON, Canada

Pay: Base Salary Range: $45,000-50,000
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

The Call Quality Assurance Agent plays a crucial role in maintaining the integrity and quality of interactions within our call center. This position is responsible for evaluating calls, ensuring compliance with company policies and regulatory guidelines, and contributing to continuous improvement in customer service quality.

Responsibilities:

Conduct the required number of call evaluations as directed by the Quality Assurance Manager.
Detect and report any complaints or breaches to management immediately.
Deliver high-quality service consistently and meet set performance targets.
Ensure adherence to all compliance rules as outlined in the NFS QA Framework.
Follow all company policies as detailed in the employee handbook.
Maintain a thorough understanding of associated systems, processes, and procedures.
Foster effective communication within the team, and between sales agents and managers.
Lead initiatives aimed at improving areas of weakness in phone performance across the call center.
Ensure consistent delivery of feedback to sales agents.
Uphold and embody the core values of the organization: Customer Focused, Results Driven, Team Spirited.

Qualifications

Proven experience in call quality assurance or call auditing.
Strong communication skills, both written and verbal.
Experience in a call center environment, preferably in sales or customer service.
Fluency in French is considered an asset.
Experience in the financial services industry.
Understanding of Canadian regulatory guidelines and a customer-focused approach.
Exceptional attention to detail.

This role is ideal for a proactive and dedicated individual who is committed to enhancing the quality of customer interactions and upholding the highest standards of service.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Base Salary Range: $45,000-50,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position.

Accessibility for Job Applicants:

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer:

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.

Apply About employer

More about this job

Responsibilities

The Call Quality Assurance Agent is responsible for evaluating call interactions to ensure compliance with company policies and regulatory guidelines. They will also provide consistent feedback to sales agents and lead initiatives to improve overall call center performance.

Requirements

Candidates must have proven experience in call quality assurance or auditing, preferably within the financial services industry. Strong communication skills and a thorough understanding of Canadian regulatory guidelines are essential for this role.

Skills

Call Quality Assurance
Call Auditing
Communication Skills
Customer Service
Sales
Compliance
Attention To Detail
Financial Services
Regulatory Guidelines
Performance Management
Feedback Delivery
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Call Quality Assurance
Call Auditing
Life Insurance
Compliance
Regulatory Guidelines
Customer Service
Sales
Financial Services
Performance Targets
Quality Assurance Framework
Feedback
Communication
Attention To Detail
Call Center

Report this job