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WC
Housing Services Coordinator (2026-410-HHS)
WoodGreen Community Services
Toronto, ON
- Full-time
This position is accountable to the Manager, Tenant Resolutions and Housing Operations for the daily management of the physical, administrative and operational components of the housing…
Added 16 mins ago
PC
Senior Occupational Health and Safety Project Manager
Pinchin Canada
Richmond, BC
- Full-time
Clear path for growth – this role is positioned as a step toward more senior leadership (e.g., Operations Manager / Director)
Added 16 mins ago
CM
Mammography Technologist - Repost
CancerCare Manitoba
Winnipeg, MB
- Full-time
Under the supervision of the Operations Manager - BreastCheck, the incumbent will be responsible for providing and performing quality service to the clients of BreastCheck at the Winnipeg…
Added 16 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 45 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 45 mins ago
S
Meat & Seafood - Cutter Meat
Sobeys
Winnipeg, MB
- Full-time
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 1 hour ago
K
Store Manager - Lime Ridge Mall (New Store Opening!)
Knix
Hamilton, ON
- Full-time
We’re opening the doors to our newest retail location and looking for a dynamic Store Manager to lead the charge. This is your opportunity to build and inspire a team from the ground up,…
Added 1 hour ago
A
Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
We are looking to fill an opening for a Senior Product Manager to join Aviso's Product Management team and help shape the future of investing for Canadians through a best-in-class wealth…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 1 hour ago
W
Global Category Manager, IT & Finance
WIDIA
Belleville, ON
- Full-time
The Global IT & Finance Category Manager leads the development and execution of global category strategies across IT ($70M annual spend) and Finance ($40M annual spend) with responsibility…
Added 1 hour ago
VC
Manager, Clinical Operations, Long Term Care
Vancouver Coastal Health
Vancouver, BC
- $60.78 to $87.37 CAD / hour
- Full-time
Come work as a Manager, Clinical Operations with Vancouver Coastal Health (VCH)!
Added 1 hour ago
VC
Project Manager II
Vancouver Coastal Health
Richmond, BC
- $55.27 to $79.45 CAD / hour
- Full-time
Come work as a Project Manager II with Vancouver Coastal Health (VCH)!
Added 1 hour ago
Meat & Seafood - Cutter Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Winnipeg, MB
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 2 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Facility Operations is core to our Success. Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and…
Added 2 hours ago
RC
Night Auditor
River Cree Resort & Casino
Spruce Grove, AB
- Part-time
Performs daily Front Office shift operations and ensures compliance with all policies, standards and procedures.
Added 2 hours ago
RC
Sales & Events Coordinator
River Cree Resort & Casino
Spruce Grove, AB
- Full-time
Administrative support for the Sales Manager and Sr. Sales Manager. Responsible for managing less complex group/catering-related opportunities. Ensures business is turned over properly and…
Added 2 hours ago
CT
restaurant manager
Church's Texas Chicken
Lasalle, ON
- Full-time
Added 2 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Estevan, SK
- Full-time
…opportunity to build valuable skills in customer service and retail operations. The Self‑Checkout Attendant supports a positive shopping experience by providing friendly, helpful service…
Added 2 hours ago
CS
Maintenance Assistant - Casual - Weekends
Cogir Senior Living
Toronto, ON · Kingsway
- Part-time
Reporting to the Maintenance Manager, the Maintenance Assistant executes routine repairs and carries out minor maintenance operations with a focus on providing superior customer service to…
Added 2 hours ago
BC
Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required.…
Added 2 hours ago
BC
Registered Nurse- Paeds
Brant Community Healthcare System
Brantford, ON
- Full-time
…well as other organizational tasks related to patient unit operations and acts in a clinical leadership role in the coordination of patient care for all assigned patients. Reporting to the…
Added 2 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Reporting to the Senior Manager, Marketing Technology, this role is responsible for executing and supporting digital marketing operations, campaign enablement, reporting and platform…
Added 2 hours ago
P
Human Resources Generalist (Contract - Maternity Leave Cover)
Plasman
Windsor, ON
- $75,000 to $85,000 CAD / year
- Contract
All other duties as assigned by the Human Resources Manager, Operations Manager, General Manager, HR Regional Lead or the VP of HR.
Added 3 hours ago
MI
Restaurant General Manager - The Bessborough Hotel
Marriott International
Saskatoon, SK
- Full-time
…F&B policies, standards, and procedures. Manages day-to-day operations verifying that the quality, standards and meeting the expectations of the customers on a daily basis. Maintains the…
Added 3 hours ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
The Vehicles Sales Manager CN implements: marketing, sales and customer satisfaction initiative to increase retails sales productivity. Through development of a strong retail network, the…

Neilson Financial Services

Call Quality Assurance Agent

Toronto, ON, Canada

Base Salary Range: $45,000-50,000 · Full-time

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Job details

Pay: Base Salary Range: $45,000-50,000
Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

Original job description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

The Call Quality Assurance Agent plays a crucial role in maintaining the integrity and quality of interactions within our call center. This position is responsible for evaluating calls, ensuring compliance with company policies and regulatory guidelines, and contributing to continuous improvement in customer service quality.

Responsibilities:

Conduct the required number of call evaluations as directed by the Quality Assurance Manager.
Detect and report any complaints or breaches to management immediately.
Deliver high-quality service consistently and meet set performance targets.
Ensure adherence to all compliance rules as outlined in the NFS QA Framework.
Follow all company policies as detailed in the employee handbook.
Maintain a thorough understanding of associated systems, processes, and procedures.
Foster effective communication within the team, and between sales agents and managers.
Lead initiatives aimed at improving areas of weakness in phone performance across the call center.
Ensure consistent delivery of feedback to sales agents.
Uphold and embody the core values of the organization: Customer Focused, Results Driven, Team Spirited.

Qualifications

Proven experience in call quality assurance or call auditing.
Strong communication skills, both written and verbal.
Experience in a call center environment, preferably in sales or customer service.
Fluency in French is considered an asset.
Experience in the financial services industry.
Understanding of Canadian regulatory guidelines and a customer-focused approach.
Exceptional attention to detail.

This role is ideal for a proactive and dedicated individual who is committed to enhancing the quality of customer interactions and upholding the highest standards of service.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Base Salary Range: $45,000-50,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position.

Accessibility for Job Applicants:

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer:

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.

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More about this job

Responsibilities

The Call Quality Assurance Agent is responsible for evaluating call interactions to ensure compliance with company policies and regulatory guidelines. They will also provide consistent feedback to sales agents and lead initiatives to improve overall call center performance.

Requirements

Candidates must have proven experience in call quality assurance or auditing, preferably within the financial services industry. Strong communication skills and a thorough understanding of Canadian regulatory guidelines are essential for this role.

Skills

Call Quality Assurance
Call Auditing
Communication Skills
Customer Service
Sales
Compliance
Attention To Detail
Financial Services
Regulatory Guidelines
Performance Management
Feedback Delivery
Problem Solving

Visa sponsorship

Not detected in the job text

Keywords

Call Quality Assurance
Call Auditing
Life Insurance
Compliance
Regulatory Guidelines
Customer Service
Sales
Financial Services
Performance Targets
Quality Assurance Framework
Feedback
Communication
Attention To Detail
Call Center

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