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Added 27 mins ago
HR
Supervisor, Transit Infrastructure
Halifax Regional Municipality
Dartmouth, NS
- $83,500 to $114,800 CAD / year
- Temporary
…Applicants are encouraged to self-identify on their electronic…
Added 27 mins ago
CS
Graphics Coordinator
CVS Studios
Oakville, ON
- Full-time
…shipping to event locations nationwide, ensuring timely, safe delivery as well as installation, taking care of dismantling as well as storage of client…
Added 27 mins ago
OP
Modern Workplace Manager- Microsoft M365
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Senior Manager Corporate Systems & Reporting, this position is providing leadership in Microsoft 365 delivery and governance, automation, ServiceNow operations, security…
Added 27 mins ago
S
Quality Assurance Lead
Systematix
PE · Prince, PE
- Contract
The successful consultant will provide hands-on QA leadership within a multidisciplinary Agile delivery environment, establishing quality standards and practices while leading both…
Added 27 mins ago
AS
Electrical Engineering Manager
Adamson Systems Engineering
Port Perry, ON
- $100,000 to $150,000 CAD / year
- Full-time
We are currently hiring an Electrical Engineering Manager who will play a critical role in driving the design, development, and delivery of Adamson’s next-generation professional products.…
Added 29 mins ago
Director, Digital Experience Platforms
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Montreal, QC
The Director, Digital Experience Platforms (DXP) is accountable for the strategy, engineering delivery, operations, reliability, and evolution of all customer-facing digital experience…
Added 44 mins ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Moncton, NB
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 44 mins ago
B
Client Service Assistant
BMO
Toronto, ON · FCP
- Part-time
…Collaborates with internal and external stakeholders to facilitate delivery of business objectives in accordance with applicable policies, processes, and controls. Troubleshoots and…
Added 44 mins ago
TH
Overnight Order Picker Full Time (HALIFAX)
The Home Depot
Halifax, NS
- Full-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 44 mins ago
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Portfolio Release Manager, Developer Experience Platform
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- Full-time
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Added 56 mins ago
YD
Senior HR Generalist. – Application deadline: Open until filled.
Yellowknives Dene First Nation
Yellowknife, NT
- Full-time
Reporting to the Human Resources Manager, the Senior Human Resources Generalist provides experienced, day-to-day HR operational support with a primary focus on full-cycle recruitment,…
Added 56 mins ago
N&
General Manager - Nunavut
NWT & NU Chamber of Mines
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- Full-time
Reporting and accountable to the Ottawa-based CEO, the General Manager (GM) – Nunavut (NU) contributes to achieving the goals and objectives of the Chamber. The GM - NU is key to service…
Added 58 mins ago
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Customer Service Representative
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- Full-time
Notifies Store Manager of any equipment failure or maintenance/supply needs.
Added 58 mins ago
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Group Product Manager, Virtual Account Management
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Toronto, ON · Vancouver, BC
- Full-time
As a Group Product Manager within the Liquidity Products and Accounts Services team, you will be supporting the Senior Director in achieving business objectives, and managing the…
Added 58 mins ago
Strategic Recruitment Lead
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Under the guidance of the Manager, Labour Relations & Recruitment, leads and coordinates recruitment activities to support the effective delivery of end-to-end recruitment services and the…
Added 58 mins ago
Principal Contracts Management
Evolution Mining Limited
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…stakeholder collaboration, the role supports the successful delivery of projects and operational objectives while upholding the organization’s values of safety, excellence, accountability,…
Added 1 hour ago
P
Portfolio Release Manager, Developer Experience Platform
Priceline
Toronto, ON
- Full-time
As a Portfolio Release Manager working within a Product Operating Model (POM) - and supporting Priceline’s Developer Experience Platform - your role centers on orchestrating the successful…
Added 1 hour ago
C-
Professional Learning Supervisor
CDRCP - Child Development Resource Connection Peel
Mississauga, ON
- Contract
…qualifications. Candidates that require accommodation during the application process are encouraged to contact the Hiring Manager at…
Added 1 hour ago
TH
Daytime Order Picker Part-Time - 7052 Regina
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- Part-time
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Added 1 hour ago
Human Resources Business Partner
Talent Acquisition - Achev
Mississauga, ON
…enhancing the employee experience. This role ensures the consistent application of HR policies, monitors HR inbox correspondence, and supports operational HR projects and HRIS maintenance…
Added 1 hour ago
Human Resources Generalist
Talent Acquisition - Achev
Mississauga, ON
…enhancing the employee experience. This role ensures the consistent application of HR policies, monitors HR inbox correspondence, and supports operational HR projects and HRIS maintenance…
Added 1 hour ago
LC
Coordinator_FT-Contract
LOFT Community Services
Toronto, ON
- $67,011 to $79,010 CAD / year
- Contract
The coordinator provides overall team leadership and ensures the effective delivery of youth-centred services from a person-centred, trauma-informed and harm reduction lens. This role…
Added 1 hour ago
UO
Sessional Lecturer - MMI2000H Product Management by Design, Winter term 2027
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Innovation is equal parts idea generation and execution. A successful innovation manager needs to be able to nurture both their team’s ability to come up with breakthrough ideas grounded in…
Added 1 hour ago
UO
Sessional lecturer-FSC420H5S - Field and Lab Methods in Forensic Psychology
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Internship
…mastery of the subject area. Experience with management and delivery of courses using University of Toronto or similar systems (e.g., Quercus, Canvas-based technologies, Zoom, etc.) is…
Added 1 hour ago
A
Program Manager, Canada Hub Delivery
Amazon
Toronto, ON
- Full-time
Amazon's Canada Hub Delivery team is expanding its partner network, and we need a collaborative, detail-oriented Program Manager to help us scale. In this role, you will own the end-to-end…

Closed listing

Neilson Financial Services

Retention Advisor

Toronto, ON, Canada

Base Salary Range: $55,000- $60,000 · Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: Base Salary Range: $55,000- $60,000
Job type: Full-time
Closing date: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations based in Windsor, Ashford and Hull.

As a Retention Advisor, your primary responsibility will be to engage with existing customers to renew and retain their services. You will play a crucial role in understanding customer needs, addressing their concerns, and ensuring a high level of satisfaction to foster loyalty and retention.

Responsibilities

Perform calls to policyholders who have missed payments and make payment arrangements where required.
Discuss, agree and arrange various client requests such as payment arrangements, sending policy details etc.
Handle customer complaints that may arise on a retention call, escalating to complaints team where necessary.
Record required call notes in relation to any work items handled, policy and/or payment changes to ensure the interaction is recorded accurately for business records.
Provide clients with correct and accurate information.
Respond to customer requests to cancel their policy and address any concerns they may have, sell policy benefits and use available retention tools to retain the customer as a policy holder.
Meet expected individual targets and contribute to business and team targets ensuring all customer service, sales and cancellation queries are handled in a professional, results driven manner.
Follow and apply quality assurance guidelines and compliance rules to all retention activities.
Observe and provide general updates to management team around trends in relation to the reasons for customer cancellation.
Learn and apply coaching and feedback from your manager to assist in meeting KPIs and expectations within the role.
Communicate effectively and professionally with other departments such as Service, Claims and Sales.
Keep up to date with any changes relating to Company Policies, processes and procedures.
Log service desk requests with manager when experiencing system issues.
Report any alleged agent misconduct and/or customer complaints to manager.
Managing customer requests effectively and efficiently.
Managing the delivery of customer correspondence within agreed company frameworks, timescales and deadlines.

Qualifications

Must be LLQP Licensed
Excellent communication, interpersonal skills with a demonstrated ability to correspond both verbally and written to exceptionally high standards
High level of attention to detail!
Knowledge of practices and procedures in a retention related environment
A hands on, common sense approach to day to day work related matters
Ability to operate well under pressure and within deadlines
Ability to multitask effectively whilst maintaining a high level of quality and service
Intermediate computer skills (Microsoft office)

Base Salary Range: $55,000- $60,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 3 positions.

Additional Information

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Accessibility For Job Applicants

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.

About employer

More about this job

Responsibilities

Contact policyholders about missed payments, handle service requests and complaints, and address cancellation requests by explaining policy benefits and using retention tools. Maintain accurate records, meet individual and team targets, follow quality and compliance requirements, and coordinate with other departments.

Requirements

Must hold an LLQP license and have strong verbal and written communication skills, attention to detail, and knowledge of retention practices and procedures. The role also requires the ability to work under pressure and to deadlines, multitask while maintaining service quality, and use Microsoft Office at an intermediate level.

Skills

Customer Retention
Customer Service
Sales
Payment Arrangements
Complaint Handling
Policy Administration
Written Communication
Verbal Communication
Attention To Detail
Time Management
Multitasking
Working Under Pressure
Quality Assurance
Regulatory Compliance
Microsoft Office
LLQP Licensing

Visa sponsorship

Not detected in the job text

Keywords

LLQP License
Life Insurance
Customer Retention
Policyholders
Missed Payments
Payment Arrangements
Policy Details
Policy Cancellation
Retention Tools
Customer Complaints
Customer Service
Sales
Quality Assurance
Compliance
Call Notes
Customer Correspondence
Microsoft Office
Service Desk Requests
Key Performance Indicators
Claims
Policy Administration

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