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Added 5 mins ago
R
Staff Software Engineer, Payroll Calculation
Rippling
Toronto, ON
- Full-time
Partner cross-functionally with product, design, payroll operations, HRIS, and other engineering teams to deliver end-to-end customer outcomes.
Added 5 mins ago
VC
Manager of Financial Planning & Analysis
Victoria Cool Aid Society
Victoria, BC
- Full-time
This position oversees the Senior Accountant, AR and AP specialists, and Accounting Assistant, and supervises the reporting, accounts payable, and accounts receivable functions for the…
Added 5 mins ago
SH
Clerk IV - Capital Planning
Shared Health-Soins Communs
Brandon, MB
- Full-time
Understanding of basic construction standards, processes and the physical operations of large facilities
Added 20 mins ago
GO
Supervisor, Administrative Operations
Government of Yukon
Whitehorse, YT
- Full-time
…provision and coordination of financial and administrative operations, information management and IT systems support. This position will play a critical front-line role in supporting the…
Added 20 mins ago
GO
Banking Services Manager
Government of Yukon
Whitehorse, YT
- Full-time
The Financial Operations and Revenue Services division provides corporate financial services to the Government of Yukon. This includes the provision of financial systems, and process…
Added 50 mins ago
NB
Product Owner Regulatory Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
Collaboration and Influence: Work closely with multidisciplinary teams (business, operations, architecture, technology, and subject matter experts) to ensure a shared understanding of…
Added 50 mins ago
NB
Chief Functional Analyst
National Bank of Canada
Montreal, QC
- Full-time
The IT and Operations teams are made of 5500 proactive, collaborative specialists who work with agility to seize opportunities.
Added 50 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
At least one year of relevant experience in a related field such as banking operations, customer service, or administration
Added 50 mins ago
NB
Analyst
National Bank of Canada
Montreal, QC
- Full-time
A career in the International Market Events and Revenues team in the Capital Markets Operations at National Bank means putting your expertise to work in the evolution and execution of…
Added 50 mins ago
NB
Associate
National Bank of Canada
Winnipeg, MB
- Temporary
At least one year of relevant experience in a related field such as banking operations, customer service, or administration
Added 50 mins ago
NB
Manager Custody Operations & Controls
National Bank of Canada
Toronto, ON
- Full-time
A career as a Manager, Custody Operations at National Bank Trust means playing a key role in the day-to-day execution and oversight of critical custody and investment operations. As a…
Added 1 hour ago
NB
Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
At least one year of relevant experience in a related field such as banking operations, customer service, or administration
Added 1 hour ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
…ground and air ambulance services, aviation and rotary wing operations, and various non-service agreements. As an Administrative Support IV, you will play a key role in a collaborative,…
Added 1 hour ago
GE
Part-Time Slot Cage Cashier
Grey Eagle Resort & Casino
Calgary, AB
- Part-time
The Slot Cashier is directly responsible for the operations of the front window, transactions with the count room, and assisting with cart transfers as required by the Cage Supervisor. The…
Added 1 hour ago
FR
Customer Success Manager
Fiat Republic
ON · Toronto, Ontario
- Full-time
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Added 2 hours ago
N
Department Manager, Administration
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
Added 2 hours ago
DG
Controller
Deveraux Group of Companies
Calgary, AB
- Full-time
Oversee all accounting operations for assigned entities within the Group, ensuring timely and accurate financial statements and management reporting
Added 2 hours ago
FR
Customer Success Manager
Fiat Republic
ON · Ontario, Canada
- Full-time
Drive onboarding with our Compliance and Operations teams, and give every client in onboarding a go-live date.
Added 2 hours ago
SL
Senior Software Engineer, Operations – Core Java & iOS focus
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The e-Business team within Application Operations Support (AOS) develops and supports IT applications with a focus on reliability and continuous improvement. Through innovation and…
Added 2 hours ago
Plant Controller
Amrize
Saint-Constant, QC · St-Constant, Queb
Detailed knowledge of Amrize plant operations an asset.
Added 4 hours ago
EI
Co-op Tax Student
Emera Inc
Halifax, NS
- Full-time
Built knowledge of the financial structure and operations of Emera and its affiliated companies.
Added 4 hours ago
NS
Buyer
Nova Scotia Power
Halifax, NS
- Full-time
Procure materials and services that support business operations while ensuring quality, value, and timely delivery.
Added 4 hours ago
AC
Early Careers: Broker, Risk Solutions - Halifax
Aon Corporation
NS · Halifax, Nova Scotia
- Full-time
Support placement workflows across broking, account management, analytics, operations, specialist teams and global delivery partners.
Added 4 hours ago
GS
Construction Project Administrative Coordinator
Gallaher Signature Living
Windsor, ON
- Full-time
Gallaher Companies is a nationally recognized leader in real estate development, design, construction, and operations. Specializing in multifamily residences, commercial projects, senior…
Added 5 hours ago
RI
General Manager – Boutique Hotel
Renard International Hospitality Search Consultants
Vancouver, BC
- Full-time
The General Manager will have overall responsibility for the hotel's operations, financial performance, sales strategy, guest experience, and food & beverage outlets. A major focus of the…

Neilson Financial Services

Trainee Customer Care Agent

Toronto, ON, Canada

Base Salary Range: $36,000 - $60,000 · Full-time

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Job details

Pay: Base Salary Range: $36,000 - $60,000
Job type: Full-time
Posting language: English
Posted: Oct 23, 2026

Original job description

At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options.

Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as Cover Direct and Seniors Choice.

We have evolved from our origins in the UK, where the business was launched in 2012, to become an award-winning international operation and leader in the global life insurance market. Today, we have offices in the USA, Canada, Ireland, and Australia in addition to our UK operations.

We are seeking a Trainee Customer Care Agent who is enthusiastic about providing exceptional customer service and thrives in a target-driven environment. The ideal candidate should be an excellent communicator with a keen attention to detail and the ability to handle pressure well. While knowledge of Financial Services is advantageous, it is not mandatory.

Why Choose Neilson FS?

Fully Paid LLQP Licensing: We’ll cover your LLQP training and licensing fees. You’ll be equipped with all the tools you need to build a thriving career in life insurance.
Comprehensive Classroom Training: Get prepared to hit the ground running with our industry-leading, classroom-based training. We set you up for success before you even make your first call.
1:1 Weekly Coaching: Your growth matters! Benefit from personalized, weekly coaching to develop your skills and advance in your role.
Endless Growth Potential: Start here, but the sky’s the limit. With tons of development opportunities and a pathway to a long-term career, this role could be the start of something big.

What You Bring to the Table:

A drive to succeed: You’re ambitious, hungry, and ready to make a difference.
Willingness to learn: Whether you’re new to insurance or looking to level up, we provide the training and support to help you excel.
Strong communication skills: You’re confident, articulate, and comfortable handling calls with clients from all walks of life.
Resilience: You don’t shy away from challenges – you thrive in competitive environments.
A growth mindset: Feedback is fuel. You’re eager to learn, grow, and always find a way to improve.

Responsibilities:

Deliver outstanding service to customers by addressing inquiries and requests promptly and managing the delivery of customer correspondences with the agreed company framework, timescale and deadlines
Maintain accurate client records and complying with regulatory requirements on all matters
Assist customers in making tailored changes to their policies as per their needs
Adhering to processes and procedures all service-related matters and escalating upwards as appropriate
Contribute towards projects designed to improve the service offered by the business
Handling the administration of organizational claims process

Qualifications:

Must be willing to obtain an LLQP license (with fully paid training and support).
Must be legally eligible to work in Canada.
Proven experience in a customer service role.
Ability to manage stress and maintain performance in a target-driven environment.
Exceptional communication and listening skills.
High level of attention to detail.
Prior knowledge or experience in Financial Services is a plus but not required.

If you are passionate about making a difference, you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team, we would love to hear from you!

Base Salary Range: $36,000 - $60,000

This posting is intended to fill an existing vacancy, with a headcount requirement of 1 position.

Accessibility for Job Applicants:

We strive to make our job application process accessible to all individuals, including those with disabilities. If you require accommodation at any stage of the application, interview, or selection process, please contact our Human Resources department. Our team will work with you to provide suitable accommodations to ensure your participation.

Equal Opportunity Employer:

Neilson Financial Services is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds and abilities. Our commitment to diversity and inclusion is fundamental to our company culture.

We use AI to assist with parts of our screening process and for interview note-taking. All hiring decisions are made by humans.

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More about this job

Responsibilities

Respond promptly to customer inquiries and requests, manage customer correspondence, maintain accurate client records, and help customers make policy changes suited to their needs. Follow service procedures and regulatory requirements, escalate issues when appropriate, administer claims, and contribute to service improvement projects.

Requirements

Candidates must be legally eligible to work in Canada, have customer service experience, and be willing to obtain an LLQP license with paid training and support. Strong communication and listening skills, attention to detail, and the ability to maintain performance under pressure in a target-driven environment are required; financial services experience is an advantage but not mandatory.

Skills

Customer Service
Communication
Active Listening
Attention To Detail
Stress Management
Resilience
Adaptability
Client Record Management
Policy Administration
Claims Administration
Regulatory Compliance
Problem Escalation
Time Management
Continuous Improvement
Willingness To Learn
Target-Driven Performance

Benefits

Fully Paid LLQP Training And Licensing
Classroom Training
Weekly One-On-One Coaching
Career Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Care
Customer Service
Life Insurance
Financial Services
LLQP License
Customer Inquiries
Customer Correspondence
Client Records
Policy Changes
Claims Administration
Regulatory Compliance
Service Procedures
Issue Escalation
Service Improvement
Classroom Training
One-On-One Coaching
Target-Driven Environment
Customer Communication
Attention To Detail

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