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Added 6 mins ago
GF
Local Class 5 Delivery Driver
Gordon Food Service
AB · Edmonton-Alberta-EDM
- Full-time
Added 6 mins ago
GF
Local Class 1 Delivery Driver
Gordon Food Service
AB · Edmonton-Alberta-EDM
- Full-time
Added 6 mins ago
Inside Sales Representative
Berlin Packaging Canada Corporation
Dorval, QC
Added 6 mins ago
Fuel & Tobacco Officer (Fuel and Tobacco Officer 2A-2C)
The Government of Nova Scotia
Dartmouth, NS
Added 6 mins ago
AE
AE - Merchandising Team Leader (Assistant Manager)
American Eagle Outfitters
Mississauga, ON
- Full-time
Added 6 mins ago
R
Bilingual (French/English) Customer Service Representative
RBC
Mississauga, ON
- Full-time
The Bilingual (French/English) Creditor Customer Service Representative will interact with clients over the phone, and provide them with insurance advice and solutions based on their…
Added 6 mins ago
R
Customer Service Representative - Creditor Insurance
RBC
Mississauga, ON
- Full-time
The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You…
Added 7 mins ago
DR
Yard and Warehouse Manager - Burnaby
DMC Recruitment Group
Calgary, AB
- Full-time
Added 7 mins ago
GA
Appliance Sales Representative
Goemans Appliances
Whitby, ON
- Full-time
Position: Appliance Sales Representative (permanent, full-time)
Added 7 mins ago
GR
Senior Account Executive
Goldbeck Recruiting
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Added 21 mins ago
BDR - Canada - University Graduates (AH-P) (P)
HubSpot
Toronto, ON
🚀 Join HubSpot as an Outbound Business Development Representative (BDR). We are hiring for start dates after graduation!
Added 21 mins ago
Financial Service Representative
Money Mart
Brampton, ON
Added 21 mins ago
UI
Inside Sales Specialist
UAP Inc.
Dryden, ON
- Full-time
…unmatched service and innovative solutions. Our passionate sales team is at the heart of our success, dedicated to building strong relationships and providing exceptional service. Join us…
Added 21 mins ago
GF
Sales and Service Representative (Fitness Trainer) - Toronto Yonge and Lawrence
GoodLife Fitness
Toronto, ON
- Part-time
What is a Sales and Service Representative (Fitness Trainer)?
Added 21 mins ago
C
Business Development Associate
Corpay
Montreal, QC
- Full-time
Added 21 mins ago
D
Wealth Management Advisor
Desjardins
Montreal, QC
- Full-time
Added 21 mins ago
D
Personal Finance Advisor
Desjardins
Laval, QC · Caisse Desjardins de l'Ouest de Laval
- Full-time
Added 36 mins ago
Head of Sales Training Delivery, SI Buildings
Siemens
Canada
As Head of Sales Training Delivery, you will shape Sales capability development for the Buildings Academy Hub Americas as well as being a
Added 36 mins ago
B
Customer Service Representative
BMO
Deer Lake, NL
- Part-time
Added 36 mins ago
I
Sales Representative - Mississauga, ON
Intertek
Mississauga, ON
- Full-time
…of the world’s leading brands and companies is looking for a Sales Representative to join our Electrical team in Mississauga,…
Added 36 mins ago
M
Senior Business Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 36 mins ago
TH
Merchandising Associate Part Time - OAKVILLE TRAFALGAR
The Home Depot
Oakville, ON
- Part-time
Added 36 mins ago
CL
Outside Sales Representative
Canadian Linen / Quebec Linge
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
Added 36 mins ago
AP
Inside Sales Representative
Alberta Pipe Fittings Ltd
Calgary, AB
- Full-time
We are seeking an energetic, organized Inside Sales Representative to serve as the key bridge between our client management and warehouse operations. Located directly on-site at our…
Added 51 mins ago
GT
Cashier (Part-Time)
Giant Tiger
Oshawa, ON
- Part-time

Nelnet Diversified Services

Call Center Representative

Mississauga, ON, Canada

Pay Rate: $17.95 · Contract

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Job details

Pay: Pay Rate: $17.95
Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Required Skills & Experience

Strong verbal and written communication skills. Previous customer service experience. Experience working in a call center environment. Comfortable managing a high volume of inbound and outbound calls. Empathy – Making customers feel heard and valued. Problem-Solving Skills – Finding effective solutions quickly. Patience – Remaining calm under pressure. Adaptability – Handling different customer personalities and changing situations. Positive Attitude – Maintaining professionalism even during difficult interactions. Attention to Detail – Accurately documenting and resolving issues. Accountability – Taking ownership of customer concerns until they are resolved Strong multitasking skills and highly responsive to emails/chats and calls.

Nice to Have Skills & Experience

Previous collections experience. Experience in financial services, debt management, or customer support environments. Coachable to multiple performance metrics

Job Description

Insight Global is seeking Customer Service and Collections Representatives to join a fast-paced contact center environment. This role requires individuals who are comfortable handling both inbound and outbound calls, providing exceptional customer service, and supporting customers with financial solutions. Successful candidates will have strong communication skills, previous call center experience, and the ability to build rapport with customers while managing high call volumes. Responsibilities Handle inbound and/or outbound customer calls in a professional and empathetic manner. Provide excellent customer service and resolve customer inquiries efficiently. Educate customers on available services and solutions. Maintain accurate documentation of customer interactions within internal systems. Meet productivity, quality, and compliance standards in a call center environment. Communicate with customers regarding outstanding balances and repayment options. Act as a consultative salesperson by identifying opportunities to enroll customers in debt management programs. Negotiate payment arrangements while maintaining a positive customer experience.

Artificial intelligence tools are used to assist in screening and assessing applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

Pay Rate: $17.95

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More about this job

Responsibilities

Handle inbound and outbound customer calls, resolve inquiries, explain services and financial solutions, and accurately document customer interactions. Discuss outstanding balances, negotiate repayment arrangements, identify opportunities for debt management enrollment, and meet productivity, quality, and compliance standards.

Requirements

Candidates should have strong verbal and written communication skills, previous customer service experience, and experience in a call center handling high call volumes. They should be empathetic, patient, adaptable, detail-oriented, accountable, and able to multitask; collections or financial services experience is preferred.

Skills

Verbal Communication
Written Communication
Customer Service
Call Center Experience
Inbound and Outbound Calls
Empathy
Problem-Solving
Patience
Adaptability
Professionalism
Attention to Detail
Accountability
Multitasking
Collections
Negotiation
Customer Relationship Building

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Inbound Calls
Outbound Calls
Collections
Financial Services
Debt Management
Customer Support
Outstanding Balances
Repayment Options
Payment Arrangements
Debt Management Programs
Customer Inquiries
Productivity Metrics
Quality Standards
Compliance Standards
High Call Volumes
Email Support
Chat Support

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