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Added 11 mins ago
Sr. Customer Success Manager
Assent
Toronto, ON · Ottawa, Ontario
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 11 mins ago
Sr. Customer Success Manager
Assent
Ottawa, ON
$100,000 to $130,000 CAD / year
Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 25 mins ago
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RaiseDesk
Remote, Canada
Full-time · Remote
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Added 25 mins ago
Senior Software Engineer II, Full Stack - Growth (Hybrid)
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$175,000 to $205,000 USD / year
Full-time
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Added 40 mins ago
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$80,000 to $90,000 CAD / year
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Added 40 mins ago
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The Senior Manager, Commercial Insights & Analytics is the strategic insights lead for the organization - responsible for shaping how data, consumer understanding, and category intelligence…

Neptune Technology Group

Senior Manager, Network & Field Maintenance

ON, Canada
Mississauga, ON, L5N 5M9, Canada

Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

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Original job description

Neptune Technology Group Inc. is a technology company serving water utilities across North America. Since 1892, we have continually focused on the evolving needs of water utilities – revenue optimization, operational efficiencies, and improved customer service. With our portfolio of smart water meters, data collection systems and software, we make data actionable for our customers – so they can remain focused on the business of water. For additional information, please visit the company website at www.neptunetg.com.

Sr. Manager, Network & Field Maintenance

Position Summary

The Sr. Manager, Network & Field Maintenance leads the team that keeps Neptune’s live networks and AMI systems and products healthy after project handoff, the always-on counterpart to Project Delivery. This role covers both Network Ops & SLA management and Field Diagnostics, ensuring utilities’ systems perform reliably long after go-live.

Key Responsibilities:

Lead live network and AMI health monitoring, endpoint and connectivity repair, and SLA management
Oversee endpoint monitoring across vendor portal, gateway and SIM provisioning, and firmware/OTA coordination
Direct field diagnostics: interference measurement, root-cause analysis, endpoint audits and optimization, and MIU/antenna changeouts
Investigate failed-product returns to distinguish true defects from installation or environmental issues, preventing unnecessary RMAs
Feed field performance insight back to engineering and product teams to drive continuous improvement
Build and manage a team capable of sustaining network health at scale across a growing installed base
Report on network health, SLA performance, and field diagnostic trends to Solutions Delivery leadership
Lead initiatives around customer interactions with new products and assist in the design and development of solutions.

Skills:

Strong technical understanding of AMI/RF networks, endpoints, and field diagnostics
Effective people leadership across field-based and remote technical teams
Analytical approach to root-cause analysis and performance trending
Vendor and carrier relationship management experience
Clear communicator across technical and non-technical audiences

Qualifications

Required Education: Bachelor’s degree in Engineering, a technical field, or equivalent combination of education and experience.

Required Experience: 7+ years of experience in network operations, field engineering, or telecommunications/utility field maintenance, including experience with AMI, RF, or cellular network technologies, and 3+ years in a leadership role.

Preferred Qualifications:

Experience with LoRaWAN, cellular (NB-IoT/LTE-M), or other AMI network technologies
Familiarity with SLA management and vendor performance monitoring
Experience in the water, gas, or electric utility industry

Ways of Working: This is a hybrid position. The Sr. Manager, Network & Field Maintenance is expected to work on-site at a Neptune office at least three days per week, with the flexibility to work remotely on the remaining days.

Our Values

At Neptune Technology Group, our values guide how we work, lead, and grow together. The Sr. Manager, Network & Field Maintenance will be expected to embody and champion these values every day:

Own It - We are accountable to ourselves and each other. We deliver results and always do what’s right.
Be Humble - We roll up our sleeves. We value mutual respect in all our interactions. We are genuine, putting others first.
Be a Passionate Solver - We take pride in solving problems. We are adaptable and continuously learning.
Win Together - We achieve more when individual perspectives come together.

Location:

Tallassee, AL | Duluth, GA | Mississauga, ON | Remote – US | Remote – Canada

Neptune Technology Group Inc. does not sponsor U.S. work authorizations for this position, including H-1B, O-1, and TN. Neptune also does not sponsor individuals in F-1 status for this role

#HP1

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More about this job

Responsibilities

The Senior Manager leads the team responsible for maintaining the health of live networks, AMI systems, and products post-project delivery. This role involves overseeing field diagnostics, SLA management, and providing performance insights to engineering teams to drive continuous improvement.

Requirements

Candidates must possess a bachelor's degree in Engineering or a related technical field and at least 7 years of experience in network operations or field engineering. A minimum of 3 years in a leadership role is required, along with strong technical knowledge of AMI and RF network technologies.

Skills

AMI
RF Networks
Field Diagnostics
Network Operations
SLA Management
People Leadership
Root-cause Analysis
Vendor Management
Technical Communication
Endpoint Monitoring
Firmware Coordination
LoRaWAN
Cellular Technologies
NB-IoT
LTE-M

Visa sponsorship

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Keywords

AMI
RF Networks
Network Operations
Field Engineering
SLA Management
LoRaWAN
Cellular
NB-IoT
LTE-M
Endpoint Monitoring
Firmware
Root-cause Analysis
Telecommunications
Utility Industry
Field Diagnostics
Performance Trending
Vendor Management
Project Delivery
Technical Leadership
Data Collection Systems

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