Business Systems Analyst (Pricing & Promotions)

Ness is a full lifecycle digital engineering firm offering digital advisory through scaled engineering services. Combining our core competence in engineering with the latest in digital strategy and technology, we seamlessly manage Digital Transformation journeys from strategy through execution to help businesses thrive in the digital economy. As your tech partner, we help engineer your company’s future with cloud and data. For more information, visit www.ness.com

Job Title: Business Systems Analyst (Pricing & Promotions)

Location: Toronto, ON (Hybrid)

Role Summary:

Drive business requirements, analysis, and delivery of pricing, promotions, merchandising, and customer eligibility solutions for a multi-tenant retail platform supporting multiple retail banners

Key Responsibilities:

• Gather and document business and system requirements.
• Work with Pricing, Merchandising, Loyalty, Product, and Technology teams.
• Define pricing, promotions, markdowns, and customer eligibility rules.
• Create user stories, process flows, and acceptance criteria.
• Support multi-banner configuration and alignment.
• Analyze integrations with POS, eCommerce, Loyalty, and Master Data systems.
• Support SIT, UAT, go-live, and hypercare activities.

Required Skills:

• 5+ years of Business Systems Analyst experience.
• Strong retail experience in Pricing, Promotions, Merchandising, and Loyalty.
• Knowledge of pricing hierarchies, promotional campaigns, markdowns, and offer management.
• Agile experience using Jira or Azure DevOps.
• Strong stakeholder management and communication skills.
• Understanding of APIs, integrations, and data mapping.

Nice to Have:

• Experience with Retail, Mark's, or other multi-banner retailers.
• Knowledge of Triangle Rewards and retail promotion engines.
• Experience with multi-tenant or configuration-driven platforms.