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Nestlé Nespresso SA

Team Leader - Mayfair

Victoria, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: 2-3 years’ experience driving sales and leading a team in a high-volume retail environment
Posting language: English
Posted: Oct 26, 2026

Original job description

REIMAGINE WHAT COFFEE CAN BE.... REIMAGINE WHAT YOU CAN BECOME

We believe that we can elevate the world of coffee to drive a positive impact and be a force for good which shapes lives and landscapes for the better.

By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.

At Nespresso boutiques, we create warm welcomes and new experiences for our customers and our colleagues. Our shared sense of passion and purpose means we love to create meaningful moments and make a positive impact. Our supportive, inclusive culture encourages curiosity, creativity, recognition and career development.

Here’s why we think you should choose us:

Competitive wage ($23.25/h) + quarterly bonus
At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above
Comprehensive total rewards benefits package including health and dental benefits that start on day one (including massage, pension plan with employer’s contribution, mental health coverage and Health Spending Account)
Lifestyle spending Account
Free coffee machine & monthly Nespresso credit
Exclusive employee discounts
Excellent training and development programs
Growth opportunities
Free unlimited coffee during working shifts
Pension plan with competitive employer contributions
And much more!!

Position Summary

We are looking for a Full Time Team Leader to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand while ensuring operational excellence as well as above and beyond customer experience. Additionally, you will play a vital role in driving sales and achieving our sales targets.

A day in the life 

Debriefing team on key objectives and deliverables; 
Analyzing KPI reports and coaching team to successfully hit metrics; 
Ensuring effective communication with team and store management; 
Creating positive brand experience for all stakeholders; 
Balancing time between administrative and customer service tasks.

What will make you successful 

Passionate about coffee, sustainability, and eager to expand your knowledge of Nespresso coffees.
2-3 years’ experience driving sales and leading a team in a high-volume retail environment
Proficiency in Microsoft Office and inventory software
Demonstrated excellence in understanding and driving KPIs 
Effective time management and analytical skills 
Ability to stand for an entire workday and repeatedly lift up to 23 kilograms.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.

Candidates will be considered as they apply.

  Nespresso Canada, a division of Nestle Canada! 

#Nespresso

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More about this job

Responsibilities

Lead and coach the team to meet sales targets and key performance indicators while maintaining operational excellence. Represent the Nespresso brand, deliver an exceptional customer experience, communicate with team members and store management, and balance administrative work with customer service.

Requirements

Candidates should have 2–3 years of experience driving sales and leading a team in a high-volume retail environment, along with proficiency in Microsoft Office and inventory software. They should be skilled in understanding and improving KPIs, time management, and analysis, have an interest in coffee and sustainability, and be able to stand for a full workday and repeatedly lift up to 23 kilograms.

Skills

Team Leadership
Sales
Customer Service
KPI Analysis
Coaching
Retail Operations
Communication
Time Management
Analytical Skills
Microsoft Office
Inventory Software
Coffee Knowledge
Sustainability
Brand Representation

Benefits

Quarterly Bonus
Health Benefits
Dental Benefits
Massage Coverage
Pension Plan With Employer Contributions
Mental Health Coverage
Health Spending Account
Lifestyle Spending Account
Free Coffee Machine
Monthly Nespresso Credit
Employee Discounts
Training and Development Programs
Career Growth Opportunities
Free Coffee During Shifts

Visa sponsorship

Not detected in the job text

Keywords

Nespresso
Nestlé Canada
Coffee
Sustainability
Retail
High-Volume Retail
Team Leadership
Sales Targets
Key Performance Indicators
KPI Reports
Coaching
Customer Experience
Brand Ambassador
Operational Excellence
Microsoft Office
Inventory Software
Team Communication
Store Management
Time Management
Analytical Skills
Full-Time
Boutique Operations

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