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Nestle Operational Services Worldwide SA

Consumer & Market Intelligence Manager

Montreal, QC, Canada

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Applications open in a new tab.

Job details

Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

Position Snapshot:

Business areas: Nespresso Canada

Job title: Consumer & Market Insights Manager

Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3

Hybrid

A little bit about us

Nestlé Nespresso SA is a pioneer and is widely regarded as one of the top references in the field of high-quality portioned coffee. The company works with more than 130 000 farmers in 18 countries through the Nespresso Sustainable Quality Plan to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the Nespresso Plan helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.

In 2022, Nespresso achieved B Corp™ certification – joining an international movement of over 10’000 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency.

Headquartered in Vevey, Switzerland, Nespresso operates in 98 markets and has over 14'000 employees. In 2025, it operated a global retail network of 849 boutiques. For more information, visit the Nespresso website: www.nespresso.com.

Position Summary:

We’re looking for a curious, strategic Consumer & Market Insights Manager to join our Insights & Analytics team at Nespresso Canada and turn consumer understanding into opportunities that shape our future.

As Consumer & Market Insights Manager, you will report to the Insights & Analytics Manager, and you’ll shape and lead the integrated insights agenda for Nespresso Canada, transforming complex consumer, market, customer, and competitive data into clear strategic recommendations. As a trusted partner to senior leaders and cross-functional teams, you will help guide business planning, innovation, portfolio, media, channel, acquisition, and profitability decisions while building alignment around key growth priorities.

A day in the life of a Consumer & Market Insights Manager:

Advise the MANCOM (Management Committee) and commercial teams by connecting market, consumer, customer and competitive evidence to clear priorities and growth choices.
Lead high-impact strategic projects, frame ambiguous business questions, integrate multiple data sources and recommend practical actions.
Shape annual planning, forecasts, business reviews, innovation, portfolio, media, channel, acquisition and profitability decisions.
Own and drive the advanced Marketing Mix Modelling program in the market, delivering actionable insights and recommendations to optimise campaigns and overall marketing investment.
Own the B2C and B2B consumer research roadmap, selecting the right qualitative and quantitative approaches and activating the learning across the organization.
Monitor the Canadian coffee industry and competitor activity across pricing, promotion, communication, distribution, innovation and emerging trends.
Translate complex analysis into concise executive narratives, presentations and recommendations that influence decisions and build alignment.
Lead, coach and develop a team of direct reports, creating clear priorities, accountability and opportunities for growth.
Manage research and intelligence partners and annual budgets, ensuring quality, value, responsible data practices and timely delivery.
Build strong connections with Nespresso HQ, Nestlé Canada, the US Teams and other markets to exchange knowledge and bring the best thinking to Canada.

What will make you successful?

A university degree in marketing, business, statistics, management, analytics or a related field.
10+ years of experience in strategic insights, marketing analytics, business intelligence or consumer and market research.
5+ years of people-management experience, with a track record of building, coaching and developing high-performing teams.
Demonstrated success leading complex research and analytical initiatives and turning findings into executive-level recommendations and measurable action.
Strong expertise category management and in consumer panels: Nielsen Answers (3 years min.), NPD, Stackline and other panels (asset).
Strong command of qualitative and quantitative research, panel data, forecasting, dashboarding and data visualization.
Strong expertise in marketing mix modelling, media analytics, and marketing effectiveness measurement (e.g. MMM, attribution, media lift measurement).
Strong knowledge of MS Office and dashboarding software (Excel/PowerPoint/Power BI).
Deep understanding of Canadian consumers, customers, regions and channels; experience in coffee, consumer goods, retail, e-commerce or B2B environments is valued.
Proven ability to influence senior and cross-functional stakeholders, constructively challenge assumptions and manage multiple priorities in a fast-paced environment.
A strategic and curious mindset, sound judgment, intellectual rigor, integrity and comfort operating in ambiguity.
Working knowledge of research ethics, privacy, responsible AI, data quality, supplier governance and budget management.
Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and/or worldwide

Benefits

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one ofemployment
Company matched pension plan
Four weeks of Vacation and six personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirmingprocedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless ofmedical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Free Nespresso Coffee Machines and $100 monthly coffee credit
Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across variousNestle offices/sites)

Compensation Range : 98, 500.00 $ – 129, 500.00 $ + bonus eligibility

At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices.This position offers a competitive salary within the range specified above, aligned with our commitment toequitable pay practices.

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility arevital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valuedand empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform HumanResources. Nestlé will work with you to ensure full participation.

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More about this job

Responsibilities

Lead Nespresso Canada's integrated consumer and market insights agenda, using research, market intelligence, and analytics to guide planning, innovation, portfolio, media, channel, acquisition, and profitability decisions. Manage the marketing mix modelling program, research partners, budgets, and direct reports, while presenting actionable recommendations and collaborating with teams across Canada and other markets.

Requirements

Requires a university degree in marketing, business, statistics, management, analytics, or a related field, at least 10 years of relevant insights or analytics experience, and at least 5 years of people-management experience. Candidates should bring expertise in research, consumer panels, marketing mix modelling, media effectiveness, forecasting, and data visualization, along with strong stakeholder influence and English and French bilingualism.

Skills

Strategic Insights
Consumer And Market Research
Marketing Analytics
Marketing Mix Modelling
Media Analytics
Qualitative And Quantitative Research
Consumer Panel Analysis
Category Management
Forecasting
Dashboarding And Data Visualization
Executive Communication
Stakeholder Influence
People Management And Coaching
Budget Management
Competitive Intelligence
Bilingual Communication

Benefits

Health And Dental Benefits
Company-Matched Pension Plan
Four Weeks Of Vacation
Six Personal Days
Flexible And Hybrid Work Arrangements
Training And Development Programs
Educational Assistance And Tuition Reimbursement
Bonus Eligibility
Gender Affirmation Benefits
Fertility Services And Surrogacy Medical Coverage
Adoption Benefits
Free Nespresso Coffee Machine
Monthly Coffee Credit
Discounts On Nespresso Products
Employee Discount Store

Visa sponsorship

Not detected in the job text

Keywords

Consumer Insights
Market Intelligence
Marketing Analytics
Business Intelligence
Marketing Mix Modelling
Nielsen Answers
NPD
Stackline
Consumer Panels
Category Management
Qualitative Research
Quantitative Research
Forecasting
Dashboarding
Data Visualization
Excel
PowerPoint
Power BI
Media Analytics
Marketing Effectiveness
Attribution
Media Lift Measurement
B2C
B2B
Research Ethics
Data Privacy
Responsible AI
Data Quality
Supplier Governance
Budget Management

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