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Nestle Operational Services Worldwide SA

Sr. Director, Human Resources

Toronto, ON, Canada
North York, ON, Canada

Experience: 12+ years of progressive Human Resources leadership experience.
Posting language: English
Posted: Sep 23, 2026

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Original job description

Position Snapshot

Business area: Nestlé Canada Inc

Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8;

A little bit about us

While Nestlé is known for KitKat®, Gerber®, Nescafe®, and Maggi®, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,400+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

What to Expect:

As Senior Director, Human Resources, you will be the senior-most people leader for the standalone Ice Cream business in Canada and a member of the business leadership team. Partnering directly with the President of Ice Cream, you will set and lead the end-to-end people agenda across talent, organization design, employee and labour relations, total rewards, payroll, HR governance and change leadership. This position is a brand-new role.

A day in the life:

As Senior Director, Human Resources, you will partner closely with the President of Ice Cream and the Ice Cream Leadership Team to build organizational capability, establish standalone people practices and ensure the HR function supports the business effectively. This highly visible role requires both strategic direction-setting and hands-on execution, including building processes, solving issues, coaching leaders and supporting employees through change.

You will also:

Serve as the senior people advisor to the President of Ice Cream and the Ice Cream Leadership Team on business strategy, organization effectiveness, culture, leadership and employee matters.
Develop and execute the Canadian People Strategy, aligning talent, culture, organization, labour and HR priorities with business objectives and growth ambitions.
Lead organizational design, workforce planning, talent reviews, succession planning and leadership development.
Lead the labour relations strategy across unionized manufacturing operations, including collective bargaining, grievance management and arbitration support.
Build constructive relationships with union leadership and other key employee relations stakeholders.
Lead transformation, restructuring, integration and change management initiatives, translating strategy into practical action.
Oversee total rewards, recognition, wellness, payroll, HR governance and core people processes, with a focus on reliable standalone practices and continuity during transition.
Use people data and insights to guide decisions, identify risks and improve organizational performance.
Build a high-performing, inclusive culture that strengthens the employee experience.
Manage the HR budget, external providers, payroll partners and internal HR team members, including the HR Manager supporting the London factory.

Role Requirements

A bachelor's degree in Human Resources, Business Administration, Industrial Relations or a related field; a master's degree is an asset.
A CHRL or CHRE designation is preferred.
12+ years of progressive Human Resources leadership experience.
Significant experience partnering with senior executives and leadership teams.
Proven experience supporting unionized manufacturing or industrial operations.
Demonstrated success leading collective bargaining and complex employee relations matters.
Experience leading organizational transformation, mergers, acquisitions, integrations or large-scale change.
Experience working in a lean, fast-paced organization where strategic leadership, hands-on execution and comfort with ambiguity are equally important.
Multi-site Canadian experience is strongly preferred.
Strong executive presence, commercial acumen, emotional intelligence and the ability to influence at all levels.

Benefits

Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Four weeks of Vacation and five personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
Car Allowance

Compensation Range: CAD 155,000 – CAD 203,000 + bonus eligibility

At Nestlé Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, aligned with our commitment to equitable pay practices.

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer. The principles of diversity, equity, inclusion, and accessibility are vital to how we operate. We strive to foster a respectful and supportive environment where individuals feel valued and empowered to contribute and succeed.

If you are invited to participate in the recruitment process and require an accommodation, please inform Human Resources. Nestlé will work with you to ensure full participation.

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More about this job

Responsibilities

The Senior Director of Human Resources will serve as the primary people leader for the standalone Ice Cream business, partnering with the President to drive the people agenda. Responsibilities include leading organizational design, labour relations, talent strategy, and change management initiatives to support business growth.

Requirements

Candidates must possess at least 12 years of progressive HR leadership experience, including significant work with senior executives and unionized manufacturing operations. A bachelor's degree in a relevant field is required, with a preference for a master's degree and CHRL or CHRE designation.

Skills

Human resources leadership
Organizational design
Labour relations
Collective bargaining
Change management
Strategic planning
Talent management
Succession planning
Total rewards
Employee relations
Executive coaching
Workforce planning
HR governance
Performance management
Commercial acumen
Emotional intelligence

Benefits

Health benefits
Dental benefits
Company matched pension plan
Paid vacation
Personal paid holidays
Flexible work arrangements
Hybrid work arrangements
Training and development programs
Educational assistance
Tuition reimbursement
Bonus eligibility
Gender affirmation benefits
Fertility services
Surrogacy medical coverage
Adoption benefits
Employee discount
Car allowance

Visa sponsorship

Not detected in the job text

Keywords

Human Resources
Senior Director
Ice Cream Business
Nestlé Canada
Organizational Design
Labour Relations
Collective Bargaining
Change Management
Talent Reviews
Succession Planning
Total Rewards
Payroll
HR Governance
Manufacturing
Unionized Operations
Strategic Leadership
Executive Presence
Commercial Acumen
Emotional Intelligence
Workforce Planning
Leadership Development
Grievance Management
Arbitration
Transformation
Restructuring
Integration
Wellness
CHRL
CHRE
Multi-site

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