IT Generalist

IT Generalist (On-Site)

• IT & Telecomms

• Help Desk / Support

• Ontario

• Permanent / Full Time

What we offer:

• Competitive Hourly Rates based on skills and experience.

• Profit sharing for employees after the probationary period.

• Employer paid Full extended benefits coverage (Prescription drugs, Dental, Physiotherapy, etc.)

• Referral Program bonus up to $1500.00

• Opportunities for professional development within a technical and innovative environment

Job Location: Highway 7 and Jane area. Less than 10 minutes walk from Vaughn Metropolitan Center TTC Subway station.

Hourly Pay: $31 to $34 per hour.

JOB PURPOSE
Reporting to the IT Manager, the IT Generalist is responsible and accountable for analyzing network speed and performance, and making sure any hardware & software’s upgrades are performed as required. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly.
DUTIES AND RESPONSIBILITIES

• Assisting IT Manager for the Enterprise Resource Planning (ERP) Software implementation

• Assessing a company’s information system and identifying gaps that need to be addressed

• Manage and maintain network infrastructure, including routers, switches, firewalls

• Maintain, troubleshoot, repair and administer firewalls, local area networks (LANs), wide area networks (WANs), servers and computer workstations.

• Monitor network performance (availability, utilization, throughput, goodput, and latency), test for weaknesses, provide suggestions for improvement, and organize maintenance activities.

• Maintain optimal services in accordance with company standards and expectations.

• Install, configure, test, and maintain software and hardware. Such as computers, printers, servers, operating systems etc.

• Regularly check to ensure that systems are up-to-date. Install critical updates across networked assets to limit the organizations security exposure.

• Maintain licenses and upgrade schedules.

• Develop and abide by protocols for the use of IT across departments and projects.

• Ensuring all systems run smoothly and efficiently

• Ensuring security and privacy measures are in place

• Support IT Manager in Monitoring security certificates and ensure the organization’s compliance with requirements

• Troubleshooting and providing technical support to the company staff whenever needed.

• Facilitate staff onboarding for initial setup and training

• Install, Upgrade and Maintain service availability for all computer stations

• Manage daily user’s requests and assigned activities by the manager

• Collect and analyze data to help the IT manager to identify areas for improvement within an organization's IT infrastructure

• Develop quality assurance procedures and tests for the development and improvement of new and existing systems.

• Perform preventive maintenance tasks on computer systems.

• Ensuring the integrity of data storage and backup systems

• Monitoring security tools and identifying potential security risks

• Managing the configuration of operating systems

• Anticipating potential problems and resolving them before they impact users when possible

• Tracking user behaviour to improve future versions of company software

• Other duties as assigned.

QUALIFICATIONS

• University degree in Computer Science or relevant engineering degree.

• Must have a valid passport and be able to travel to US frequently as per business needs.

• 3-5 years of hands-on experience as an IT Specialist experience, preferably in a manufacturing or industrial environment.

• Direct Experience Implementing Enterprise Resource Planning (ERP) Software in an industrial service and/or manufacturing environment

• Extensive experience with Microsoft Windows, Cisco, Fortinet, HP.

• Familiarity with Infor Visual Manufacturing and is an asset.

• High degree of analytical skill, root cause analysis, process of elimination and problem solving

• Highly organized, excellent in time management and ability to prioritize daily tasks

• Strong leadership skills with experience in managing teams and developing talent.

• Advanced negotiation skills with a proven track record of cost savings and supplier management.

• Advanced knowledge of LAN/WAN technologies (HPE switches).

• Strong knowledge of IT standards, policies and procedures.

• Advanced experience with Windows Server operating systems and Active Directory (on-prem).

• Knowledge of data security best practices.

• Proficient in troubleshooting hardware/software and system integration

• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences

• Ability to manage multiple projects and deadlines in a fast-paced environment.

• Experience in contract management and supplier agreements