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Added 4 days ago
Senior Reactor Analysis Engineer
AtkinsRéalis
Mississauga, ON
Full-time
…independently or under the instruction of a senior technical lead engineer and develop his/her career and experience in the nuclear field. The candidate shall be able to follow the…
Added 4 days ago
Senior Reactor Analysis Engineer
AtkinsRéalis
Mississauga, ON
Full-time
…independently or under the instruction of a senior technical lead engineer and develop his/her career and experience in the nuclear field. The candidate shall be able to follow the…
Added 5 days ago
Senior Engineer II - Physical Design
Microchip Technology Inc.
Burnaby, BC · Canada - Burnaby
Full-time
Microchip is currently looking for a Senior Physical Design Engineer to join our Implementation team in our Burnaby BC office. As a key member of Microchip's Implementation team, the…
Added 4 days ago
Senior Engineer II - Physical Design
Microchip Technology Inc.
Burnaby, BC
Full-time
Microchip is currently looking for a Senior Physical Design Engineer to join our Implementation team in our Burnaby BC office. As a key member of Microchip's Implementation team, the…
Added 4 days ago
Senior Highway Project Manager
LEA Associates South Asia Private Limited
ON · Ontario, Canada
Full-time
The Senior Highway Project Manager is responsible for leading the planning, design, and delivery of complex highway infrastructure projects within the Civil Division. This role provides…
Added 4 days ago
Intermediate/Senior Bridge Engineer
LEA Associates South Asia Private Limited
Markham, ON
Full-time
As an Intermediate/Senior Bridge Engineer, you will play a key role in the planning, design, evaluation, and rehabilitation of transportation structures across Ontario. Working closely with…
Added 4 days ago
Practice Lead, Structural Engineering
PRI Engineering
Surrey, BC
Full-time
…industrial and infrastructure clients, delivering structural design across steel, concrete, wood, and masonry systems, construction engineering and field review, and forensic and…
Added 5 days ago
Sr. Software Engineer - Java, API, Microservices
Motorola Solutions
Gatineau, QC · Quebec, QC · ON
Full-time
…services. The team will utilize development talent across multiple design centers using Agile scrum…
Added 7 days ago
Solution Architect
Volatus Aerospace
Vaughan, ON
Full-time
…engineering fluency across multiple domains, but not a hands-on design or development position. Reports directly to the Chief Technology…
Added 5 days ago
Practice Lead, Structural Engineering
PRI Consultants
Surrey, BC
Full-time
…industrial and infrastructure clients, delivering structural design across steel, concrete, wood, and masonry systems, construction engineering and field review, and forensic and…
Added 5 days ago
Senior / Principal Structural Engineer (Transit Structures/Facilities/Buildings)
Parsons Corporation
London, ON · Markham, ON · Oakville, ON · Toronto, ON
Full-time
Parsons is looking for an amazingly talented Senior / Principal Structural Engineer to join our team!
Added 4 days ago
Senior Structural Engineer - Global Energy Services
Rimkus
Vancouver, BC
Full-time
We are seeking a Senior Structural Engineer with extensive experience in design, construction and failure analysis. This senior-level position will conduct investigations to determine the…
Added 4 days ago
Senior Structural Engineer - Global Energy Services
Rimkus
Calgary, AB
Full-time
We are seeking a Senior Structural Engineer with extensive experience in design, construction and failure analysis. This senior-level position will conduct investigations to determine the…
Added 4 days ago
Sr Stress Engineer
Insight Global
Mirabel, QC
$113,000 to $163,000 CAD / year
Full-time
Participate in the validation of aeronautical structures for both commercial
Added 4 days ago
Senior Project Manager - Mechanical Engineer
Pretium
Burlington, ON
Full-time
…helping clients protect, restore, and enhance their buildings, structures, and mechanical and electrical infrastructure. We provide innovative, practical solutions to a diverse range of…
Added 4 days ago
Intermediate / Senior Project Engineer (Hydro)
Tetra Tech
Calgary, AB
Full-time
This is a technical leadership role, not a traditional project management position. The Project Engineer will be responsible for coordinating multidisciplinary engineering activities and…
Added 4 days ago
Senior Structural Engineer - Global Energy Services
Rimkus
Vancouver, BC
Full-time
We are seeking a Senior Structural Engineer with extensive experience in design, construction and failure analysis. This senior-level position will conduct investigations to determine the…
Added 4 days ago
Senior Structural Engineer - Global Energy Services
Rimkus
Calgary, AB
Full-time
We are seeking a Senior Structural Engineer with extensive experience in design, construction and failure analysis. This senior-level position will conduct investigations to determine the…
Added 4 days ago
Senior Civil Engineer (Hydro)
Tetra Tech
Calgary, AB
Full-time
Tetra Tech is adding a Senior Hydrotechnical Engineer to our Power team based in Calgary, Alberta.
Added 5 days ago
Intermediate Structural Engineer (Transit Structures/ Buildings/ Facilities)
Parsons Corporation
London, ON · Markham, ON · Oakville, ON · Toronto, ON
Full-time
Parsons is looking for an amazingly talented Intermediate Structural Engineer to join our team! In this role you will get to design new and existing Transit projects that will include…
Added 5 days ago
AI Engineer Intern (Winter 2027)
Ciena
Ottawa, ON
Full-time
Understanding of software engineering fundamentals, including data structures, modular design, debugging, and testing.
Added 5 days ago
Intermediate/Senior Bridge Engineer
LEA Consulting
Markham, ON
Full-time
As an Intermediate/Senior Bridge Engineer, you will play a key role in the planning, design, evaluation, and rehabilitation of transportation structures across Ontario. Working closely with…
Added 5 days ago
Senior Highway Project Manager
LEA Consulting
Markham, ON
Full-time
The Senior Highway Project Manager is responsible for leading the planning, design, and delivery of complex highway infrastructure projects within the Civil Division. This role provides…
Added 5 days ago
Senior Project Manager - Mechanical Engineer
Pretium Engineering
Burlington, ON
Full-time
…helping clients protect, restore, and enhance their buildings, structures, and mechanical and electrical infrastructure. We provide innovative, practical solutions to a diverse range of…
Added 4 days ago
Senior Software Engineer, Customer Engineering
NetBrain
Toronto, ON
We are seeking a Senior Software Engineer who thrives at the intersection of customer support and software development. In this role, you will own complex, high-impact technical issues…

NetBrain

Senior Software Engineer, Customer Engineering

Toronto, ON, Canada

Experience: 5+ years of hands-on experience developing and supporting enterprise-scale applications
Posting language: English
Posted: Sep 16, 2026

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Original job description

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

What We Need

We are seeking a Senior Software Engineer who thrives at the intersection of customer support and software development. In this role, you will own complex, high-impact technical issues end-to-end - driving root cause analysis, collaborating cross-functionally, and contributing directly to product improvements and code. This is a highly visible position for someone who enjoys solving real-world problems while shaping the evolution of a modern SaaS platform.

What You'll Do

Own the end-to-end resolution of complex, high-impact customer issues, including deep technical investigation, root cause analysis, and validation of fixes
Act as a key liaison between customers, support, engineering, and product teams to drive timely resolution and ensure alignment across stakeholders
Translate customer issues and recurring patterns into actionable insights, including well-defined feature requests and product improvement recommendations
Partner with product management and engineering to influence roadmap priorities, improve product stability, and enhance overall customer experience
Design, develop, and maintain scalable, web-based SaaS applications, contributing across the full stack - from system architecture and data design to implementation, testing, and performance optimization
Collaborate cross-functionally to ensure solutions meet standards for scalability, reliability, and usability in a multi-tenant SaaS environment
Research, evaluate, and apply new and emerging technologies to continuously improve product capabilities and engineering efficiency
Serve as a subject matter expert for internal teams and customers, providing deep technical guidance and mentorship
Participate in an on-call rotation

What You Bring

Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
5+ years of hands-on experience developing and supporting enterprise-scale applications
Strong computer science fundamentals, including data structures, algorithms, multithreading, and system-level concepts (memory, storage, file systems)
Solid experience with object-oriented design and modern architectural patterns (e.g., Domain-Driven Design)
Deep expertise in the .NET ecosystem, including C#, ASP.NET Core, and modern backend architecture
Experience building and operating multi-tenant SaaS platforms, with strong proficiency in EF Core, PostgreSQL, and query optimization
Hands-on experience with AWS services (e.g., RDS, Lambda, SQS/SNS, CloudWatch) in production environments
Proven ability to troubleshoot complex production issues, perform root cause analysis, and optimize system performance
Experience leveraging AI-assisted development tools (e.g., GitHub Copilot) to improve engineering efficiency
Strong communication skills, with the ability to clearly explain technical issues to both technical and non-technical audiences
Self-motivated and able to operate independently while collaborating across teams

What We Offer

Our comprehensive compensation package is vital in how we recognize the impact that our people make in helping us achieve our goals.

For this role, the estimated base salary range is between CAD $130,000 - CAD $148,000 plus potential bonus. The actual salary may vary based on a range of factors, including market and individual qualifications objectively assessed during the interview process.

Please note that the range provided is a guideline, and may be modified. People Experience offers a comprehensive benefits package in addition to cash compensation that includes, but is not limited to, RRSP and medical/dental coverage. Speak with your Recruiter for more details on our Total Rewards philosophy.

NetBrain invites all interested and qualified candidates to apply for employment opportunities.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: [email protected] and we will be happy to assist you.

In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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More about this job

Responsibilities

You will own the end-to-end resolution of complex technical issues while collaborating with cross-functional teams to drive product improvements. Additionally, you will design and maintain scalable SaaS applications while serving as a subject matter expert for internal and external stakeholders.

Requirements

Candidates must have at least 5 years of experience in enterprise-scale application development and deep expertise in the .NET ecosystem. A bachelor's degree in Computer Science or Engineering is required, along with strong proficiency in cloud services and system-level concepts.

Skills

C#
ASP.NET Core
SaaS
EF Core
PostgreSQL
AWS
Troubleshooting
Root cause analysis
Multithreading
Domain-driven design
System architecture
Data structures
Algorithms
CloudWatch
Lambda
Software development

Benefits

Medical coverage
Dental coverage
RRSP

Visa sponsorship

Not detected in the job text

Keywords

Software Engineer
SaaS
No-code
Network automation
C#
ASP.NET Core
EF Core
PostgreSQL
AWS
Lambda
SQS
SNS
CloudWatch
Domain-driven design
Multithreading
Troubleshooting
Root cause analysis
GitHub Copilot
Hybrid multi-cloud
Enterprise-scale
System architecture
Data structures
Algorithms
Performance optimization
Customer engineering
Technical support
Product roadmap
Multi-tenant
API
Backend architecture

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