Find work in Canada.

613,723 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 13 mins ago
S
Underwriter I (PL Mono)
SGI
Regina, SK
- Full-time
Added 13 mins ago
Finance Manager, Investments
Westerkirk
Victoria, BC
Chartered Professional Accountant (CPA) designation.
Added 13 mins ago
P
Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
Analyze and assess clients’ business processes and systems – including GenAI – (i.e., security, computer operations, change management and SDLC) to help management understand and address…
Added 13 mins ago
P
Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs,…
Added 13 mins ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Brooks, AB
…your team members. You're responsible for all our daily office operations. Inspire, guide, and support your team to achieve the goals of our clients, company, and team members, while…
Added 13 mins ago
Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Leduc, AB
Support branch success by collaborating with team members, mentoring peers, and assisting with training, reporting, and day-to-day operations as needed
Added 13 mins ago
D
Project Accountant
Durwest
Victoria, BC
- Full-time
As a key member of Durwest’s Finance and Accounting Team, the Project Accountant plays a hands-on role in bringing our construction projects to life behind the scenes. This role is at the…
Added 13 mins ago
R
Client Advisor
RBC
Prince Albert, SK
- Part-time
Added 13 mins ago
R
Full Stack Engineer
RBC
Vancouver, BC
- Full-time
Added 13 mins ago
A
Banking Partnerships & Quality Director
ADP
Toronto, ON · Etobicoke, Ontario
- Full-time
The Director, Bank Partnerships, Analytics and Quality is an individual and senior leadership role within Payments Operations responsible for strengthening and managing strategic…
Added 13 mins ago
MS
Senior Analyst, Real Estate Investments
Make Space
New Westminster, BC
- Full-time
Make Space (www.makespace.ca) is a Canadian-owned storage company with operations across six provinces, from British Columbia to Quebec. We are focused on expanding our national footprint…
Added 13 mins ago
DI
Representative, Auto Claims
Definity Insurance Company
Mississauga, ON
- Full-time
Added 13 mins ago
SF
Loss Prevention Analyst
Soul Foods Group
BC · British Columbia, Canada
- $68,000 to $75,000 CAD / year
- Full-time
…a strong financial control environment across all Canadian operations. Through data analysis, investigations, auditing, and security oversight, this role helps prevent, detect, and resolve…
Added 13 mins ago
AC
Investment Advisor / Portfolio Manager
Acumen Capital Partners
Calgary, AB
- Full-time
we place our clients' interests at the forefront of our operations.
Added 13 mins ago
RH
Controller
Robert Half
Vancouver, BC · Greater Vancouver, BC
- Full-time
…for a finance professional who wants ownership over financial operations and the chance to lead a new ERP/project accounting system implementation from the ground up. Company name will be…
Added 13 mins ago
RH
Controller
Robert Half
Vancouver, BC
- Full-time
…dynamic, entrepreneurial environment and enjoys partnering with operations and senior leadership to support business…
Added 14 mins ago
KR
Senior Treasury Analyst
KIT Recruitment
Mississauga, ON
- $90,000 to $110,000 CAD / year
- Full-time
Reporting to the Head of Treasury, this is a hands-on role responsible for supporting and executing treasury operations across cash and liquidity management, foreign exchange (FX), working…
Added 14 mins ago
MG
Accounts Payable Supervisor / Superviseur des comptes fournisseurs
Maples Group
Montreal, QC
- Contract
…Montreal’s Top Employers, the Maples Group established our operations in the central downtown area in 2009. Our Montreal office exemplifies our culturally rich and entrepreneurial…
Added 14 mins ago
GD
Director, Operations and Strategic Initiatives
Gestion de risques VSR Canada Inc.
Montreal, QC
- $130,000 to $140,000 CAD / year
- Full-time
Our operations span multiple jurisdictions, with teams responsible for customer due diligence, financial crime investigations, transaction monitoring, sanctions screening, and other…
Added 14 mins ago
BI
Procurement Manager
BASS INSTALLATION
Mississauga, ON
- Contract
Gather and assess feedback on departmental operations, and identify areas requiring improvement
Added 28 mins ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Added 28 mins ago
T
Account Manager II, Commercial Mortgage Group
TD
Toronto, ON
- Full-time
A combination of Commercial Banking, credit risk management, operations and portfolio management skills would be considered assets.
Added 28 mins ago
T
Personal Banking Associate - Centre Champlain, Montréal (Part-Time 18 hours /week)
TD
Montreal, QC
- Part-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 28 mins ago
T
Montreal Centre In‑Person Recruitment Event (Novembre 18, 2026)
TD
Montreal, QC
- Part-time
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
Added 28 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
…Owners, Engineering, Quality Engineering, Solution Architecture, Operations, and partner/vendor teams to deliver complex initiatives across the Loyalty ecosystem. This aligns with the pod's…

Netcrawler Inc

Billing and Operations Analyst

Ajax, ON, Canada

Compensation: $60,000 per year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Compensation: $60,000 per year
Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

About the role

Netcrawler is an independent Ontario internet service provider with a no-contract, no-hidden-fees model. We lease last-mile access from Rogers (including the former Shaw network), Bell and Cogeco, and run everything behind it ourselves: our own core network, routers, switches, IP transit and peering, all operating from our own data centre footprint. We are based in the eastern GTA, with fulfillment in Ajax and a distributed support team.

The Billing and Operations Analyst owns two functions that protect our margin and our reputation. Billing means winning customer disputes and making sure every dollar we pay carriers and vendors is correct. Operations means keeping the business running ahead of demand: reporting, forecasting, inventory, vendor relationships and the groundwork for our own fibre. This is a hands-on role. You will do the filings, the reconciliations and the phone calls yourself, and report directly to the CEO. When priorities compete, billing comes first.

What you will do: BILLING

Customer disputes

Prepare and file responses to CCTS (Commission for Complaints for Telecom-television Services) complaints, meet every CCTS deadline, and track each file through to resolution
Prepare and submit credit card chargeback responses through our payment processor portal, using billing records, service logs and customer communications as evidence
Respond to Equifax credit reporting disputes, verifying account and collections records and correcting any errors within the required timelines
Spot patterns in disputes and recommend fixes to billing, sales or support processes so the same complaint does not repeat

Carrier and vendor billing

Reconcile monthly Rogers (including former Shaw), Bell, Cogeco and Eastlink wholesale invoices line by line against our subscriber, order and cancellation records
Find overbilling, duplicate charges, billing for cancelled services and backbilled charges, then file and follow up on billing disputes with each carrier
Check vendor invoices against what was ordered and schedule payments for CEO approval
Keep a running log of disputed amounts, credits recovered and open items

Payments and controls

Review Netcrawler's customer billing against our cancellation lists, so cancelled customers stop being billed and every active customer is billed correctly
Review monthly payment processor statements for fee increases and errors
Spot-check credits and refunds given by support against approved limits
Screen higher-risk new orders before equipment ships, to prevent fraud and chargebacks
Run a yearly audit of software and vendor subscriptions, cutting unused seats and duplicate tools

What you will do: OPERATIONS

Reporting and forecasting

Build pivot tables and reports in Excel or Google Sheets from billing, ticket and subscriber data
Project subscriber growth, churn and revenue monthly, and turn those projections into equipment, staffing and carrier capacity needs
Produce a monthly operations report: disputes won and lost, carrier credits recovered, inventory position, growth versus projection and open vendor issues

Inventory

Track router and equipment stock at our Ajax fulfillment operation against new orders and replacements, and reorder before stock runs short

Vendor relationships

Act as Netcrawler's day-to-day point of contact with carriers and vendors (Rogers, Bell, Cogeco, Eastlink, equipment and shipping suppliers, software providers)
Escalate service and billing issues, chase follow-ups and keep records of every commitment a vendor makes

Fibre deployment

Call property managers and condo boards about bulk internet agreements, current providers and contract end dates
Maintain a building pipeline: contacts, unit counts, existing provider, contract expiry and interest level
Prepare first-pass feasibility summaries for candidate buildings (unit count, likely take rate, access constraints, rough cost inputs) for the CEO to decide on
Coordinate with engineering firms and contractors when a project moves to detailed design
This is phone outreach and desk research; no field or construction work

What you bring

Required

Bachelor's degree
3+ years in telecom operations, billing, revenue assurance or a similar detail-heavy operations role
Strong Excel or Google Sheets skills: pivot tables, lookups, filters and reconciling two data sets against each other
Clear, persuasive business writing; you can turn a messy account history into a tight, evidence-backed response
Comfortable on the phone with carriers, vendors and property managers, including cold calls
Organized enough to run dozens of open files with hard deadlines without dropping any
Able to handle confidential customer and financial information with discretion
Able to work in person at our Ajax office
Legally entitled to work in Canada

Nice to have

Experience responding to CCTS complaints, credit bureau disputes or chargebacks for a subscription business
Familiarity with wholesale telecom invoices (Rogers, Shaw, Bell, Cogeco, Eastlink) or TPIA operations
Experience with inventory planning or demand forecasting
Exposure to fibre, MDU (multi-dwelling unit) or bulk internet projects
Experience with Zoho (Billing, Desk, CRM) or similar tools

Employment terms

Type: Full-time, permanent employee
Probation: 3 months
Reports to: CEO
Location: In person at our Ajax, ON office
Hours: Monday to Friday, business hours; occasional calls outside them for carrier escalations
Compensation: $60,000 per year
Benefits: free parking at our Ajax office; free Netcrawler home internet; $1,000 annual health spending account (after probation)
Paid time off: vacation and public holidays as provided under Ontario's Employment Standards Act, 2000

How to apply

Apply through LinkedIn with your resume. In your application, include a short note (a few sentences) on the most costly billing or dispute error you have caught and how you found it. Shortlisted candidates will complete a short practical exercise: reconciling a sample carrier invoice and drafting a response to a mock customer complaint. You will also be asked to put together a 30, 60 and 90 day plan for how you would take ownership of this role.

Netcrawler uses artificial intelligence (AI) to help screen, assess and select applicants for this position. All final hiring decisions are made by our team.

Netcrawler welcomes applications from all qualified candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Apply About employer

More about this job

Responsibilities

Manage customer billing disputes, carrier and vendor invoice reconciliations, payment controls, and fraud prevention, prioritizing billing responsibilities. Produce operational reports and forecasts, manage inventory and vendor relationships, and support early-stage fibre deployment research and coordination.

Requirements

Requires a bachelor's degree, at least three years of experience in telecom operations, billing, revenue assurance, or a similar detail-focused role, and strong Excel or Google Sheets skills. Candidates must have persuasive business writing and phone communication skills, be highly organized and discreet with confidential information, and be legally entitled to work in Canada and able to work in person in Ajax.

Skills

Telecom Billing Reconciliation
Customer Dispute Resolution
CCTS Complaint Responses
Chargeback Responses
Credit Reporting Disputes
Excel
Google Sheets
Pivot Tables
Financial Analysis
Revenue Assurance
Forecasting
Inventory Planning
Vendor Management
Business Writing
Fraud Prevention
Telecommunications Operations

Benefits

Free Parking
Free Home Internet
Annual Health Spending Account
Vacation
Public Holidays

Visa sponsorship

Not detected in the job text

Keywords

Telecommunications
Billing Reconciliation
Revenue Assurance
CCTS
Chargebacks
Equifax
Rogers
Bell
Cogeco
Eastlink
TPIA
Excel
Google Sheets
Pivot Tables
Zoho
Billing
Zoho Desk
Zoho CRM
Forecasting
Inventory Planning
Vendor Management
Fraud Prevention
Customer Disputes
Carrier Invoices
Fibre Deployment
MDU
Bulk Internet
Subscriber Growth
Churn Analysis
Payment Processing

Report this job