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Added 28 mins ago
EM
Sales Coordinator
Evertz Microsystems Limited
Burlington, ON
- Full-time
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request…
Added 43 mins ago
NC
Air Traffic Control (ATC) Careers - Toronto Flight Information Region (Ontario) (YYZ FIR)
NAV CANADA
Toronto, ON
- Full-time
Air Traffic Controller - Area Controller qualified salary $143,513 to $207,450
Added 2 hours ago
SS
MANAGER OF EXTERNAL BUSINESS SERVICES
School Services of California Inc.
NB · Chiasson Office, NB
- Internship
…information to California Department of Education and State Controller’s Office as required of the County…
Added 5 hours ago
FM
Controller
Forvis Mazars US Executive Search Practice
Ottawa, ON
- Full-time
We’ve partnered with a well-respected international construction and industrial services company to identify a Canadian Controller who is ready to make a significant impact.
Added 5 hours ago
A
Cost Controller
AtkinsRéalis
Mississauga, ON
- Full-time
Added 6 hours ago
FM
Controller - Canadian Division
Forvis Mazars US Executive Search Practice
Ottawa, ON
- Full-time
We're partnering with a highly respected international construction and industrial services organization to identify a Canadian Controller who is ready to make a significant impact.
Added 7 hours ago
AF
General Accountant
Anova Fertility & Reproductive Health
Toronto, ON · North York, ON
- Full-time
Working closely with the CFO and Finance Controller, the General Accountant supports management decision-making through reliable financial statements, variance analysis, and forecasting…
Added 8 hours ago
AT
Dock Controller
Armour Transportation Systems
Dartmouth, NS
- Full-time
Added 8 hours ago
Accounting Manager
Adventurer Manufacturing
BC · Abbotsford, British Columbia
Added 9 hours ago
BG
Junior Project Operations Manager
BV GLAZING
Niagara Falls, ON
- $50,000 to $80,000 CAD / year
- Full-time
Timely providing of requested cost info including a forecast of the expected cost to the Project Controller regarding materials, production, and logistics.
Added 9 hours ago
WG
Controller
WGI Group
Winnipeg, MB
- Full-time
Armtec is looking for an experienced Controller to join our Finance team and take a key leadership role in our accounting operations.
Added 10 hours ago
EG
Mine Geologist - RC Drilling
Equinox Gold Corp.
Geraldton, ON
- Full-time
Excellent working knowledge of Seequent Leapfrog Geo, Seequent MX Deposit, QGIS, Deswik, Datamine (Ore Controller and Studio RM), and Orica OREPro 3D.
Added 10 hours ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements,…
Added 14 hours ago
WG
Accounts Receivables Representative (Concord, ON)
Wolseley Group
Concord, ON
- Full-time
Analyze customer payment trends and provide recommendations to the Controller to improve collection performance and cash flow.
Added 17 hours ago
ME
Electrical Engineer
Medatech Engineering Services Ltd.
Collingwood, ON
- Full-time
…electrical/electronic system design o Utilize multimeters/ oscilloscopes, Controller Area Network (CAN) tools for design, assembly, and…
Added 17 hours ago
CS
Accountant, Arena
Canucks Sports & Entertainment (CSE)
Vancouver, BC
- Full-time
Reporting to the Controller, the Accountant (Arena) is responsible in assisting with the preparation of monthly financial statements, monitoring the annual budget, assisting with…
Added 17 hours ago
S
Controller
Shred-tech
Cambridge, ON
- Full-time
A hands-on position to oversee a finance department of a multi-national company with several subsidiaries. The Controller will maintain a robust system of internal controls, manage and…
Added 19 hours ago
A
Accounting controller
ACQBUILT
AB · Edmonton, AB
- Full-time
Added 20 hours ago
HH
Senior Financial Analyst, Financial Services & Special Projects
Halton Healthcare
Oakville, ON
- Full-time
…support across all Financial Services functions. Reporting to the Controller, Financial Services, the role is responsible for leading regulatory reporting activities, supporting financial…
Added 21 hours ago
DC
Project Controller
Dasro Consulting Inc.
Calgary, AB
- Contract
Dasro is looking for a Project Controller for one of its clients in Calgary, AB.
Added 21 hours ago
EM
Product Specialist, evertz.io
Evertz Microsystems Limited
Burlington, ON
- Full-time
Added 21 hours ago
EM
AV Service Engineer - Control Systems & Device Integration
Evertz Microsystems Limited
Burlington, ON
- Full-time
Added 22 hours ago
M
Contrôleur(e) financier(ère)
Mirego
Quebec, QC
- Full-time
As a Financial Controller, you ensure the rigor, reliability and continuous improvement of the financial information used for decision-making. You act as a business partner to the teams,…
Added 22 hours ago
EC
Gréeur (Rigger)- temps partiel
Encore Canada
Montreal, QC
- Part-time
Ensure the power phasing of motor controller is appropriate to prevent limit switches from being defeated.
Added 22 hours ago
TM
Accounts Receivable Coordinator
Trudell Medical International
London, ON
- Full-time
Complete monthly reviews of the detailed sub-ledger are completed with applicable staff, e.g., Controller, Sales staff, etc.

Netdigix Systems Inc

IT Technical Specialist

Burnaby, BC, V5C 6N3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 3, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.

Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.

Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.

Microsoft 365 and Exchange administration.

VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.

Enterprise workstation deployment, configuration, and troubleshooting.

Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.

Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.

Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.

Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.

Microsoft certifications, CCNA, or comparable certifications are an asset.

Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.

ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.

Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.

Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.

Level 1 technicians receive practical support and clients feel informed and well supported.

Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

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More about this job

Responsibilities

The IT Technical Specialist will own and resolve Level 2 service requests, including infrastructure tasks like server migrations and firewall configuration. They will also provide technical guidance to Level 1 technicians and maintain accurate documentation for all client environments.

Requirements

Candidates must have 3–5 years of technical support or systems administration experience, specifically within an MSP environment. A valid driver's licence and reliable vehicle are required for onsite client visits, along with proficiency in Windows Server, networking, and virtualization technologies.

Skills

Windows Server
Microsoft 365
Active Directory
Virtualization
Networking
Firewalls
VPN
Endpoint protection
Hyper-V
VMware
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
RMM
PSA
Technical support

Visa sponsorship

Not detected in the job text

Keywords

IT Managed Services
Cloud Hosting
IT Project Consulting
MSP
Windows Server 2016-2022
Active Directory
Group Policy
Exchange
VMware
Hyper-V
VLANs
DNS
DHCP
SentinelOne
Bitdefender
FortiClient EMS
N-able N-central
ConnectWise Manage
CompTIA Network+
CCNA
ITIL

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