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Added 4 hours ago
IC
Commercial Service and Installation Technician
Intek Communications Inc.
Toronto, ON
- Full-time
Intek Communications Inc is looking to fill the position of Commercial Service and Installation Technician, under the direction of the Regional Manager. The Commercial Service and…
Added 4 hours ago
AI
Service Advisor - Grande Prairie Chrysler Dodge Jeep Ram
AutoCanada Inc.
Grande Prairie, AB
- $30 to $50 CAD / hour
- Full-time
Connecting customers to the right auto technician
Added 5 hours ago
NS
Powerline Technician
Nova Scotia Power
Halifax, NS
- Full-time
You must possess an Inter-provincial Red Seal Powerline Technician Certificate and be proficient in Powerline Technician skills.
Added 5 hours ago
NS
Powerline Technician (Shift)
Nova Scotia Power
Halifax, NS
- Full-time
You must possess an Inter-provincial Red Seal Powerline Technician Certificate
Added 5 hours ago
RM
Data Center Technician - Canada - Toronto - On-site
Reboot Monkey
Toronto, ON
- $31 to $43 CAD / hour
- Other
We are seeking an experienced Data Center Technician for freelance/contract work in Toronto, Canada. This is an on-site position supporting mission-critical infrastructure at premier data…
Added 16 hours ago
EI
Diagnostic Technician
EBlock Inc.
Cambridge, ON · Guelph, ON · Hamilton, ON · Milton, ON · Puslinch, ON
- $36 to $42 CAD / hour
- Full-time
Diagnostic Technician - $2,000.00 signing bonus!
Added 17 hours ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed…
Added 19 hours ago
A
HVAC Technician – Level 2
AirRevive
Hamilton, ON
- Full-time
As an HVAC Technician Level 2, you will focus on refurbishing fan coil units and conducting system surveys and demos. Your tasks will include measuring components like coils, pans, and pipe…
Added 21 hours ago
R
Senior Analyst, QC Compliance
Resilience
Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
Mentor and coach Analyst II, Analyst, and Technician team members on quality systems, investigation practices, and GMP documentation requirements.
Added 1 day ago
WT
Web Developer (Django Specialist)
Webhorse Technologies
Inuvik, NT
- Full-time
…testing, and maintaining web applications using Django, a high-level Python web framework. You will work closely with our clients to understand their requirements and translate them into…
Added 1 day ago
B
IT Onsite Support Technician
Bertelsmann-Jobs
Vancouver, BC · Mississauga, Ontario
- $55,000 to $65,000 CAD / year
- Full-time
The IT Onsite Support Technician serves as the primary onsite point of contact for technical support, ensuring efficient resolution of IT issues and maintaining end-user productivity. This…
Added 1 day ago
AH
Licensed Practical Nurse Operating Room Technician-DTC Surgical Suite
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
As a member of a multi-disciplinary team, the experienced peri-operative Operating Room Technician (ORT) will be responsible for providing peri-operative patient care in accordance with…
Added 1 day ago
A
Coordonnateur(trice) des ventes et de projets / Sales and Project Coordinator/Estimator
Allegion
Longueuil, QC
- Full-time
College-level technical training (for example, industrial design, architectural technician or other related training)
Added 1 day ago
NP
Maintenance Technician
Naturally Pacific Resort
Campbell River, BC
- Full-time
As a key member of our team the Maintenance Technician is responsible for performing a variety of repair and maintenance tasks to ensure our facilities are in optimal condition. Key…
Added 1 day ago
AI
Service Advisor - Crowfoot Hyundai
AutoCanada Inc.
Calgary, AB
- $70,000 to $100,000 CAD / year
- Full-time
Connecting customers to the right auto technician
Added 1 day ago
NS
Powerline Technician (Shift)
Nova Scotia Power
Halifax, NS
- Full-time
You must possess an Inter-provincial Red Seal Powerline Technician Certificate
Added 1 day ago
NS
Powerline Technician
Nova Scotia Power
Halifax, NS
- Full-time
You must possess an Inter-provincial Red Seal Powerline Technician Certificate and be proficient in Powerline Technician skills.
Added 1 day ago
AC
Technician, Installation 3
AVI-SPL Canada
Markham, ON
- Full-time
The Installation Technician 3 will perform installation tasks for AVI-SPL contracted projects including but not limited to: cable pulls, cable terminations, system equipment and components,…
Added 1 day ago
D-
Technicien Informatique
DELAN - IT Talent Solutions
Joliette, QC
- Full-time
The IT Technician will be responsible for providing first-level IT support and technical assistance to employees within an evolving Windows and Microsoft 365 environment.
Added 1 day ago
TE
Pipeline Technician
TC Energy
Barrie, ON · Woodbridge, ON · Maple Compressor Station
- Full-time
Our Northern Ontario Mainline / TQM Operations group is seeking an experienced Pipeline Technician to join our team, based in Woodbridge, ON. Pipeline Technicians operate, maintain, test,…
Added 1 day ago
TE
Pipeline Technician
TC Energy
Woodbridge, ON
- Full-time
Our Northern Ontario Mainline / TQM Operations group is seeking an experienced Pipeline Technician to join our team, based in Woodbridge, ON. Pipeline Technicians operate, maintain, test,…
Added 1 day ago
TE
Pipeline Technician
TC Energy
Barrie, ON · Greater Barrie Metropolitan Area
- Full-time
Our Northern Ontario Mainline / TQM Operations group is seeking an experienced Pipeline Technician to join our team, based in Woodbridge, ON. Pipeline Technicians operate, maintain, test,…
Added 1 day ago
Fire and Alarm Technician
Siemens
Saguenay, QC
As a Fire and Alarm Technician, you will work at our clientele.
Added 1 day ago
R
Substation High Voltage Electrical Technician
REXEL
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
We are currently seeking a Substation High Voltage Electrical Technician to join our team at our Toronto location, near Toronto Pearson International Airport, working in our growing…
Added 1 day ago
Technical Project Manager – Building Automation Systems (BAS) - Calgary, AB
Siemens
Calgary, AB
Previous experience as a Field Technician in the Building Automation domain.

Netdigix Systems Inc

IT Technical Specialist

Burnaby, BC, V5C 6N3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 3, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.

Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.

Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.

Microsoft 365 and Exchange administration.

VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.

Enterprise workstation deployment, configuration, and troubleshooting.

Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.

Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.

Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.

Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.

Microsoft certifications, CCNA, or comparable certifications are an asset.

Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.

ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.

Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.

Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.

Level 1 technicians receive practical support and clients feel informed and well supported.

Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

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More about this job

Responsibilities

The IT Technical Specialist will own and resolve Level 2 service requests, including infrastructure tasks like server migrations and firewall configuration. They will also provide technical guidance to Level 1 technicians and maintain accurate documentation for all client environments.

Requirements

Candidates must have 3–5 years of technical support or systems administration experience, specifically within an MSP environment. A valid driver's licence and reliable vehicle are required for onsite client visits, along with proficiency in Windows Server, networking, and virtualization technologies.

Skills

Windows Server
Microsoft 365
Active Directory
Virtualization
Networking
Firewalls
VPN
Endpoint protection
Hyper-V
VMware
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
RMM
PSA
Technical support

Visa sponsorship

Not detected in the job text

Keywords

IT Managed Services
Cloud Hosting
IT Project Consulting
MSP
Windows Server 2016-2022
Active Directory
Group Policy
Exchange
VMware
Hyper-V
VLANs
DNS
DHCP
SentinelOne
Bitdefender
FortiClient EMS
N-able N-central
ConnectWise Manage
CompTIA Network+
CCNA
ITIL

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