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Added 13 mins ago
J
Account Development Representative II
Jobgether
Canada
- Full-time
…transportation, construction, agriculture, manufacturing, and field services to understand their challenges and introduce solutions that improve operational…
Added 13 mins ago
UO
Senior Web Developer
University of Ottawa
Ottawa, ON · Tabaret Hall
- Full-time
Strategic management: Participates as a member of strategic teams that support the University’s mission through its Web presence. Leads the execution of technology strategies for the Web by…
Added 28 mins ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Ensure significant equipment failures and recurring performance issues are investigated with support from Technical Services and that corrective actions are identified and completed when…
Added 28 mins ago
Technical Officer, GMP USP Production
National Research Council Canada
Montreal, QC
We are looking for a Technical Officer, Upstream Production (USP), to support the Production team at the Clinical Trial Material Facility. The Technical Officer would be someone who shares…
Added 44 mins ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Ensure significant equipment failures and recurring performance issues are investigated with support from Technical Services and that corrective actions are identified and completed when…
Added 44 mins ago
A
Specialist, Technical Training and Support
Apotex
Toronto, ON · North York, ON
- $73,008 to $121,680 CAD / year
The Specialist, Technical Training and Support role is a senior technical position within the Global Microbiology team functioning as an expert resource in microbiology across the…
Added 58 mins ago
B
Technical Expert, Engineering - Aircraft Systems Architecture, Flight Deck, Primary Avionics Systems
Bombardier
Montreal, QC
- Full-time
Lead aircraft-level trade studies and provide technical leadership on design decisions affecting product configuration, safety, performance, certification, and innovation.
Added 58 mins ago
BG
Administrateur · trice du service| Service Writer
Brandt Group of Companies
Laval, QC
- Full-time
Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience.
Added 58 mins ago
AM
Care Planner and Relationship Coordinator
Angels My Way Home Care
Oakville, ON
- Full-time
…Plans, oversee PSW hiring and training, manage scheduling, and support strong client and employee relations to ensure consistent, high-quality care. This role is a perfect transition for a…
Added 1 hour ago
T
Senior Technical Writer, ILS Support
Thales
Mill Bay, BC · Victoria, BC · Halifax, NS · Ottawa, ON
- Full-time
In this position, you will also collaborate with LCMMs, engineers, and procurement teams to update, verify, and control technical data packages in support of naval platforms.
Added 1 hour ago
DC
Senior Environmental Consultant
Dillon Consulting Limited
Ottawa, ON
- Full-time
Lead the scoping, development, and execution of environmental planning studies and managing, environmental programs including research, field work, and technical report writing.
Added 1 hour ago
RB
Lead Full Stack Engineer
Royal Bank of Canada
Toronto, ON
- Full-time
Manage technical debt and drive continuous improvement in code quality.
Added 1 hour ago
PB
Construction Manager
PCH Builders
Calgary, AB
- Full-time
Coordinate the Site Supervisor and Project Coordinator so technical information, resources, documentation, and field activities remain aligned.
Added 2 hours ago
Q
FY27 Intern - Deep Learning Research Internship - Canada (4 Months)
Qualcomm
Markham, ON
- Full-time
…continuous learning. Our programs provide real-world experience, technical skills, and professional development opportunities, empowering you to make a meaningful impact and achieve your…
Added 2 hours ago
SN
Bookkeeper (Temporary Contract)
Sahah Naturals
Montreal, QC
- Full-time
…Canada, the US and the UK. We’re looking for a Bookkeeper to support our finance…
Added 2 hours ago
L
Senior Learning Designer (Canada)
lululemon
Vancouver, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 3 hours ago
A
Quality Assurance Automation Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
…Salesforce and integrations into the platform. This role will support our software delivery engine and help increase code quality and speed to market by focusing on QA…
Added 3 hours ago
A
Quality Assurance Lead
ATB
Calgary, AB · Edmonton, AB
- Full-time
…Salesforce and integrations into the platform. This role will support our software delivery engine and help increase code quality and speed to…
Added 3 hours ago
W
Senior Project Manager
Worley
Edmonton, AB
- Full-time
…Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 3 hours ago
W
Technical Consultant I, Water Engineer
Worley
Vancouver, BC
- Full-time
The Technical Consultant I, Water Engineer, supports the delivery of high-quality water and wastewater treatment consulting services for industrial clients. Working as part of…
Added 3 hours ago
W
Associate Technical Consultant
Worley
Calgary, AB · Edmonton, AB · Markham, ON · Oakville, ON · Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
Support proposals and bids by preparing technical writeups, execution strategies, engineering estimates and risk assessments.
Added 3 hours ago
W
Quality Control Inspector I
Worley
Edmonton, AB
- Full-time
…employees enjoy exciting careers in fabrication, modularization, field installation, and professional support services for some of world's most challenging heavy-oil facilities, gas plants,…
Added 3 hours ago
F
Project Manager II
Fluor
Vancouver, BC
- Full-time
…contract and any relevant subcontracts in order to provide full support to the project management…
Added 3 hours ago
M
AI Business Solutions
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Winnipeg, MB
- Full-time
We are seeking an experienced Copilot Cloud Solution Architect to serve as a trusted advisor and technical leader for Microsoft's strategic Retail & Consumer Goods customers.
Added 3 hours ago
V
Project & Shutdown Management Lead
Vale
Canada
- Full-time
…design, procurement, project controls, systems, construction support, and management services for individual…

Netdigix Systems Inc

IT Technical Specialist

Burnaby, BC, V5C 6N3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.

Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.
Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.

Microsoft 365 and Exchange administration.

VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.

Enterprise workstation deployment, configuration, and troubleshooting.

Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.

Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.

Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.

Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.

Microsoft certifications, CCNA, or comparable certifications are an asset.

Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.

ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.

Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.

Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.

Level 1 technicians receive practical support and clients feel informed and well supported.

Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

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More about this job

Responsibilities

The IT Technical Specialist will own and resolve Level 2 service requests while providing technical guidance to Level 1 technicians. They are responsible for maintaining accurate documentation and performing routine infrastructure tasks such as server migrations and firewall configurations.

Requirements

Candidates must have 3–5 years of experience in technical support or systems administration with a strong background in MSP environments. A valid driver's license and reliable vehicle are required for onsite client visits, along with proficiency in Windows Server, networking, and virtualization.

Skills

Windows Server
Microsoft 365
Active Directory
Virtualization
Networking
Firewalls
VPN
Hyper-V
VMware
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
RMM
PSA
Endpoint protection
Technical support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
IT Project Consulting
Windows Server 2016-2022
Group Policy
Exchange Administration
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
SentinelOne
Bitdefender
FortiClient EMS
N-able N-central
ConnectWise Manage
CompTIA Network+
CCNA
ITIL
VLANs
DNS
DHCP
Endpoint Protection
Incident Response
Systems Administration
Infrastructure

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