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Added 14 mins ago
Service Technician / Heavy Duty Mechanic
Velocity Vehicle Group
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Rev up your career with us-join our team as a Heavy Duty Mechanic / Truck and Trailer Technician!
Added 14 mins ago
BG
Gestionnaire du service – Équipement lourd – Construction et foresterie | Service Manager - Heavy Equipment - Construction & Forestry (Val d Or)
Brandt Group of Companies
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- Full-time
Added 14 mins ago
V
Assembly Technician (contract)
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In this technical production role, the Assembly Technician II will be responsible for supporting the production scale up of processes for assembly of instruments, modules and sub-assemblies…
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FH
Pharmacy Technician - Squamish General Hospital
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We currently have an exciting Part Time opportunity for a Pharmacy Technician to join our team at Squamish General Hospital located in Squamish, BC.
Added 14 mins ago
FG
Automotive Service Technician - Saskatoon North Hyundai
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Added 15 mins ago
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Added 16 mins ago
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Truck trailer service technician
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Added 44 mins ago
FSQA Technician
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Added 44 mins ago
Information Processing Tech. (Information Processing Technician 4)
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Added 44 mins ago
Shop Service Technician
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Added 44 mins ago
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Added 59 mins ago
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Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
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Added 59 mins ago
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Millwright or Heavy Equipment Technician, Journeyman, Tailings
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Added 1 hour ago
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Assist Alarms and Controls Technician Level II with the performance Of duties.
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- $2,914 to $3,379.7 CAD / week
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Power Line Technician plus 4-7 years of Transmission and Distribution experience, including operations/construction and supervisory experience; Technology Diploma would be considered an…
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Technicien(ne) comptable / Accounting Technician
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Are you an Accounting Technician who likes to do things right, but also wants to grow in an environment where your contribution is truly appreciated?
Added 1 hour ago
FSQA Technician
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As a Food Safety & Quality Assurance Technician, you will act as the first checkpoint in the effective food safety and quality assurance system. Reporting to the site FSQA Manager, you will…
Added 1 hour ago
NA
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- Temporary
Looking to build your career? In business for over 65 years, NACG continues to provide exciting opportunities to our employees. Join NACG as a Tire Technician!
Added 1 hour ago
HH
Pharmacist
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Added 2 hours ago
T
Tire Technician (Passenger Light Truck)
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- $19 to $23 CAD / hour
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Added 2 hours ago
T
Tire Technician (Passenger Light Truck)
Tirecraft
Waterloo, ON
- $19 to $23 CAD / hour
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Added 2 hours ago
NS
Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed…
Added 2 hours ago
SD
Regulated Pharmacy Technician, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Chatham-Kent, ON
- Full-time
Added 2 hours ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed…

Netdigix Systems Inc

IT Technical Specialist

Burnaby, BC, V5C 6N3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.

Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.
Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.

Microsoft 365 and Exchange administration.

VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.

Enterprise workstation deployment, configuration, and troubleshooting.

Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.

Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.

Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.

Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.

Microsoft certifications, CCNA, or comparable certifications are an asset.

Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.

ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.

Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.

Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.

Level 1 technicians receive practical support and clients feel informed and well supported.

Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

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More about this job

Responsibilities

The IT Technical Specialist will own and resolve Level 2 service requests while providing technical guidance to Level 1 technicians. They are responsible for maintaining accurate documentation and performing routine infrastructure tasks such as server migrations and firewall configurations.

Requirements

Candidates must have 3–5 years of experience in technical support or systems administration with a strong background in MSP environments. A valid driver's license and reliable vehicle are required for onsite client visits, along with proficiency in Windows Server, networking, and virtualization.

Skills

Windows Server
Microsoft 365
Active Directory
Virtualization
Networking
Firewalls
VPN
Hyper-V
VMware
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
RMM
PSA
Endpoint protection
Technical support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
IT Project Consulting
Windows Server 2016-2022
Group Policy
Exchange Administration
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
SentinelOne
Bitdefender
FortiClient EMS
N-able N-central
ConnectWise Manage
CompTIA Network+
CCNA
ITIL
VLANs
DNS
DHCP
Endpoint Protection
Incident Response
Systems Administration
Infrastructure

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