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Added 22 mins ago
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Railway Infrastructure Specialist
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
Join AtkinsRéalis as a Railway Infrastructure Specialist and contribute to the delivery of major railway and public transit projects. Working alongside multidisciplinary engineering teams,…
Added 22 mins ago
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Human Factors Specialist
AtkinsRéalis
Mississauga, ON
- Part-time
…connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants,…
Added 22 mins ago
XE
Senior Technical Support Specialist
XR Extreme Reach
Toronto, ON
- Full-time
The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This role serves as a…
Added 37 mins ago
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MARINE DIVISION MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
Review drawings, specifications, layouts and proposed construction methods to identify practical issues, delivery risks and the need for specialist input.
Added 37 mins ago
TB
Baseball Research Specialist
Toronto Blue Jays
Toronto, ON
- Full-time
Toronto Blue Jays are seeking a Baseball Research Specialist to contribute to quantitative research and data-informed decision-making across Baseball Operations. This position will conduct…
Added 1 hour ago
MN
HSE Specialist
Modern Niagara
London, ON
- Full-time
We are seeking an HSE Specialist to join our team on the PowerCo project outside of London, ON. The Health and Safety Specialist supports and strengthens a preventative safety culture…
Added 1 hour ago
IT Infrastructure Systems Specialist
Human Resources Department - NRT Technology Corp.
Toronto, ON
IT Systems Analysis: Analyze, evaluate and document enterprise IT infrastructure requirements, existing systems and operational processes. Identify deficiencies and recommend improvements…
Added 1 hour ago
NS
Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- $65,000 to $75,000 CAD / year
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 1 hour ago
NS
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
- Full-time
We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide…
Added 1 hour ago
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Senior Specialist, Site Project Management
Schneider Electric
AB · Edmonton, Alberta
- Full-time
8+ years of construction management experience in Building automation, industrial, electrical, energy, infrastructure, or Energy automation projects.
Added 1 hour ago
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Specialist - Cable Routing and Low-Voltage Systems
AtkinsRéalis
Montreal, QC
- Full-time
Join AtkinsRéalis as a Specialist - Cable Routing and Low-Voltage Systems and play a key role in the delivery of major public transit, railway, and infrastructure projects. Reporting to the…
Added 1 hour ago
TO
Specialist, Cybersecurity and Resilience
Town of Caledon
Caledon, ON
- Full-time
Reporting to the Supervisor, IT Operations, the Cybersecurity and Resilience Specialist is a pivotal operational role dedicated to enhancing the organization's cybersecurity posture using…
Added 1 hour ago
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Software Dev QA Specialist
Fortinet
Burnaby, BC
- Full-time
Fortinet is offering an exciting opportunity to hire a talented Software Development QA Specialist to join our FortiEndpoint DevQA team in Burnaby, Canada.
Added 1 hour ago
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Test Specialist - CDU
Ecolab
Calgary, AB · CAN-Calgary Office Liquid Lab
- Full-time
As a Test Specialist, you will play a critical role in validating and qualifying CoolIT's liquid cooling products and system components. Working closely with Engineering, Reliability,…
Added 1 hour ago
MI
Specialist in Application Architecture and BI, Exper
Maarut Inc
Montreal, QC
- Contract
Cloud deployment and configuration automation through Infrastructure as Code (IaC)
Added 2 hours ago
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Technical Specialist, Wastewater Treatment
AECOM
Markham, ON · Mississauga, Ontario
- $200,000 to $250,000 CAD / year
- Full-time
…helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for…
Added 2 hours ago
A
LEAD PQAR / QUALITY ASSURANCE OFFICER
AtkinsRéalis
Mississauga, ON
- Full-time
…technical reviews. Assigns and outlines work; advises on technical/specialist problems; reviews work for accuracy and…
Added 2 hours ago
AC
Specialist, Cloud and AI FinOps
Air Canada
Toronto, ON
- Full-time
Air Canada is seeking a Specialist, Cloud and AI FinOps to support the financial management, optimization, governance, and operation of our growing enterprise Artificial Intelligence and…
Added 2 hours ago
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Electrical & Instrumentation Specialist
Airswift
AB · Alberta, Canada
- Contract
We're seeking a Senior Electrical & Instrumentation Specialist to take ownership of a fleet of production and power generation equipment supporting drilling and completions operations…
Added 2 hours ago
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HR Consultant, International
Justworks
Toronto, ON
- $87,000 to $109,000 CAD / year
- Full-time
…advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments - including…
Added 2 hours ago
TP
IT Support Specialist – Onsite
Tech-Nique Partners
Caledon, ON
- $60,000 to $65,000 CAD / year
- Full-time
We are seeking a hands-on IT Support Specialist to provide onsite technical support for a fast-paced warehouse and distribution environment.
Added 2 hours ago
J
HR Consultant, International
Justworks
Calgary, AB
- $87,000 to $109,000 CAD / year
- Full-time
…advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments - including…
Added 2 hours ago
J
HR Consultant, International
Justworks
Vancouver, BC
- $87,000 to $109,000 CAD / year
- Full-time
…advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments - including…
Added 2 hours ago
J
HR Consultant, International
Justworks
Montreal, QC
- $87,000 to $109,000 CAD / year
- Full-time
…advisor for Justworks’ international customers. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments - including…
Added 3 hours ago
SH
Cyber Security Specialist
Scarborough Health Network
Toronto, ON · Scarborough, ON
- Full-time
Reporting to the Information Security Manager, the Cyber Security Specialist plays an integral role in the delivery of the Cyber Security program through the Local Delivery Group (LDG) in…

Netdigix Systems Inc

IT Technical Specialist

Burnaby, BC, V5C 6N3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.

Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.
Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.

Microsoft 365 and Exchange administration.

VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.

Enterprise workstation deployment, configuration, and troubleshooting.

Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.

Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.

Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.

Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.

Microsoft certifications, CCNA, or comparable certifications are an asset.

Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.

ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.

Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.

Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.

Level 1 technicians receive practical support and clients feel informed and well supported.

Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

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More about this job

Responsibilities

The IT Technical Specialist will own and resolve Level 2 service requests while providing technical guidance to Level 1 technicians. They are responsible for maintaining accurate documentation and performing routine infrastructure tasks such as server migrations and firewall configurations.

Requirements

Candidates must have 3–5 years of experience in technical support or systems administration with a strong background in MSP environments. A valid driver's license and reliable vehicle are required for onsite client visits, along with proficiency in Windows Server, networking, and virtualization.

Skills

Windows Server
Microsoft 365
Active Directory
Virtualization
Networking
Firewalls
VPN
Hyper-V
VMware
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
RMM
PSA
Endpoint protection
Technical support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
IT Project Consulting
Windows Server 2016-2022
Group Policy
Exchange Administration
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
SentinelOne
Bitdefender
FortiClient EMS
N-able N-central
ConnectWise Manage
CompTIA Network+
CCNA
ITIL
VLANs
DNS
DHCP
Endpoint Protection
Incident Response
Systems Administration
Infrastructure

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