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Added 3 mins ago
JA
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
JR Automation
Montreal, QC · Saint-Laurent, QC
- Full-time
As a Quality and Continuous Improvement Specialist, you will support operational excellence by developing, implementing, and maintaining the Quality Management System while leading…
Added 18 mins ago
AC
Senior Proposal Specialist
Allnorth Consultants Limited
Sherwood Park, AB · AB · Kamloops, BC · Kelowna, BC · Nanaimo, BC · Prince George, BC · Vancouver, BC · Victoria, BC · Saskatoon, SK · Calgary, AB
- Full-time
You’ll thrive as a Senior Proposal Specialist on Allnorth’s Proposal Office team if you’re an experienced proposal professional who takes pride in developing clear, compliant, and…
Added 1 hour ago
MH
BIM Specialist
Mattamy Homes
Canada
- Full-time
The BIM Specialist (internally: BIM Modeler) will work closely with senior team members to model, develop, manage, and coordinate detailed Revit models used in residential construction and…
Added 1 hour ago
A
Fluvial Geomorphologist/Specialist
AECOM
Markham, ON
- $60,000 to $70,000 CAD / year
- Full-time
The successful candidate will join AECOM's growing fluvial geomorphology team and work alongside senior geomorphologists, hydraulic engineers, ecologists, and environmental specialists to…
Added 1 hour ago
JA
Technical Safety Specialist
JR Automation
Toronto, ON
- Full-time
The Technical Safety Specialist provides technical safety leadership to the safety team, is responsible for enforcing the safety strategy, developing and continuously improving safety…
Added 1 hour ago
JA
Sr. Bid & Proposal Specialist - Power Conversion Solutions
JR Automation
Toronto, ON
- Full-time
As a Senior Bid & Proposal Specialist, you will collaborate with sales, engineering, supply chain, and product teams to develop competitive, customer-focused bids that drive business growth…
Added 1 hour ago
JA
Technical Specialist, Senior - Vital Software
JR Automation
Toronto, ON
- Full-time
The Senior Software Technical Specialist leads the design, development, integration, and testing of complex operationally critical and safety-critical software systems within the railway…
Added 1 hour ago
WS
Junior IT Security Specialist (12 month temporary)
Workplace Safety and Insurance Board (WSIB)
London, ON
- Full-time
We’re looking for a Junior Security Specialist to join our Cybersecurity Design and Governance team. This is a broad cybersecurity opportunity for someone early in their career who wants…
Added 1 hour ago
JA
SAP Senior Functional Specialist FICO/PS
JR Automation
Toronto, ON
- Full-time
This Information Systems position is responsible for planning, project management, coordination and functional support of all HR Canada domains primarily, in the area of SAP Financial and…
Added 1 hour ago
T
Lead Mil-Ka Senior System Engineering Specialist
Telesat
Ottawa, ON
- Full-time
Within the System Engineering team, lead the technical coordination needed to adapt Lightspeed’s low Earth orbit constellation and associated ground infrastructure for military Ka-band…
Added 2 hours ago
JA
Technical Safety Specialist
JR Automation
Burnaby, BC
- Full-time
The Technical Safety Specialist provides technical safety leadership to the safety team, is responsible for enforcing the safety strategy, developing and continuously improving safety…
Added 2 hours ago
S
Signalling and Train Controls Director (Engineering Services)
SYSTRA
Toronto, ON
- Full-time
Maintain technical compliance frameworks and ensure adherence to Metrolinx standards, AREMA, CROR, CENELEC requirements and Transport Canada regulations. Lead the management of…
Added 2 hours ago
Financial Analyst
the Town of the Blue Mountains
Thornbury, ON
Provide asset updates to the Senior GIS Specialist regarding the Town's asset inventory registry, including recording asset acquisitions, transfers and retirements.
Added 4 hours ago
CO
Job ID #32316: Senior Business Process Analyst
City of Hamilton
Hamilton, ON
- Full-time
Reporting to the Corporate Security Planning Specialist, this position is responsible for ensuring effective daily operation, records management and analyzing and devising complex business…
Added 7 hours ago
NB
Senior Advisor Cybersecurity
National Bank of Canada
Montreal, QC
- Temporary
Master project management approaches, leading workshops and
Added 13 hours ago
A
Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
The Data Historian Specialist provides full-time sustainment and support for a large, complex AVEVA PI historian environment serving a major Alberta utility-system operator. This role…
Added 13 hours ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 13 hours ago
A
Senior Manager, Asset Management & Engineering
ATCO
Calgary, AB
- Full-time
Reporting to the General Manager, Midstream, the Senior Manager leads Facility Engineering, Operations Engineering, Maintenance and Asset Performance. The role translates Product Line…
Added 13 hours ago
Reliability Specialist, Cranes Maintenance
ArcelorMittal
Hamilton, ON
(Senior Coordinator / Specialist / Senior Specialist)
Added 13 hours ago
A
Specialist, Technical Training and Support
Apotex
Toronto, ON · North York, ON
- $73,008 to $121,680 CAD / year
The Specialist, Technical Training and Support role is a senior technical position within the Global Microbiology team functioning as an expert resource in microbiology across the…
Added 14 hours ago
A
Investor Relations Specialist - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Toronto, ON
- Full-time
Lead and facilitate the crafting of investor communications with senior management and other internal stakeholders, gather and share feedback from capital markets, benchmark best practice,…
Added 17 hours ago
TS
Fire Protection Design Engineer - Associate Principal
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
Act as a senior technical resource for clients, architects, contractors, and project teams
Added 17 hours ago
LC
Senior Strategic Sourcing Specialist
Lactalis Canada
Toronto, ON · Etobicoke, ON
- Full-time
…The role includes strategic sourcing, supplier performance management, market intelligence, risk mitigation, contract management, budget support, and continuous improvement initiatives.…
Added 17 hours ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy…
Added 18 hours ago
LC
Sr Process Specialist/Engineer
LNG Canada
Calgary, AB
- Full-time
The Senior Process Specialist provides technical leadership in process engineering, utilities systems, greenhouse gas management, and process safety to support the safe, reliable,…

Netdigix Systems Inc

IT Technical Specialist

Burnaby, BC, V5C 6N3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.

Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.
Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.

Microsoft 365 and Exchange administration.

VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.

Enterprise workstation deployment, configuration, and troubleshooting.

Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.

Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.

Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.

Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.

Microsoft certifications, CCNA, or comparable certifications are an asset.

Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.

ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.

Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.

Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.

Level 1 technicians receive practical support and clients feel informed and well supported.

Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

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More about this job

Responsibilities

The IT Technical Specialist will own and resolve Level 2 service requests while providing technical guidance to Level 1 technicians. They are responsible for maintaining accurate documentation and performing routine infrastructure tasks such as server migrations and firewall configurations.

Requirements

Candidates must have 3–5 years of experience in technical support or systems administration with a strong background in MSP environments. A valid driver's license and reliable vehicle are required for onsite client visits, along with proficiency in Windows Server, networking, and virtualization.

Skills

Windows Server
Microsoft 365
Active Directory
Virtualization
Networking
Firewalls
VPN
Hyper-V
VMware
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
RMM
PSA
Endpoint protection
Technical support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
IT Project Consulting
Windows Server 2016-2022
Group Policy
Exchange Administration
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
SentinelOne
Bitdefender
FortiClient EMS
N-able N-central
ConnectWise Manage
CompTIA Network+
CCNA
ITIL
VLANs
DNS
DHCP
Endpoint Protection
Incident Response
Systems Administration
Infrastructure

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