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Added 19 mins ago
BG
Administrateur · trice du service| Service Writer
Brandt Group of Companies
Laval, QC
- Full-time
trice du service pour son emplacement de Laval Construction et foresterie.
Added 50 mins ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 3 hours ago
TL
Diesel Technician - Heavy Duty Truck Services
TruckPro, LLC
Cambridge, ON
- Full-time
Company culture grounded in customer service and values its people
Added 3 hours ago
TL
Diesel Technician - Heavy Duty Truck Services
TruckPro, LLC
Cambridge, ON
- Full-time
Company culture grounded in customer service and values its people
Added 3 hours ago
RO
Optometrist – Full-Time – Private Practice – Cornwall, ON (No Weekends)
Review of Optometric Business
Cornwall, ON
- Full-time
Jobs Optometrist Jobs Ophthalmologist Jobs Optician & Technician Jobs Hiring Services for Employers SEE ALL JOBS »
Added 3 hours ago
EM
Automotive Technician
EV Motors Bahamas
Toronto, ON
- Full-time
Role Description The Automotive Technician is a full-time, on-site position based in Toronto, ON. In this role, the technician will perform routine vehicle maintenance, including…
Added 3 hours ago
SD
Pharmacy Relief, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Part-time
Collaboration with the Pharmacy Technician / Assistant to accurately dispense prescription medications
Added 3 hours ago
BD
CNC Repair & Maintenance Technician
BD Diesel
Abbotsford, BC
- Full-time
The CNC Repair & Maintenance Technician is responsible for maintaining the reliability, safety, and performance of CNC machine tools and related production equipment. The technician…
Added 3 hours ago
T
Wind Technician, Cap-Chat
TransAlta
Cap-Chat, QC
- Full-time
Added 3 hours ago
IT
Service Manager
Inland Truck & Equipment
Burnaby, BC
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…
Added 3 hours ago
IT
Apprentice Tech - Truck
Inland Truck & Equipment
Burnaby, BC
- Full-time
Inland Truck & Equipment is an industry leader in the heavy-duty truck and equipment sales, service, and parts marketplace. When we say we’re ALL IN, we mean we’re all in on you and your…
Added 3 hours ago
BA
AUTOMOTIVE TECHNICIAN, LICENSED RED SEAL
Birchwood Automotive Group
Steinbach, MB
- Full-time
The Automotive Technician plays an integral role at Birchwood achieving the highest level of customer satisfaction after the purchase of a vehicle. The successful candidate is will have the…
Added 3 hours ago
CR
Certified Technician, OPTMQ - Clinical Laboratories
Charles River Laboratories
Montreal, QC
- Full-time
Certified OPTMQ Technician – Clinical Laboratories
Added 4 hours ago
B
Technical Program Manager
Bite
Toronto, ON
- $90,000 to $115,000 CAD / year
- Full-time
Professional written and verbal communication, with the range to brief a technician in the morning and an executive sponsor in the afternoon.
Added 4 hours ago
PM
Parts Sepcialist
Prime Material Handling Equipment Limited
Saint John, NB
- Full-time
…of escalation for parts issues, a strategic partner to the Service team, and a leader who drives best-in-class standards. You'll challenge inefficiencies, coach team members, and ensure…
Added 4 hours ago
SB
IT Network Field Engineer (L1)
Sharp Brains
Tiverton, ON
- Contract
Previous experience as a Network Technician, Field Technician, IT Technician, or Field Service Technician.
Added 4 hours ago
IT
Technician - Equipment Field Service
Inland Truck & Equipment
Fort St. John, BC
- Full-time
This position is located at our sales and service dealership in Fort St. John, BC location
Added 4 hours ago
DG
Technician
Dilawri Group of Companies
Calgary, AB
- Full-time
Automotive Service Technician Trade certification. We would consider an outstanding 3rd or 4th year Apprentice Technician with the right attitude and desire to learn.
Added 4 hours ago
H
Sr Field Service Technician
Honeywell
London, ON
- Full-time
Responsible for responding and resolving service calls, providing technical support, and troubleshooting various issues for our customers, for Honeywell’s HVAC, automation controls, life…
Added 4 hours ago
WP
Maintenance Technician - Power Engineer
Westerner Park
Red Deer, AB
- Full-time
The Maintenance Technician - Power Engineer is a hands-on technical role within Park & Facilities, responsible for the safe and reliable operation, monitoring, maintenance and…
Added 4 hours ago
PA
Automotive service technician apprentice
POCO Automotive
Port Coquitlam, BC
- $22 to $29 CAD / hour
- Full-time
- On-site
Automotive Service Technician (Steering, Suspension and Brakes) Trade Certification
Added 4 hours ago
FN
Heavy Duty Mechanic
Frontiers North Adventures
Churchill, MB
- Full-time
…specialized equipment, including Tundra Buggies, passenger and service vehicles, and the mechanical systems supporting the Tundra Buggy Lodge. You will help ensure our vehicles and…
Added 4 hours ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Brooks, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Service Technician for our Brooks Agriculture location.
Added 4 hours ago
S
Pharmacy Technician - Holland Pharmacy - Temporary Reduced Full-Time 2026-19149 (2026-19149)
Sunnybrook
Toronto, ON
- Full-time
We currently have a Temporary Reduced Full-Time (0.8 FTE) vacancy for a Pharmacy Technician at the Holland Centre Pharmacy and Preadmission Clinic. Sunnybrook’s Holland Centre campus is…
Added 4 hours ago
ME
Parts Order Desk
Morris Equipment Ltd.
Regina, SK
- Full-time
…operations of our Parts Department, providing exceptional customer service and ensuring accurate, efficient processing of parts inquiries and orders. The successful candidate will work…

Netdigix Systems Inc

IT Technical Specialist

Burnaby, BC, V5C 6N3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.

Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.
Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.

Microsoft 365 and Exchange administration.

VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.

Enterprise workstation deployment, configuration, and troubleshooting.

Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.

Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.

Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.

Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.

Microsoft certifications, CCNA, or comparable certifications are an asset.

Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.

ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.

Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.

Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.

Level 1 technicians receive practical support and clients feel informed and well supported.

Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

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More about this job

Responsibilities

The IT Technical Specialist will own and resolve Level 2 service requests while providing technical guidance to Level 1 technicians. They are responsible for maintaining accurate documentation and performing routine infrastructure tasks such as server migrations and firewall configurations.

Requirements

Candidates must have 3–5 years of experience in technical support or systems administration with a strong background in MSP environments. A valid driver's license and reliable vehicle are required for onsite client visits, along with proficiency in Windows Server, networking, and virtualization.

Skills

Windows Server
Microsoft 365
Active Directory
Virtualization
Networking
Firewalls
VPN
Hyper-V
VMware
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
RMM
PSA
Endpoint protection
Technical support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
IT Project Consulting
Windows Server 2016-2022
Group Policy
Exchange Administration
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
SentinelOne
Bitdefender
FortiClient EMS
N-able N-central
ConnectWise Manage
CompTIA Network+
CCNA
ITIL
VLANs
DNS
DHCP
Endpoint Protection
Incident Response
Systems Administration
Infrastructure

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