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Added 7 mins ago
Technical Support Specialist
Beyond Energy Services & Technology
Calgary, AB
The Technical Support Engineer/Specialist will support internal teams across MPD Engineering, Equipment Design Engineering, Operations, and Software. Working with experienced subject matter…
Added 7 mins ago
Customer Service Representative
Price Industries Limited
Winnipeg, MB
…end-of-life materials. Partnering with our Customer Account Specialist and internal teams (Sales, Purchasing, Planning, Production, Shipping, Quality, Finance, and Engineering), the CSR…
Added 7 mins ago
GI
Logistics Solutions Specialist
Gillespie-Munro Inc.
Montreal, QC
- Full-time
Logistics Solutions Specialist – Projects & Freight Forwarding
Added 7 mins ago
Propane Specialist - Driver
Superior Plus Propane Talent Acquisition
Moncton, NB
…Service Coordinator, the primary responsibility of the Propane Specialist is to deliver propane. The propane specialist will support service as the business / market…
Added 7 mins ago
A
Railway Infrastructure Specialist
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
Join AtkinsRéalis as a Railway Infrastructure Specialist and contribute to the delivery of major railway and public transit projects. Working alongside multidisciplinary engineering teams,…
Added 7 mins ago
A
Human Factors Specialist
AtkinsRéalis
Mississauga, ON
- Part-time
Added 8 mins ago
TT
Packaging Planning Specialist
Tundra Technical Solutions
Cambridge, ON
- $45.67 to $50 CAD / hour
- Full-time
The Packaging Planning Specialist is responsible for planning, coordinating, implementing, and optimizing automotive parts packaging projects within high-volume vehicle manufacturing…
Added 8 mins ago
NI
Information Security Specialist
Nityo Infotech
Toronto, ON
- Contract
Role Title: Information Security Specialist (Segregation of Duties)
Added 8 mins ago
XE
Senior Technical Support Specialist
XR Extreme Reach
Toronto, ON
- Full-time
The Senior Technical Support Specialist is a highly skilled, technically focused position who operates at the intersection of support, engineering, and automation. This role serves as a…
Added 8 mins ago
ML
MRO Coordinator
Maple Leaf Foods Inc
ON · Hannon, ON
- $47,000 to $69,000 CAD / year
- Full-time
The MRO Coordinator is an experienced MRO specialist with at least 3 years of experience in an inventory, warehousing or purchasing management role applying proven MRO best practices in an…
Added 23 mins ago
R
Banking Advisor
RBC
Moose Jaw, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 23 mins ago
AC
Early Careers: Broker, Risk Solutions - Calgary
Aon Corporation
Calgary, AB
- Full-time
Support placement workflows across broking, account management, analytics, operations, specialist teams and global delivery partners.
Added 23 mins ago
LS
MARINE DIVISION MANAGER
Landmark Solutions
Salmon Arm, BC
- Full-time
Review drawings, specifications, layouts and proposed construction methods to identify practical issues, delivery risks and the need for specialist input.
Added 23 mins ago
JT
Workforce Specialist, Job ID# 7079
JVS Toronto
Toronto, ON
- Full-time
…streamlining client referrals to appropriate services. Our Workforce Specialist (WFS) team is dedicated to developing relationships with employers to secure job…
Added 23 mins ago
TB
Baseball Research Specialist
Toronto Blue Jays
Toronto, ON
- Full-time
Toronto Blue Jays are seeking a Baseball Research Specialist to contribute to quantitative research and data-informed decision-making across Baseball Operations. This position will conduct…
Added 23 mins ago
LH
Clinic Administrative Lead
LMC Healthcare
Barrie, ON
- Full-time
LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and…
Added 23 mins ago
TG
Senior Specialist, TSX Listings
TMX Group
Vancouver, BC
- $85,000 to $95,000 CAD / year
- Full-time
…market integrity across Canadian capital markets. As a Senior Specialist, TSX Listings, you will oversee critical transaction workflows, liaise directly with corporate issuers and their…
Added 23 mins ago
SL
Senior Data Engineer
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Given this mandate, the role requires an experienced data specialist with 5+ years of expertise in data management, a strong understanding of analytics and business data needs, and…
Added 23 mins ago
PC
Client Service Administrator
People Corporation
Winnipeg, MB · Kingston, ON · Toronto, ON · MB - PC NPW - Wpg
- Full-time
…forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this…
Added 23 mins ago
I
Account Specialist. Toronto/Ontario East
Ipsen
Mississauga, ON
- Full-time
The Account Specialist is responsible for building product knowledge, independently achieving sales targets and developing long-term relationships with healthcare professionals within a…
Added 37 mins ago
C
Client Engagement Associate, 15h/week - Sherbrooke
CIBC
Sherbrooke, QC
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's…
Added 37 mins ago
C
Client Engagement Associate, 33h/week - Lennoxville
CIBC
Sherbrooke, QC · Lennoxville
- Part-time
…sales of basic banking products, identify opportunities for specialist referrals, and strengthen client relationships while contributing to your banking centre's…
Added 37 mins ago
A
Document & Training Specialist, Radioconjugate PQS
AstraZeneca
Hamilton, ON · Canada – Hamilton – Longwood Road South
- Full-time
Document and Training Specialist – Radio Conjugate (RC) Pharmaceutical Quality Systems (PQS)
Added 37 mins ago
Investment & Personal Banking Specialist - Mont St-Hilaire, QC - 12 month contract
Scotiabank
Mont-Saint-Hilaire, QC
As an Investment & Personal Banking Specialist you are customer-centric and able to connect with people in a relatable way. As an essential member of the Canadian Banking Branch network,…
Added 37 mins ago
JW
Operations Specialist (S)
JAS Worldwide
Vancouver, BC
- Full-time

Netdigix Systems Inc

IT Technical Specialist

Burnaby, BC, V5C 6N3, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.

Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.
Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.

Microsoft 365 and Exchange administration.

VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.

Enterprise workstation deployment, configuration, and troubleshooting.

Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.

Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.

Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.

Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.

Microsoft certifications, CCNA, or comparable certifications are an asset.

Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.

ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.

Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.

Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.

Level 1 technicians receive practical support and clients feel informed and well supported.

Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

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More about this job

Responsibilities

The IT Technical Specialist will own and resolve Level 2 service requests while providing technical guidance to Level 1 technicians. They are responsible for maintaining accurate documentation and performing routine infrastructure tasks such as server migrations and firewall configurations.

Requirements

Candidates must have 3–5 years of experience in technical support or systems administration with a strong background in MSP environments. A valid driver's license and reliable vehicle are required for onsite client visits, along with proficiency in Windows Server, networking, and virtualization.

Skills

Windows Server
Microsoft 365
Active Directory
Virtualization
Networking
Firewalls
VPN
Hyper-V
VMware
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
RMM
PSA
Endpoint protection
Technical support

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
Cloud Hosting
IT Project Consulting
Windows Server 2016-2022
Group Policy
Exchange Administration
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
SentinelOne
Bitdefender
FortiClient EMS
N-able N-central
ConnectWise Manage
CompTIA Network+
CCNA
ITIL
VLANs
DNS
DHCP
Endpoint Protection
Incident Response
Systems Administration
Infrastructure

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