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Added 2 months ago
Technical Operations - Specialist - Technical Operations
Interactive Brokers
Vancouver, British Columbia
$65,000 to $75,000 CAD / year
Full-time
Interactive Brokers seeks an individual to join our Technical Operations (TOPS) team in Vancouver, BC. To offer the finest online trading experience in the world, Interactive Brokers' TOPS…
Added 4 days ago
Senior Technical Systems Specialist, IT Technical Services
St. Michael's Hospital
Toronto, ON
Full-time
The Senior Technical Systems Specialist leverages advanced technical expertise to research, design, implement, administer, maintain, optimize, support, and troubleshoot a highly available,…
Added 19 days ago
EDGE, Technical Sales & Consulting: Technical Sales Specialist (Canada)
Rockwell Automation
Calgary, AB · Edmonton, AB · Delta, BC · Brampton, ON · Cambridge, ON · Canada Brampton
Full-time
Rockwell Automation's EDGE Technical Sales and Consulting Program is a world-class, multi-month training program consisting of a combination of sales, technical, and professional training…
Added 4 days ago
Technical Specialist
Vector Institute
Toronto, ON
$51,500 to $64,400 CAD / year
Full-time
As a Technical Specialist, you will join Vector's growing Business Computing team. Reporting to the Manager, Business Computing, you will play a key role in supporting the user community,…
Added 26 days ago
Technical Specialist
Mackenzie Health
Richmond Hill, ON
$47.03 to $59.29 CAD / hour
Full-time
The Technical Specialist, Pre-Analytical and Microbiology is responsible for the effective and efficient coordination, oversight, and continuous improvement of the Pre-Analytical and…
Added 1 month ago
Technical Specialist
Tolko Industries
High Prairie, AB · AB
Full-time
Our Technical Specialists are the champions of IT within the business unit. They build strong partnerships and deliver the IT support and solutions that keep our business running. If you…
Added 16 days ago
Technical Specialist (Cognos)
Tundra Technical Solutions
Toronto, ON
$60 to $70 CAD / hour
Contract
We are seeking a skilled Platform Support Specialist to join our Analytics Platform Support team. This role is focused on maintaining and supporting the Cognos, Tableau and Power BI…
Added 16 days ago
Technical Specialist (Applications)
Government of Nunavut Recruitment
Iqaluit, NU
Full-time
Reporting to Senior Technical Specialist Lead within the IPS team, the Technical Specialist will be responsible for the administration, maintenance, monitoring and troubleshooting of GN…
Added 8 days ago
Product Technical Specialist - ITH Drills
Sandvik
Winnipeg, MB
Full-time
Currently we have an opening for a Product Technical Specialist - ITH Drills. The Product Technical Specialist is responsible for providing high quality product technical support for…
Added 9 days ago
Product Technical Specialist - ITH Drills
Sandvik
Winnipeg, MB
Full-time
Currently we have an opening for a Product Technical Specialist - ITH Drills. The Product Technical Specialist is responsible for providing high quality product technical support for…
Added 17 days ago
Technical Specialist (Cognos)
Tundra Technical Solutions
Toronto, ON
$65 to $75 CAD / hour
Contract
We are seeking a skilled Platform Support Specialist to join our Analytics Platform Support team. This role is focused on maintaining and supporting the Cognos, Tableau and Power BI…
Added 24 days ago
Technical Specialist
Calfrac Well Services
Calgary, AB
The Technical Specialist will be a member of the Technical Services department responsible for providing a diverse range of technical and operational support. Reporting to the Director,…
Added 1 month ago
IT Technical Specialist
Netdigix Systems Inc
Burnaby, BC
Full-time
As an IT Technical Specialist, you will be responsible for first-line support, issue triage, and controlled execution of technical tasks. This role is critical in maintaining service…
Added 3 months ago
IT Technical Specialist
Wellington-Altus
Vancouver, British Columbia · Winnipeg, Manitoba
Full-time
Reporting to the Service Desk Supervisor, the IT Technical Specialist will act as a single point of contact to provide timely and effective IT Hardware and Software Systems support across…
Added 10 days ago
Technical Specialist 24 Month Contract
Bimeda
Cambridge, ON
Full-time · Temporary
The Technical Specialist is part of the Technical Operations team, responsible for ensuring the Cambridge site executes on its key strategic projects and initiatives from line transfers and…
Added 1 month ago
Brewing Technical Specialist
Sleeman Breweries Ltd.
Guelph, ON
Full-time
The Brewing Technical Specialist is responsible for the management of brewing department technical projects, continuous improvement initiatives, capital projects, technical systems, and…
Added 1 day ago
Oracle HCM Technical Specialist
Linamar Corporation
Guelph, ON
Full-time
We are seeking an experienced Oracle HCM Technical Specialist to serve as the technical and subject matter expert for our Oracle HCM Cloud environment. Reporting to the Director, HCM…
Added 2 days ago
Traffic Maintenance Technical Specialist
Halifax Regional Municipality
Halifax, NS
Full-time
Halifax Regional Municipality is inviting applications for the permanent, full-time position of Traffic Maintenance Technical Specialist in Public Works.
Added 10 days ago
IBM Maximo (MAS ) Technical Specialist
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
Full-time
Collaborate closely with OpenShift Architects and Platform Administrators to design and implement MAS infrastructure and technical solutions.
Added 2 months ago
Vice President, Senior Broker & Technical Specialist – Financial Services Group
Aon Corporation
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON · Montreal, QC
Full-time
Do you enjoy combining collaboration and technical expertise? Meeting with clients one day and deep diving into policy wording the next? Are you the person who likes dissecting policy…
Added 1 month ago
Technical Solutions Specialist
eSentire
Waterloo, ON
Join our growing team of industry leading technical professionals as a Technical Solutions Specialist, where you will provide Tier-2 escalation support for eSentire’s Managed Detection and…
Added 5 days ago
Security Systems Technical Specialist Level 1
New Age Group
Concord, ON
Full-time
Security Systems Technical Specialist Level 1 – Security Systems & Technology Integration
Added 10 days ago
Technical Specialist
Government of Alberta
Edmonton, AB
As a Technical Specialist on the Forms and Technical Services Team, you will be responsible for maintaining existing applications and implementing new systems that support key digital…
Added 1 month ago
IT Technical Specialist (Level 2.5)
Netdigix Systems Inc
Burnaby, BC
Full-time
Intermediate IT Technical Specialist (Tier 2.5)
Added 7 days ago
Claims Technical Specialist, Casualty & Litigation
Northbridge Financial
Vancouver, BC · Calgary, Alberta
Full-time · Other
What it’s like to be a Northbridge Claims Technical Specialist:

Netdigix Systems Inc

IT Technical Specialist (Level 2.5)

Burnaby, BC, V5C 6N3, Canada

Job type: Full-time
Experience: Minimum 3–5 years of progressive experience in IT client services, technical support, or related fields, preferably within a Managed Service Provider (MSP) environment is required.
Posting language: English
Posted: Aug 17, 2026

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Original job description

Intermediate IT Technical Specialist (Tier 2.5)

Department: IT

Reports to: CEO/Owner

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting in Vancouver and the Lower Mainland. We are committed to technical innovation, exceptional client relationships, and fostering a workplace culture where talent thrives. Our team works extensively within Managed Service Provider (MSP) environments, leveraging industry-leading MSP tools such as Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms, including ConnectWise Manage and N-Able N-Central, to deliver efficient, SLA-driven support and proactive IT solutions. Candidates are expected to have experience working in MSP environments, be familiar with RMM and PSA tools, and have the ability to triage, escalate, and resolve issues according to service level agreements (SLAs).

Why Join Us?

Lead projects that define the future of IT solutions across industries.
Support executive-level clients with tailored technical solutions as part of the broader IT strategy.
A culture that prioritizes collaboration, creativity, and professional growth.

About The Role

As an IT Technical Specialist – Level 2.5, you will play a pivotal role in ensuring the seamless onboarding of new clients, maintaining relationships with existing accounts, and resolving complex technical challenges. You will focus on providing exceptional support, ensuring high client satisfaction, and helping implement innovative IT solutions. This intermediate-level role offers a clear path for growth into senior-level positions.

Join our team at Netdigix Systems and embark on a rewarding career journey. Your expertise will directly contribute to the success of our clients and the organization.

Attributes and Characteristics

You will thrive in this role if you:

Are proactive, detail-oriented, and excel in technical and client management skills.
Have a passion for delivering high-quality technical solutions and building meaningful client relationships.

Position Responsibilities

Proactively manage and nurture technical relationships with assigned clients, serving as their primary technical contact.
Lead 3–5 major IT infrastructure projects per year from design to deployment
Oversee the day-to-day management of large, technically complex client accounts, including detailed issue tracking, root cause analysis, and resolution.
Develop and execute comprehensive technical support strategies aligned with client needs and business objectives.
Collaborate closely with the Service Manager and cross-functional teams to enhance service delivery, optimize technical operations, and achieve client satisfaction goals.
Drive continuous service level improvements through proactive monitoring, analysis of service metrics, and implementation of best practices.
Effectively communicate technical concepts and solutions to both technical and non-technical audiences.
Maintain up-to-date knowledge of industry trends, emerging technologies, and best practices in IT management and support.

Qualifications & Skills

Minimum 3–5 years of progressive experience in IT client services, technical support, or related fields, preferably within a Managed Service Provider (MSP) environment is required.
Strong technical proficiency in:
- Enterprise workstation deployments and management.
- Small to medium network deployments, including Cisco ASA or equivalent network components, VPN tunnels, and firewall configurations.
- Windows Server, VMWare, and Hyper-V deployments, including clustering and virtualization technologies.
- Virus detection, protection, and remediation strategies for workstations and servers.
- Active Directory (AD) management, Exchange administration, file and share permissions, and group policy management.
CompTIA Network+ or equivalent experience required.
MCSA or CCNA to strongly preferred
Demonstrated ability to troubleshoot and resolve complex technical issues independently and collaboratively.
Excellent interpersonal and communication skills, with a proven track record of building strong client relationships and effectively managing client expectations.

Technology Stack You’ll Use

PSA/RMM: ConnectWise Manage, N-Able N-Central
Networking: Cisco ASA, Fortinet FortiGate, Ubiquiti Unifi
Infrastructure: Windows Server (2016–2022), VMware, Hyper-V
Identity & Email: Active Directory, Group Policy, Exchange, Microsoft 365
Security: SentinelOne, Bitdefender, FortiClient EMS

Credentials and Experience

Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
Proven experience in a client-facing technical role, with a track record of successfully managing multiple client accounts and exceeding service level agreements.
Strong commitment to continuous learning and professional development, staying updated with industry advancements and best practices.
Experience in IT project management, ITIL practices, or other relevant frameworks is an asset.

What We Offer You

Compensation & Benefits: Competitive salary ($60,000–$80,000), Bonus targets tied to client retention, project success, and a comprehensive benefits package.
Career Growth: Opportunities for funded certifications, mentorship, and career advancement into senior-level roles.
Work Environment: A collaborative and innovative atmosphere with flexible scheduling and hybrid options.
Supportive Leadership: An inclusive team that values creativity, professional development, and work-life balance.

Our Commitment

At Netdigix Systems, we foster a culture of collaboration, innovation, and respect. We empower employees through continuous learning, professional development, and a commitment to work-life balance. Our competitive compensation package includes salary, bonus incentives, and comprehensive benefits to support your well-being and growth. We are dedicated to diversity and inclusion, building a workforce that reflects our community and values fairness in every aspect of our selection process.

Join Netdigix Systems and experience a workplace where your contributions are valued, your career ambitions are supported, and innovation drives excellence.

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More about this job

Responsibilities

The role involves managing technical relationships with assigned clients and serving as their primary technical contact. You will also lead major IT infrastructure projects and oversee the resolution of complex technical issues.

Requirements

Candidates must have 3–5 years of experience in IT client services or MSP environments. Proficiency in Windows Server, virtualization, networking, and Active Directory is required, along with relevant certifications like CompTIA Network+.

Skills

Managed Service Provider (MSP)
RMM
PSA
ConnectWise Manage
N-Able N-Central
Windows Server
VMware
Hyper-V
Active Directory
Network deployment
Cisco ASA
VPN
Firewall configuration
IT project management
Technical support

Benefits

Bonus incentives
Funded certifications
Mentorship
Flexible scheduling
Hybrid work options

Visa sponsorship

Not detected in the job text

Keywords

IT Technical Specialist
Managed Service Provider
MSP
RMM
PSA
ConnectWise Manage
N-Able N-Central
Windows Server
VMware
Hyper-V
Active Directory
Cisco ASA
Fortinet
Ubiquiti Unifi
Microsoft 365
SentinelOne
Bitdefender
FortiClient EMS
IT Infrastructure
Project Management
ITIL
CompTIA Network+
MCSA
CCNA
VPN
Firewall
Virtualization
Exchange
Group Policy
Client Support

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