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Added 4 mins ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
Review service reports, technician documentation, labour, parts and repair costs to ensure warranty claims are accurate and complete
Added 4 mins ago
BG
Technicienne ou technicien de service sur la route – Équipement lourd – C&F | Service Technician - Field - Heavy Equipment - C&F (Val d'Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
Brandt is currently seeking for Service Technician - Field - Heavy Equipment - Construction & Forestry for our Val d'or location.
Added 4 mins ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Internship
Convergint is currently recruiting for a team-oriented Overhead Crane Technician to join our team in Fort McMurray, AB (Suncor).
Added 4 mins ago
TI
Estimator
Trane Italia
Ottawa, ON
- Full-time
Trane in Ottawa is hiring for a Service Estimator II to join our team. In this role, you will be will be working with Trane Account Managers and building owners providing estimates and…
Added 19 mins ago
Transportation Technician I
City of Edmonton
AB
…are looking for an analytical, collaborative Transportation Technician I to support urban mobility and safe community…
Added 34 mins ago
Service Technician / Heavy Duty Mechanic
Velocity Vehicle Group
Lloydminster, AB
Rev up your career with us-join our team as a Heavy Duty Mechanic / Truck and Trailer Technician!
Added 34 mins ago
Winnipeg - Service Technician
BGE Indoor Air Quality Solutions Ltd.
Winnipeg, MB
We are currently seeking a Service Technician to join our Winnipeg Field Services Team. In this role, you will be instrumental in helping our customers achieve clean indoor air. You will be…
Added 34 mins ago
BG
Gestionnaire du service – Équipement lourd – Construction et foresterie | Service Manager - Heavy Equipment - Construction & Forestry (Val d Or)
Brandt Group of Companies
Val-d'Or, QC
- Full-time
trice du service pour son emplacement de Val d' Or.
Added 34 mins ago
FH
Pharmacy Technician - Squamish General Hospital
Fraser Health
North Vancouver, BC
- Part-time
…and provide an integrated approach to pharmaceutical care and service excellence patients, residents and clients committed to investing in your professional development in building an…
Added 34 mins ago
FG
Automotive Service Technician - Saskatoon North Hyundai
FFUN Group
Saskatoon, SK
- Full-time
Whether you call yourself an Automotive Service Technician, Certified Journeyperson, or Red Seal Mechanic, we want to talk to you. If you’re passionate about quality work, modern tech, and…
Added 36 mins ago
GT
Truck trailer service technician
Gpex Transport Inc
St. Andrews, MB
- From $31.35 CAD / hour
- Full-time
- On-site
Added 49 mins ago
B
HVAC and Refrigeration Mechanic
BGIS
Edmonton, AB
- Full-time
The Technician IV - HVAC/Refrigeration has a minimum 5 years’ experience and holds a valid Certificate of Qualification issued by the province in which the work is performed. The incumbent…
Added 1 hour ago
Laboratory Technician - Camrose, AB
Tenaris
Camrose, AB
As a Laboratory Technician, you will conduct lab analyses, uphold quality system requirements, and maintain precise documentation. You will assist production with resolving technical…
Added 1 hour ago
Information Processing Tech. (Information Processing Technician 4)
The Government of Nova Scotia
Halifax, NS
As the Information Processing Technician, you will maintain an accurate and complete register of Crown land ownership records, administer and provide user support for the department’s…
Added 1 hour ago
Shop Service Technician
Nestle Operational Services Worldwide SA
Barrie, ON
We are looking for a Shop Service Technician based at our Barrie facility reporting into the Shop Lead Technician. The In-House technician is responsible for refurbishment and/or repairing…
Added 1 hour ago
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Service Technician, Restaurant Equipment
Ecolab
Vancouver, BC · BC
- Full-time
Join Ecolab’s sales team as a Restaurant Equipment Service Technician, covering the Lower Mainland and the surrounding areas. This opportunity is within our industry leading Institutional…
Added 1 hour ago
PT
Heavy-duty equipment technician
Primo Truck Shop Ltd.
Mississauga, ON
- $35 to $37.5 CAD / hour
- Full-time
- On-site
Added 1 hour ago
AG
Heavy-duty equipment technician
Absolute GSE
Mississauga, ON
- $36.92 to $39 CAD / hour
- Full-time
- On-site
Added 1 hour ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Longueuil, QC
- Part-time
Added 1 hour ago
AR
Laser Field Service Technician (100% Travel) (35428)
Activ8 Recruitment & Solutions
MB · Manitoba, Canada
- $26 to $35 CAD / hour
- Full-time
A global machinery manufacturer is seeking a Laser Field Service Technician to join a leading industrial machinery company. This is an excellent opportunity for mechanically and…
Added 1 hour ago
Propane Specialist - Driver
Superior Plus Propane Talent Acquisition
Moncton, NB
Install, service and repair used and new appliances and propane systems with direct supervision from a certified Service Technician and capture hours in your log book.
Added 1 hour ago
3
Quality Engineer II
3f003dc7-1976-44db-b5e0-0c1851def895
ON
- $65,000 to $85,000 CAD / year
- Full-time
…continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading…
Added 1 hour ago
LA
Library Assistant
Legislative Assembly of British Columbia
Victoria, BC
- Full-time
Post-secondary education in Library and Information Studies or a related field such as a Library Technician Diploma plus at least one year of customer service experience, or an equivalent…
Added 1 hour ago
S
Alarms and Controls Technician- FT Perm- Goose Bay
Serco
Happy Valley-Goose Bay, NL
- Full-time
As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering…
Added 1 hour ago
TT
Warehouse Technician
TF Truckload & Logistics
Edson, AB
- Full-time
TF Truckload & Logistics is a full service truckload carrier, we are positioned to provide our customers with a wide array of services. With the variety of origin and destination points in…

Netdigix Systems Inc

Technical Specialist

Burnaby, BC, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.
Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.
Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.
Microsoft 365 and Exchange administration.
VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.
Enterprise workstation deployment, configuration, and troubleshooting.
Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.
Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.
Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.
Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.
Microsoft certifications, CCNA, or comparable certifications are an asset.
Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.
ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.
Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.
Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.
Level 1 technicians receive practical support and clients feel informed and well supported.
Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

Compensation

Base salary: $65,000–$75,000 CAD per year, flexible depending on relevant experience and qualifications.

Apply About employer

More about this job

Responsibilities

Own, investigate, resolve, document, and escalate Level 2 service tickets within SLA, troubleshooting server, cloud, networking, virtualization, firewall, and endpoint issues. Complete routine infrastructure work with direction, support Level 1 technicians, and communicate professionally with clients while maintaining accurate documentation.

Requirements

Requires 3–5 years of technical support, systems administration, or IT client-services experience, including MSP experience, along with strong troubleshooting, ownership, organization, and collaboration skills. Candidates need hands-on experience with Windows Server, Microsoft 365, virtualization, networking, firewalls, endpoint protection, and RMM/PSA tools, plus a valid driver’s licence, reliable vehicle, and availability for on-call rotation.

Skills

Windows Server Administration
Active Directory
Microsoft 365 Administration
Exchange Administration
VMware
Hyper-V
Networking
Firewall Configuration
VPN Troubleshooting
VLANs
Endpoint Protection
Incident Response
RMM/PSA Tools
Technical Documentation
Client Communication
Level 2 Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
IT Managed Services
Cloud Hosting
IT Project Consulting
Windows Server 2016–2022
Active Directory
Group Policy
Microsoft 365
Exchange
VMware
Hyper-V
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
N-able N-central
ConnectWise Manage
SentinelOne
Bitdefender
FortiClient EMS
RMM
PSA
CompTIA Network+
CCNA
ITIL
SLA
VLAN
DNS
DHCP
VPN
Incident Response

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