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Added 8 mins ago
NS
Power Plant Technician II (Instrumentation Technician &/or Industrial Electrician)
Nova Scotia Power
NS · Cape Breton, NS
- Full-time
We are currently looking for a Power Plant Technician II - Instrumentation Technician &/or Industrial Electrician to join our Power Production team. they will be reporting to the Controls…
Added 8 mins ago
MS
cell phone repair technician
Mobile Snap
Quebec, QC
- Full-time
Added 8 mins ago
MR
chemical laboratory technician
MNK Recherches Inc.
Montreal, QC
- Full-time
Added 8 mins ago
NY
Pharmacist, Pharmacy Services - FTT( J0826-0179)
North York General Hospital
Toronto, ON
- Temporary
Added 22 mins ago
RS
HazMat Field Driver/Technician - AZ - CANADA
Republic Services
Beamsville, ON
- Full-time
POSITION SUMMARY: The HazMat Field Driver/Technician will be responsible for transporting various waste streams to designated generator sites in a safe and proper manner. Operate Straight…
Added 38 mins ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Brandon, MB
Evidence of ability to pass and maintain pharmacy technician or pharmacy assistant verification validation
Added 38 mins ago
K
Quality Control Technician
Komatsu
Fort McMurray, AB
- Full-time
Quality Control Technician 10/29/26 Fort McMurray, Alberta, CAN, T9K 0K4 37308 Onsite Position
Added 38 mins ago
HT
Maintenance Technician
Husky Technologies
Bolton, ON
- Full-time
We are seeking a highly skilled CNC Maintenance Technician with expertise in diagnosing,troubleshooting, and maintaining complex CNC machinery. The ideal candidate will havein-depth…
Added 38 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Added 38 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 38 mins ago
HT
Manuf. Support Technician
Husky Technologies
Bolton, ON
- Full-time
Added 38 mins ago
Combined Lab & X-Ray Technologist - Relief
Winnipeg Regional Health Authority
Virden, MB
Combined Laboratory and X-Ray Technician certificate.
Added 38 mins ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Brandon, MB
Evidence of ability to pass and maintain pharmacy technician or pharmacy assistant verification validation
Added 38 mins ago
Pharmacy Assistant
Winnipeg Regional Health Authority
Brandon, MB
Evidence of ability to pass and maintain pharmacy technician or pharmacy assistant verification validation
Added 1 hour ago
LC
Pharmacy Relief, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Toronto, ON
- Part-time
Collaboration with the Pharmacy Technician / Assistant to accurately dispense prescription medications
Added 1 hour ago
PR
Medical Device Reprocessing Technician
Peterborough Regional Health Centre
Peterborough, ON
- Part-time
Recertification within the last 2 years, unless currently working in a Medical Device Reprocessing department as a MDR Technician.
Added 1 hour ago
BH
Medical Assistant or LPN - Cardiology
BayCare Health System
St. Joseph's, NL · St Josephs, NL
- Full-time
NREMT (Nationally Registered Emergency Medical Technician)
Added 1 hour ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Regina, SK
- Internship
Convergint is currently recruiting for a team-oriented Overhead Crane Technician to join our team in Fort McMurray, AB (Suncor).
Added 1 hour ago
WA
Reconditioning Automotive Technician
Wood Automotive Group
Calgary, AB
- Full-time
…currently looking for an All Makes / All Models Reconditioning Technician or 3rd or 4th year Apprentice Technicians to join our growing Service Team at our Reconditioning Centre (5324 4 St…
Added 1 hour ago
Technical Officer, GMP USP Production
National Research Council Canada
Montreal, QC
Research Technician/Technologist - Communication (Level 2)
Added 2 hours ago
BG
Administrateur · trice du service| Service Writer
Brandt Group of Companies
Laval, QC
- Full-time
Added 2 hours ago
G
Heavy Duty Mechanic Apprentice
Glencore
Sparwood, BC
- $116,000 to $126,000 CAD / year
- Full-time
Reporting to the Maintenance Supervisor, Heavy Duty Equipment Technician Apprentices work alongside Red Seal Heavy Duty Mechanics in maintaining our fleet of mining equipment in a shop or…
Added 2 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 3 hours ago
EC
Heavy Equipment Mechanic-421A, 310T, 310S
Enviri Corporation
Hamilton, ON
- Full-time
We are seeking a skilled Heavy Equipment Technician to join our maintenance team. The successful candidate will be responsible for inspecting, troubleshooting, and repairing a variety of…
Added 4 hours ago
TL
Diesel Technician - Heavy Duty Truck Services
TruckPro, LLC
Cambridge, ON
- Full-time

Netdigix Systems Inc

Technical Specialist

Burnaby, BC, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.
Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.
Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.
Microsoft 365 and Exchange administration.
VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.
Enterprise workstation deployment, configuration, and troubleshooting.
Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.
Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.
Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.
Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.
Microsoft certifications, CCNA, or comparable certifications are an asset.
Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.
ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.
Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.
Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.
Level 1 technicians receive practical support and clients feel informed and well supported.
Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

Compensation

Base salary: $65,000–$75,000 CAD per year, flexible depending on relevant experience and qualifications.

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More about this job

Responsibilities

Own, investigate, resolve, document, and escalate Level 2 service tickets within SLA, troubleshooting server, cloud, networking, virtualization, firewall, and endpoint issues. Complete routine infrastructure work with direction, support Level 1 technicians, and communicate professionally with clients while maintaining accurate documentation.

Requirements

Requires 3–5 years of technical support, systems administration, or IT client-services experience, including MSP experience, along with strong troubleshooting, ownership, organization, and collaboration skills. Candidates need hands-on experience with Windows Server, Microsoft 365, virtualization, networking, firewalls, endpoint protection, and RMM/PSA tools, plus a valid driver’s licence, reliable vehicle, and availability for on-call rotation.

Skills

Windows Server Administration
Active Directory
Microsoft 365 Administration
Exchange Administration
VMware
Hyper-V
Networking
Firewall Configuration
VPN Troubleshooting
VLANs
Endpoint Protection
Incident Response
RMM/PSA Tools
Technical Documentation
Client Communication
Level 2 Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
IT Managed Services
Cloud Hosting
IT Project Consulting
Windows Server 2016–2022
Active Directory
Group Policy
Microsoft 365
Exchange
VMware
Hyper-V
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
N-able N-central
ConnectWise Manage
SentinelOne
Bitdefender
FortiClient EMS
RMM
PSA
CompTIA Network+
CCNA
ITIL
SLA
VLAN
DNS
DHCP
VPN
Incident Response

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