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Added 21 mins ago
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Technical Program Manager
Bite
Toronto, ON
- $90,000 to $115,000 CAD / year
- Full-time
Professional written and verbal communication, with the range to brief a technician in the morning and an executive sponsor in the afternoon.
Added 21 mins ago
SB
IT Network Field Engineer (L1)
Sharp Brains
Tiverton, ON
- Contract
We are looking for a Network Field Technician to support an onsite network installation project.
Added 21 mins ago
IT
Technician - Equipment Field Service
Inland Truck & Equipment
Fort St. John, BC
- Full-time
The Heavy-Duty Equipment Field Technician will be responsible for travelling to customers’ locations and repairing and maintaining heavy duty equipment including construction and forestry…
Added 22 mins ago
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Sr Field Service Technician
Honeywell
London, ON
- Full-time
Added 36 mins ago
BG
Service Technician - Shop_CA
Brandt Group of Companies
Brooks, AB
- Full-time
Brandt Tractor Ltd is currently seeking a Service Technician for our Brooks Agriculture location.
Added 51 mins ago
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On Call Flight Simulator Electronic Technician (Part-Time)-EN
CAE
Montreal, QC
- Part-time
Added 51 mins ago
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Field Operations Leader
Securitas Technology Canada
Port Coquitlam, BC
- $90,000 to $100,000 CAD / year
- Full-time
Securitas Technology Canada is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.
Added 1 hour ago
VV
Electrical I UPS Systems Field Service Technician
Veracity Ventures Inc.
Edmonton, AB
- $70,000 to $87,000 CAD / year
- Full-time
Field Service Technician – Electrical / UPS Systems
Added 1 hour ago
7
Technician - Equipment Field Service
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Fort St. John, BC
- Full-time
The Heavy-Duty Equipment Field Technician will be responsible for travelling to customers’ locations and repairing and maintaining heavy duty equipment including construction and forestry…
Added 1 hour ago
7
Apprentice Tech - Truck
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Burnaby, BC
- Full-time
The Apprentice Truck & Transport Technician will be responsible for repairing and maintaining diesel engine industrial trucks according to dealership and factory specifications under the…
Added 1 hour ago
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Engineering Technician
MineSense
Vancouver, BC
- Full-time
We are looking for a talented Engineering Technician to join our Operations Team in Vancouver, BC. Reporting to the Manager, Vancouver Operations, this individual is responsible for…
Added 1 hour ago
CO
Engineering Project Technologist (Design & Construction)
City of Delta
Vancouver, BC · City Hall, British Columbia
- Full-time
- Temporary
A diploma in Civil Engineering Technology from a recognized Institute of Technology;
Added 1 hour ago
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Technician I, Sample Management
Altasciences
Laval, QC
- Full-time
The Technician I, Sample Management is responsible for sample management general activities such as sample and material inventory, service request and disposal or shipment. Training is…
Added 1 hour ago
TI
Estimator
Trane Italia
Ottawa, ON
- Full-time
Bachelor's or Associates degree in engineering, engineering technology or related study preferred with minimum of three (3) to five (5) years’ related experience; or technical certificate…
Added 1 hour ago
MT
Engineering Technician
MineSense Technologies Ltd.
Vancouver, BC
- $52,500 to $56,000 CAD / year
- Full-time
We are looking for a talented Engineering Technician to join our Operations Team in Vancouver, BC. Reporting to the Manager, Vancouver Operations, this individual is responsible for…
Added 2 hours ago
Transportation Technician I
City of Edmonton
AB
Registration or eligibility for certification as a Certified Engineering Technologist (C.E.T.) or Technician with ASET (Association of Science and Engineering Technology Professionals of…
Added 2 hours ago
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Assembly Technician (contract)
VitalBio
Oakville, ON
- Contract
In this technical production role, the Assembly Technician II will be responsible for supporting the production scale up of processes for assembly of instruments, modules and sub-assemblies…
Added 2 hours ago
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On Call Flight Simulator Electronic Technician (Part-Time)
CAE
Montreal, QC
- Part-time
Added 2 hours ago
FSQA Technician
HelloFresh
Mississauga, ON
As a Food Safety & Quality Assurance Technician, you will act as the first checkpoint in the effective food safety and quality assurance system. Reporting to the site FSQA Manager, you will…
Added 2 hours ago
Information Processing Tech. (Information Processing Technician 4)
The Government of Nova Scotia
Halifax, NS
As the Information Processing Technician, you will maintain an accurate and complete register of Crown land ownership records, administer and provide user support for the department’s…
Added 2 hours ago
E
Service Technician, Restaurant Equipment
Ecolab
Vancouver, BC · BC
- Full-time
Join Ecolab’s sales team as a Restaurant Equipment Service Technician, covering the Lower Mainland and the surrounding areas. This opportunity is within our industry leading Institutional…
Added 3 hours ago
Propane Specialist - Driver
Superior Plus Propane Talent Acquisition
Moncton, NB
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Added 3 hours ago
3
Quality Engineer II
3f003dc7-1976-44db-b5e0-0c1851def895
ON
- $65,000 to $85,000 CAD / year
- Full-time
…with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of…
Added 3 hours ago
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DCS Operator / DCS Technician
Airswift
Squamish, BC
- Full-time
Airswift is supporting a major energy and industrial project in Canada and is seeking an experienced Senior Operations Technician DCS Process to join a world-class operations team.
Added 3 hours ago
S
Alarms and Controls Technician- FT Perm- Goose Bay
Serco
Happy Valley-Goose Bay, NL
- Full-time
Assist Alarms and Controls Technician Level II with the performance Of duties.

Netdigix Systems Inc

Technical Specialist

Burnaby, BC, Canada

$65,000 to $75,000 CAD / year · Full-time

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Job details

Pay: $65,000 to $75,000 CAD / year
Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3–5 years of technical support, systems administration, or IT client-services experience.
Posting language: English
Posted: Oct 28, 2026

Original job description

Netdigix Systems is a recognized leader in IT Managed Services, Cloud Hosting, and IT Project Consulting across Vancouver and the Lower Mainland. We deliver proactive, SLA-driven IT support and tailored technology solutions to our clients.

We are looking for a strong, client-focused MSP Level 2 Technical Specialist who can take ownership of service tickets, learn client environments, troubleshoot independently, and provide technical guidance to Level 1 technicians when needed.

Why Join Us?

Work across a diverse client base and build hands-on experience in managed services, cloud, cybersecurity, networking, and virtualization.
Complete meaningful routine infrastructure work with clear direction and support from senior technical staff.
Join a collaborative team that values accountability, curiosity, clear communication, and continuous learning.

About the Role

As an IT Technical Specialist Level 2, you will own and resolve Level 2 service requests in a fast-paced MSP environment. You will investigate issues thoroughly, use available documentation and ticket history, communicate professionally with clients and colleagues, and keep work moving without needing step-by-step supervision.

This role is for a capable Level 2 technician who can complete routine infrastructure work once the objective and design are established. Larger or more complex projects will be directed and reviewed by senior team members; this position is not expected to independently architect complex solutions or act as the primary technical contact for assigned client accounts.

Key Responsibilities

Own, investigate, resolve, document, and escalate Level 2 tickets within SLA.
Troubleshoot Windows Server, Microsoft 365, Active Directory, virtualization, networking, firewalls, VPNs, and endpoint issues.
Review ticket history and documentation before escalating issues.
Support and guide Level 1 technicians on escalated requests.
Complete routine infrastructure work with direction, including server and Hyper-V migrations, domain controller replacements, Cisco Firepower firewall work, managed-switch replacements, VLANs, and Microsoft 365 administration.
Maintain accurate documentation and communicate professionally with clients and internal teams.

Qualifications

3–5 years of technical support, systems administration, or IT client-services experience.
MSP experience is required.
Strong troubleshooting mindset, ownership, organization, and willingness to learn unfamiliar technologies.
Able to accept feedback and work collaboratively.
Valid driver’s licence and reliable vehicle for onsite client visits.
Available for an on-call rotation.
Experience with RMM/PSA tools, preferably N-able N-central and ConnectWise Manage.

Technical Skills

You should have hands-on experience with:

Windows Server 2016–2022, including Active Directory, Group Policy, file and share permissions, domain controller administration, and server administration.
Microsoft 365 and Exchange administration.
VMware and Hyper-V virtualization, including virtual machine management and routine host replacement or migration work.
Enterprise workstation deployment, configuration, and troubleshooting.
Networking fundamentals, including switches, routers, VLANs, DNS, DHCP, and VPN connectivity.
Firewall configuration and troubleshooting, preferably Cisco Firepower, Fortinet FortiGate, and Ubiquiti UniFi.
Endpoint protection, incident response, and remediation using tools such as SentinelOne, Bitdefender, and FortiClient EMS.
Remote monitoring and management tools, ticketing systems, and technical documentation.

Preferred Credentials

CompTIA Network+ or equivalent practical experience.
Microsoft certifications, CCNA, or comparable certifications are an asset.
Diploma or bachelor’s degree in Computer Science, Information Technology, or a related field is an asset.
ITIL or IT project coordination experience is an asset.

What Success Looks Like

Level 2 incidents are owned, resolved accurately, and completed within SLA.
Client environments and ticket histories are understood well enough to troubleshoot confidently and escalate thoughtfully.
Routine infrastructure work is prepared, executed, and documented reliably once scope and design are established.
Level 1 technicians receive practical support and clients feel informed and well supported.
Documentation is current, communication is constructive, and recurring issues are reduced through thorough investigation.

Compensation

Base salary: $65,000–$75,000 CAD per year, flexible depending on relevant experience and qualifications.

Apply About employer

More about this job

Responsibilities

Own, investigate, resolve, document, and escalate Level 2 service tickets within SLA, troubleshooting server, cloud, networking, virtualization, firewall, and endpoint issues. Complete routine infrastructure work with direction, support Level 1 technicians, and communicate professionally with clients while maintaining accurate documentation.

Requirements

Requires 3–5 years of technical support, systems administration, or IT client-services experience, including MSP experience, along with strong troubleshooting, ownership, organization, and collaboration skills. Candidates need hands-on experience with Windows Server, Microsoft 365, virtualization, networking, firewalls, endpoint protection, and RMM/PSA tools, plus a valid driver’s licence, reliable vehicle, and availability for on-call rotation.

Skills

Windows Server Administration
Active Directory
Microsoft 365 Administration
Exchange Administration
VMware
Hyper-V
Networking
Firewall Configuration
VPN Troubleshooting
VLANs
Endpoint Protection
Incident Response
RMM/PSA Tools
Technical Documentation
Client Communication
Level 2 Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Provider
IT Managed Services
Cloud Hosting
IT Project Consulting
Windows Server 2016–2022
Active Directory
Group Policy
Microsoft 365
Exchange
VMware
Hyper-V
Cisco Firepower
Fortinet FortiGate
Ubiquiti UniFi
N-able N-central
ConnectWise Manage
SentinelOne
Bitdefender
FortiClient EMS
RMM
PSA
CompTIA Network+
CCNA
ITIL
SLA
VLAN
DNS
DHCP
VPN
Incident Response

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