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NetFusion Designs | Managed IT Support Services & Cloud Hosting

Level 2 IT Support Technician

Toronto, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 11, 2026

Original job description

NetFusion Designs (NFD) is a managed IT services provider supporting small and mid-sized businesses across Ontario since 2006. We look after our clients' servers, Microsoft 365, networks and security, and pride ourselves on fast, friendly support and fixing problems properly the first time.

The role

We're looking for an experienced Level 2 technician to join our service desk on the afternoon/evening shift. You'll take escalations from Level 1, own complex tickets from start to finish, and visit client sites in the Toronto area when hands-on work is needed.

Schedule: Monday to Friday, 12:00 PM - 8:00 PM ET

Type: Full-time contract

Location: Toronto, ON - hybrid (remote + client sites across the GTA)

What you'll do

Resolve escalated tickets across Windows Server, Active Directory and Microsoft 365

Administer Microsoft 365 / Exchange Online / Entra ID (users, licensing, mailboxes, MFA, groups, permissions)

Maintain Windows Server environments: AD, DNS, DHCP, Group Policy, file and print services, patching

Work tickets, time entries and client communication in ConnectWise PSA, and use RMM tools for remote support

Travel to client sites in the GTA for installs, troubleshooting and hardware work

Document fixes and configurations, and write clear updates for clients

What you need

Located in Toronto with a valid driver's licence and your own vehicle (for client site visits)

Windows Server administration experience (AD, GPO, DNS/DHCP, file/print)

Microsoft 365 / Office 365 administration experience

MSP experience - you've worked in a managed services environment supporting multiple clients

ConnectWise experience (PSA/Manage; Automate/RMM a plus)

Clear written and spoken English, and comfort dealing directly with clients

Available Monday to Friday, 12 PM - 8 PM ET

Nice to have

Networking (firewalls, switches, Wi-Fi - Meraki/UniFi), Citrix/RDS, backup tools (Veeam/Cove), endpoint security (SentinelOne)

Microsoft certifications (e.g. MS-102, AZ-104) or CompTIA

How to apply

Apply with your resume and answer the screening questions, including your expected hourly rate for this full-time contract role.

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More about this job

Responsibilities

Resolve escalated IT tickets and manage complex issues from start to finish across Windows Server, Active Directory, and Microsoft 365 environments. Maintain client systems, document fixes, communicate with clients, and travel to GTA client sites for installations, troubleshooting, and hardware work.

Requirements

Candidates need Windows Server and Microsoft 365 administration experience, prior MSP experience supporting multiple clients, and familiarity with ConnectWise; RMM experience is an advantage. The role also requires Toronto-area residence, a valid driver's licence and personal vehicle, clear English communication, and availability Monday to Friday from 12:00 PM to 8:00 PM ET.

Skills

Windows Server Administration
Active Directory
Group Policy
DNS
DHCP
Microsoft 365 Administration
Exchange Online
Entra ID
ConnectWise PSA
Remote Monitoring and Management Tools
Client Support
Ticket Management
Technical Documentation
Networking
Troubleshooting

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
Windows Server
Active Directory
Group Policy
DNS
DHCP
Microsoft 365
Office 365
Exchange Online
Entra ID
ConnectWise PSA
ConnectWise Manage
ConnectWise Automate
RMM
Meraki
UniFi
Citrix
Remote Desktop Services
Veeam
Cove
SentinelOne
MS-102
AZ-104
CompTIA
Client Support
Escalation Management
Patch Management
File and Print Services
MFA
Hardware Troubleshooting

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