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Added 9 mins ago
B
Senior Software Developer – GeoTalent / .NET
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NetFusion Designs | Managed IT Support Services & Cloud Hosting

Onsite Field Technician

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 2, 2027
Posting language: English
Posted: Oct 4, 2026

Original job description

Company Description NetFusion Designs is a SOC 2 certified Managed IT Services Provider supporting small and medium-sized businesses across Ontario and North America from its headquarters in Kitchener. The company delivers proactive IT support, managed cybersecurity, cloud hosting, VoIP, and AI-powered business solutions designed to keep client environments secure, efficient, and competitive. With rapid average response and resolution times, NetFusion Designs provides 24/7 helpdesk services, advanced security operations, backup and disaster recovery, and virtual CIO guidance. The team serves a wide range of industries, including manufacturing, professional services, and healthcare-related practices, combining enterprise-grade technology with the responsiveness of a local, people-first partner. As one of the few SOC 2 certified MSPs in the region, NetFusion Designs maintains rigorous processes to protect data privacy and confidentiality.

Role Description The Onsite Field Technician is a full-time hybrid role based in Toronto, ON, with a mix of onsite client visits and work-from-home activities as needed. In this role, you will provide hands-on technical support at client locations, including troubleshooting workstations, servers, networks, and peripheral devices, and resolving hardware and software issues in a timely manner. You will assist with the deployment and maintenance of IT infrastructure such as switches, firewalls, access points, and VoIP systems, as well as support cloud and Microsoft 365 environments. Day-to-day responsibilities include responding to service tickets, performing root-cause analysis, documenting work performed, and communicating clearly with clients and the internal helpdesk team. You will also participate in scheduled maintenance, installations, and upgrades while following security and compliance best practices aligned with the company’s SOC 2 standards.

Qualifications

Strong technical support skills in Windows desktop and server environments, including installation, configuration, and troubleshooting of operating systems and common business applications.
Hands-on experience with networking fundamentals, such as TCP/IP, VLANs, switches, firewalls, Wi-Fi access points, and basic routing concepts.
Familiarity with cloud and productivity platforms, including Microsoft 365, Exchange Online, SharePoint, and remote access tools.
Ability to diagnose and resolve hardware issues for PCs, laptops, printers, and related peripherals, including component replacement and setup.
Knowledge of cybersecurity best practices, endpoint protection, backups, and adherence to security and compliance standards.
Excellent customer service, communication, and documentation skills, with the ability to explain technical issues in clear, accessible language.
Proven ability to work independently in the field, manage time effectively, and prioritize multiple service requests.
Valid driver’s license and reliable transportation for regular onsite client visits in the Greater Toronto Area.

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More about this job

Responsibilities

Provide hands-on technical support at client sites, troubleshooting workstations, servers, networks, peripherals, and software, and assisting with IT infrastructure deployments and maintenance. Respond to service tickets, perform root-cause analysis, document work, communicate with clients and the helpdesk, and complete scheduled maintenance and upgrades in line with security and compliance practices.

Requirements

Requires technical support experience with Windows desktop and server environments, networking fundamentals, Microsoft 365 and related cloud platforms, and PC and peripheral hardware. Candidates should have cybersecurity and backup knowledge, strong customer service and documentation skills, the ability to work independently and prioritize requests, and a valid driver’s license with reliable transportation.

Skills

Windows Desktop And Server Support
Operating System Installation And Troubleshooting
TCP/IP
VLANs
Switches And Firewalls
Wi-Fi Access Points
Basic Routing
Microsoft 365
Exchange Online
SharePoint
Remote Access Tools
Hardware Troubleshooting And Component Replacement
Cybersecurity Best Practices
Endpoint Protection
Backup And Disaster Recovery
Customer Service And Documentation

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
SOC 2
Windows
Windows Server
TCP/IP
VLANs
Switches
Firewalls
Wi-Fi Access Points
Routing
Microsoft 365
Exchange Online
SharePoint
VoIP
Cloud Hosting
Remote Access
Workstations
Servers
Printers
Endpoint Protection
Cybersecurity
Backup And Disaster Recovery
Service Tickets
Root-Cause Analysis
IT Infrastructure
Security And Compliance
Hardware Troubleshooting
Client Support

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