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Added 3 mins ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Toronto, ON · Ottawa, ON · Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
…(POCs), envisioning workshops, whiteboarding sessions, and technical demonstrations that showcase the business value of Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365…
Added 3 mins ago
N
Manager, Community Relations and Retail Operations
Northwestel
Yellowknife, NT
- Full-time
Resolve or escalate customer concerns, complaints, technical inquiries, special requests, and service-related issues in a timely and professional manner.
Added 3 mins ago
M
Accountant, Assurance and Accounting (Fall 2027)
MNP
Chilliwack, BC
- $50,000 to $65,000 CAD / year
- Full-time
Customer service and/or client service experience is considered an asset
Added 18 mins ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
…maintain accurate appeal statuses, troubleshoot process and technical issues, and prepare final appeal decisions for publication and…
Added 18 mins ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
…maintain accurate appeal statuses, troubleshoot process and technical issues, and prepare final appeal decisions for publication and…
Added 18 mins ago
EG
Health & Safety Specialist
Emterra Group
Surrey, BC
- Full-time
…companies. organizations have been deemed to be an “essential service” by providing collection and processing for recycling, organics, and waste that keep our communities clean and safe.…
Added 18 mins ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
…Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service Workspace, custom development, Web API, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, and CI/CD…
Added 18 mins ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
…Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service Workspace, custom development, Web API, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, and CI/CD…
Added 18 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11649
Added 18 mins ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
The ideal candidate will have extensive experience with Dynamics 365 Customer Service, Customer Service Workspace, Power Platform, Model-Driven Apps, Power Pages, Canvas Apps, custom…
Added 18 mins ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
The ideal candidate will have extensive experience with Dynamics 365 Customer Service, Customer Service Workspace, Power Platform, Model-Driven Apps, Power Pages, Canvas Apps, custom…
Added 18 mins ago
SM
Software Developer – CRM – Senior - RQ11653
S M Software Solutions Inc
Toronto, ON
- Internship
…Microsoft Power Platform, Azure solution design, Dynamics CRM Customer Service Workspace, custom development, Web API, ASP.NET, .NET Core, Entity Framework, Azure SQL, DevOps, and CI/CD…
Added 18 mins ago
SM
Software Developer – CRM – Senior - RQ11654
S M Software Solutions Inc
Toronto, ON
- Internship
The ideal candidate will have extensive experience with Dynamics 365 Customer Service, Customer Service Workspace, Power Platform, Model-Driven Apps, Power Pages, Canvas Apps, custom…
Added 18 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11649
Added 18 mins ago
C
Data Analyst
CGI
Toronto, ON
- Full-time
This role works closely with business and technology teams to analyze data, identify trends, and drive improvements in efficiency, customer experience, and service delivery.
Added 18 mins ago
SM
RQ11649 – Project Manager/Leader – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11649
Added 18 mins ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
…maintain accurate appeal statuses, troubleshoot process and technical issues, and prepare final appeal decisions for publication and…
Added 18 mins ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
…maintain accurate appeal statuses, troubleshoot process and technical issues, and prepare final appeal decisions for publication and…
Added 18 mins ago
IG
Facility Technician
Insight Global
Quebec, QC · Greater Quebec City Metropolitan Area
- $35 to $40 CAD / hour
- Contract
Technical procedure writing and execution experience for SOP/MOP/EOPs
Added 33 mins ago
J
Customer Operations & Support
Junip
Remote, Canada
- Full-time
- Remote
Resolve difficult/technical customer problems via live-chat, email & video calls
Added 33 mins ago
M
Senior Software Engineer - Card Network Integration
Marqeta
Remote, Canada
- Full-time
- Remote
…and transaction data. You will own and deliver projects in service of quarterly goals on the team and independently identify solutions to solve ambiguous, open-ended problems. You will work…
Added 47 mins ago
OH
Olathe-Bariatric and General Surgery - Patient Service Representative
Olathe Health
Pavilion 1, BC
- Full-time
…the first point of contact for our patients and visitors and customer service skills are monitored for excellence. They are held accountable for obtaining correct patient demographic and…
Added 47 mins ago
TU
Trades 2 - Roofer & Caulker
The University of British Columbia
Vancouver, BC
- $7,186 to $7,666 CAD / month
- Full-time
…equipment to be employed and how best to complete the work based on technical knowledge of the trade and related departmental guidelines and policies; inappropriate decisions may result in…
Added 47 mins ago
R
Sales Associate
RONA
Grande Prairie, AB
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 47 mins ago
WM
Applications Engineer
Weir Minerals
Sudbury, ON · Greater Sudbury, ON
- Full-time
⦿ Equipment Selection: Perform detailed pump, valve, and piping system selections based on technical specifications and customer operational requirements, ensuring optimal fit and…

NetFusion Designs | Managed IT Support Services & Cloud Hosting

Onsite Field Technician

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 2, 2027
Posting language: English
Posted: Oct 4, 2026

Original job description

Company Description NetFusion Designs is a SOC 2 certified Managed IT Services Provider supporting small and medium-sized businesses across Ontario and North America from its headquarters in Kitchener. The company delivers proactive IT support, managed cybersecurity, cloud hosting, VoIP, and AI-powered business solutions designed to keep client environments secure, efficient, and competitive. With rapid average response and resolution times, NetFusion Designs provides 24/7 helpdesk services, advanced security operations, backup and disaster recovery, and virtual CIO guidance. The team serves a wide range of industries, including manufacturing, professional services, and healthcare-related practices, combining enterprise-grade technology with the responsiveness of a local, people-first partner. As one of the few SOC 2 certified MSPs in the region, NetFusion Designs maintains rigorous processes to protect data privacy and confidentiality.

Role Description The Onsite Field Technician is a full-time hybrid role based in Toronto, ON, with a mix of onsite client visits and work-from-home activities as needed. In this role, you will provide hands-on technical support at client locations, including troubleshooting workstations, servers, networks, and peripheral devices, and resolving hardware and software issues in a timely manner. You will assist with the deployment and maintenance of IT infrastructure such as switches, firewalls, access points, and VoIP systems, as well as support cloud and Microsoft 365 environments. Day-to-day responsibilities include responding to service tickets, performing root-cause analysis, documenting work performed, and communicating clearly with clients and the internal helpdesk team. You will also participate in scheduled maintenance, installations, and upgrades while following security and compliance best practices aligned with the company’s SOC 2 standards.

Qualifications

Strong technical support skills in Windows desktop and server environments, including installation, configuration, and troubleshooting of operating systems and common business applications.
Hands-on experience with networking fundamentals, such as TCP/IP, VLANs, switches, firewalls, Wi-Fi access points, and basic routing concepts.
Familiarity with cloud and productivity platforms, including Microsoft 365, Exchange Online, SharePoint, and remote access tools.
Ability to diagnose and resolve hardware issues for PCs, laptops, printers, and related peripherals, including component replacement and setup.
Knowledge of cybersecurity best practices, endpoint protection, backups, and adherence to security and compliance standards.
Excellent customer service, communication, and documentation skills, with the ability to explain technical issues in clear, accessible language.
Proven ability to work independently in the field, manage time effectively, and prioritize multiple service requests.
Valid driver’s license and reliable transportation for regular onsite client visits in the Greater Toronto Area.

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More about this job

Responsibilities

Provide hands-on technical support at client sites, troubleshooting workstations, servers, networks, peripherals, and software, and assisting with IT infrastructure deployments and maintenance. Respond to service tickets, perform root-cause analysis, document work, communicate with clients and the helpdesk, and complete scheduled maintenance and upgrades in line with security and compliance practices.

Requirements

Requires technical support experience with Windows desktop and server environments, networking fundamentals, Microsoft 365 and related cloud platforms, and PC and peripheral hardware. Candidates should have cybersecurity and backup knowledge, strong customer service and documentation skills, the ability to work independently and prioritize requests, and a valid driver’s license with reliable transportation.

Skills

Windows Desktop And Server Support
Operating System Installation And Troubleshooting
TCP/IP
VLANs
Switches And Firewalls
Wi-Fi Access Points
Basic Routing
Microsoft 365
Exchange Online
SharePoint
Remote Access Tools
Hardware Troubleshooting And Component Replacement
Cybersecurity Best Practices
Endpoint Protection
Backup And Disaster Recovery
Customer Service And Documentation

Visa sponsorship

Not detected in the job text

Keywords

Managed IT Services
SOC 2
Windows
Windows Server
TCP/IP
VLANs
Switches
Firewalls
Wi-Fi Access Points
Routing
Microsoft 365
Exchange Online
SharePoint
VoIP
Cloud Hosting
Remote Access
Workstations
Servers
Printers
Endpoint Protection
Cybersecurity
Backup And Disaster Recovery
Service Tickets
Root-Cause Analysis
IT Infrastructure
Security And Compliance
Hardware Troubleshooting
Client Support

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