System Administrator

Company Description NetFusion Designs is a SOC 2 certified Managed IT Services Provider (MSP) supporting small and medium-sized businesses across Ontario and North America from its headquarters in Kitchener. The team delivers proactive IT support, managed cybersecurity, cloud hosting, VoIP, and AI-powered solutions that help organizations remain secure, efficient, and competitive. With rapid response and resolution times, NetFusion Designs provides 24/7 helpdesk services and a comprehensive suite of offerings including compliance-focused security audits, private and hybrid cloud environments, backup and disaster recovery, and virtual CIO services. The company serves a wide range of industries such as manufacturing, insurance, professional services, and real estate, and combines enterprise-grade IT capabilities with the responsiveness of a local, people-first partner. As one of the few SOC 2 certified MSPs in the region, NetFusion Designs maintains rigorous processes to protect client data and confidentiality.

Role Description The System Administrator role at NetFusion Designs is a contract, on-site position based in Toronto, ON. This role is responsible for managing and maintaining client servers, workstations, and network infrastructure, ensuring systems are secure, stable, and optimally configured. Day-to-day tasks include monitoring system performance, applying patches and updates, managing user accounts and permissions, performing backups and restores, and supporting cloud and virtualized environments. The System Administrator will respond to incidents and service requests, diagnose and resolve technical issues, document changes and procedures, and collaborate with other technical teams to implement improvements. This role also involves assisting with security best practices, participating in IT projects and deployments, and communicating clearly with clients and internal stakeholders.

Qualifications

• Strong System Administration skills, including server management, operating system configuration, and user account administration.
• Proficiency in Troubleshooting and Technical Support for hardware, software, and network-related issues in a business environment.
• Experience with Network Administration, including switching, routing, firewalls, VPNs, and wireless network management.
• Solid Information Technology foundation, including familiarity with cloud platforms, virtualization, backup solutions, and security best practices.
• Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, or equivalent industry credentials are an asset.
• Ability to work on-site in Toronto, ON, manage multiple priorities, and communicate effectively with technical and non-technical stakeholders.
• Previous experience in a Managed Service Provider (MSP) or multi-client environment is preferred.
• Post-secondary education in Information Technology, Computer Science, or a related field, or equivalent practical experience.