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Added 16 mins ago
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Product Support Engineer - NAMER
Ashby
Canada
- Full-time
Support Specialist owns cases and customer communication end-to-end. Troubleshoots complex issues by navigating internal tooling - audit logs, user experience testing, and API testing - to…
Added 16 mins ago
OC
Metallurgy Supervisor (Permanent)
Orano Canada
SK · Saskatchewan, Canada
- Internship
Improvement, Customer Satisfaction, Ethics, Transparency and Dialogue, Respect and People Development
Added 47 mins ago
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Electrical and Instrumentation Engineer
SPECTRAFORCE
Oakville, ON
- $53 to $63 CAD / hour
- Contract
Job Title: Electrical & Instrumentation Engineer
Added 1 hour ago
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Principal Mechanical Engineer
Worley
Edmonton, AB · Calgary, AB
- Full-time
The Principal Mechanical Engineer – Static Equipment is a senior technical authority and subject matter expert responsible for providing strategic engineering leadership for static…
Added 1 hour ago
AC
AWS DevOps Engineer
Adastra Corporation
Markham, ON
- Full-time
…responsibly, strategically, and at scale. With over 25 years of experience, Adastra empowers enterprise clients to unlock business value through data innovation, operational excellence, and…
Added 2 hours ago
SOFTWARE ENGINEER III - HYBRID
Green Shield Canada
Toronto, ON
As a Software Engineer III, you will deliver end-to-end product improvements across user experience, backend services, APIs, databases, and cloud-based systems. You will work closely with…
Added 2 hours ago
Q
AI Agent Engineer
Qlik
Canada
- $92,700 to $116,000 CAD / year
- Full-time
Contribute to roadmap planning by identifying new agentic use cases within the COI org Journey Orchestration & Experience Governance Beyond the build, you will own how agents are deployed…
Added 2 hours ago
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Software Engineer - Front End
Microsoft
Vancouver, BC
- Full-time
Experience building and shipping modern customer-facing web applications and user experiences.
Added 2 hours ago
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eTrading Full Stack Engineering - Network
HSBC
Toronto, ON
- Full-time
Engineer secures and resilient client-facing connectivity using appropriate routing segmentation and redundancy patterns and coordinate requirements testing and implementation with clients…
Added 2 hours ago
H
eTrading Full Stack Engineering - Compute
HSBC
Toronto, ON
- Full-time
Engineer basic input output system (BIOS), firmware, kernel and user space settings for deterministic performance including CPU isolation, interrupt request (IRQ) placement, power policy,…
Added 2 hours ago
H
Full Stack Engineer, Client Performance and Management Information (CPMI)
HSBC
Toronto, ON
- Full-time
Join the Client Performance and Management Information (CPMI) technology team in Toronto as a Software Engineer focused on full stack development across JavaScript, Node.js, and modern…
Added 2 hours ago
BS
Senior Design Quality Engineer / Ingénieur principal en qualité de la conception
Boston Scientific
Montreal, QC
- Full-time
7+ years of experience in Quality Assurance, Design Assurance, Software Quality, or related roles in the medical device industry.
Added 2 hours ago
PC
Ingénieur(e) en maintien de la circulation
Parsons Corporation
Montreal, QC
- Full-time
Minimum de 5 années d’expérience pertinente en maintien de la circulation, gestion temporaire de la circulation, contrôle de la circulation, phasage de travaux, conception routière ou…
Added 2 hours ago
PC
Systems Integration Manager - Rail & Transit
Parsons Corporation
Burnaby, BC
- Part-time
Ready to take your engineering and management experience to the next level to work on complex Rail Systems construction projects that will have a huge impact on the local community in…
Added 2 hours ago
Q
Sr Staff AI Software Engineer
Qualcomm
Markham, ON
- Full-time
…smarter, connected future for all. As a Qualcomm Machine Learning Engineer, you will create and implement machine learning techniques, frameworks, and tools that enable the efficient…
Added 2 hours ago
PF
Data Analyst 1
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
- Full-time
Reporting to the Lead Data Engineer, the Data Analyst 1 supports business decision-making through hands-on data analysis, reporting, and insight generation. This role works closely with…
Added 2 hours ago
JM
Division Process Engineer
Johns Manville
Innisfail, AB
- Full-time
…upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors. In addition, this position is eligible for an incentive…
Added 2 hours ago
M&
Coatings Engineer
Mitchell & Associates
Vaughan, ON
- Full-time
University degree in Chemical Engineering and 2 - 4 years of experience working in e-coat/powder coat facilities
Added 2 hours ago
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Field Service Operations - Superintendent Engineer
Everllence
Dartmouth, NS
- Full-time
University degree in Engineering with related work experience
Added 2 hours ago
DevOps Engineer
Varonis
Canada
The Role: We are seeking an experienced and driven DevOps Engineer to join our join an engineering team whose mission is to make AI secure for the enterprise. We have a cutting‑edge product…
Added 2 hours ago
A
Linux Development Engineer - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Wind River is seeking a Linux Development Engineer to join the eLxr team and contribute to the development and evolution of our Debian-based Linux distribution. In this hands-on engineering…
Added 2 hours ago
A
Linux Development Engineer - eLxr Distribution
Aptiv
Ottawa, ON
- Full-time
Wind River is seeking a Linux Development Engineer to join the eLxr team and contribute to the development and evolution of our Debian-based Linux distribution. In this hands-on engineering…
Added 2 hours ago
V
Mechanical Engineer II
Verathon
Burnaby, BC
- Full-time
Verathon® is looking for a Mechanical Engineer II to become the newest member of our Airway Sustaining Team located in Burnaby, British Columbia.
Added 2 hours ago
SC
Senior Mechanical Engineer
SYSTRA Canada
Montreal, QC
- Full-time
SYSTRA Canada is looking for a mechanical engineer in systems integration to lead the integration and validation of mechanical systems for refurbished passenger cars. They will translate…
Added 2 hours ago
V
Mechanical Engineer
Verathon
Burnaby, BC
- $81,940 to $95,674 CAD / year
- Full-time
Verathon® is looking for a Mechanical Engineer II to become the newest member of our Airway Sustaining Team located in Burnaby, British Columbia.

NETGEAR

L3 Technical Support Engineer - Enterprise Networking & AV Solution

Remote, Canada

Remote

$67,000 to $76,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $67,000 to $76,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Posting language: English
Posted: Oct 6, 2026

Original job description

L3 Technical Support Engineer, Enterprise Networking and AV Solutions

Location: Remote, Canada (British Columbia preferred)
Department: Customer Support and Services (CSS)
Reports To: Manager, L3 Technical Support

About the Role

NETGEAR is looking for a highly skilled, customer-focused L3 Technical Support Engineer to join our growing Enterprise Networking and AV technical support team. This is a remote position based in Canada, with a preference for candidates in British Columbia. You'll work hours that line up with Pacific Time to support our North America customers.

You'll be the escalation point for L1 and L2 support. Working with our engineering teams, you'll resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators. You'll support NETGEAR's switches, WiFi access points, security gateways, and network management solutions, both cloud and on-premises. In this post-sales role, you'll represent NETGEAR to our customers, bringing strong technical skills and excellent customer management to a fast-paced, high-growth environment.

Key Responsibilities

Serve as the technical escalation point for Enterprise Networking and AV customers, working with them directly by phone whenever possible
Diagnose and resolve complex technical issues involving:
- Layer 2 switching and Layer 3 routing
- QoS, IGMP, and STP
- Network and AV-over-IP hardware
- Wireless networking
- AV protocols and interoperability (Dante, NDI, AES67, and others)
- Cloud-based and on-premises management platforms
Work with engineering and product teams to resolve complex issues and bugs, and share feedback that improves the customer experience
Replicate issues and validate fixes hands-on in lab environments
Document solutions, root causes, and workarounds in the knowledge base
Stay current on emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates
Contribute to proactive support work, such as support guides, training for lower-tier support teams, and customer-facing webinars and documentation

What You Bring

4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Fluent written and spoken English, with the ability to explain complex technical concepts to customers at any level of technical expertise
Extensive knowledge of networking protocols and topologies
Hands-on expertise with:
- VLANs, QoS, STP/RSTP, and Ethernet switching protocols
- Wireless networking deployment and troubleshooting
- Routing protocols and troubleshooting
- IGMP Snooping, Querier, and multicast traffic optimization
- CLI troubleshooting tools, port mirroring, and packet capture analysis
Strong working knowledge of Wireshark
Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)
Strong skills with technical documentation, ticketing systems, and remote diagnostic tools

Nice to Have

Familiarity with ProAV systems and tools such as Dante Controller, Q-SYS, NDI Studio Monitor, AMX, or Crestron NVX
Experience supporting AV system integrators, event production, or ProAV deployments
Industry certifications such as NETGEAR Certified, CCNA, CWNA, Dante Level 2+, or AVIXA CTS
A track record of working remotely and independently

Who You Are

A confident problem solver who handles escalations calmly and professionally
Committed to customer satisfaction, with a consultative approach
A clear, effective communicator with customers, partners, and internal teams
Detail-oriented, with strong organization and documentation habits
Collaborative across Support, Engineering, and Product teams
Flexible with your hours when global customers need support

Company Statement/Values:

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

Serve as the technical escalation point for enterprise networking and AV customers to diagnose and resolve complex hardware and software issues. Collaborate with engineering and product teams to validate fixes, document solutions, and improve the overall customer experience.

Requirements

Requires 4+ years of experience in customer-facing technical support or network operations with extensive knowledge of networking protocols. Candidates must possess strong troubleshooting skills for switching, routing, and AV-over-IP environments.

Skills

Technical Support
Enterprise Networking
AV-over-IP
Layer 2 Switching
Layer 3 Routing
QoS
IGMP
STP
Wireless Networking
Cloud Management
Wireshark
Packet Capture Analysis
CLI Troubleshooting
VLANs
Customer Management
Technical Documentation

Benefits

Equity
Bonus

Remote locations

Richmond, British Columbia, Canada

Remote locations (standardized)

Richmond, British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

Networking
AV-over-IP
Switches
WiFi Access Points
Security Gateways
Dante
NDI
AES67
VLAN
QoS
STP
RSTP
IGMP Snooping
Wireshark
Packet Capture
CLI
ProAV
Q-SYS
AMX
Crestron NVX
CCNA
CWNA
AVIXA CTS
Enterprise Networking
Technical Support
Cloud Management
Firmware
Troubleshooting
Network Management
Customer Support

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