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Added 12 mins ago
A
Lab Technician/Technologist
AtkinsRéalis
Saskatoon, SK
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 12 mins ago
A
Lab Technician/Technologist
AtkinsRéalis
Saskatoon, SK
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 12 mins ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Perform site visits to client and supplier shops as required. Support field construction and execution activities, as needed (site visits are required).
Added 12 mins ago
A
Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 12 mins ago
A
Senior Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Perform site visits to client and supplier shops as required. Support field construction and execution activities, as needed (site visits are required).
Added 12 mins ago
A
Senior Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Perform site visits to client and supplier shops as required. Support field construction and execution activities, as needed (site visits are required).
Added 12 mins ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 12 mins ago
A
Piping Stress Analyst Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 12 mins ago
A
Senior Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
Perform site visits to client and supplier shops as required. Support field construction and execution activities, as needed (site visits are required).
Added 12 mins ago
A
Piping Supports Design Engineer
AtkinsRéalis
Mississauga, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together,…
Added 12 mins ago
KC
Senior Embedded Software Designer
Kepler Communications Inc.
Toronto, ON
- Full-time
We're on the hunt for a top-tier Senior Embedded Software Engineer. Your focus will be on software development and maintenance required for both space and ground-based assets for a growing…
Added 42 mins ago
CG
Senior Engineer, Mine (Mount Milligan)
Centerra Gold Inc.
Fort St. James, BC
- Full-time
The Senior Mine Engineer plays a key role in optimizing the Mine‑to‑Mill process through effective collaboration with Mine Geology, Mine Operations, Drill & Blast, Maintenance, and Mill…
Added 2 hours ago
CB
Senior Estimator
Clark Builders
Calgary, AB
- Full-time
Reporting to the Estimating Manager, the Senior Estimator is responsible for providing Estimating services to aid and support the Project Development, Operations and Estimating departments.…
Added 2 hours ago
H
Mechanical Engineer
Hays
Ottawa, ON
- Full-time
…restoration, capital planning, accessibility, and energy optimization services across…
Added 2 hours ago
Senior Software Engineer, Applied AI & Customer Solutions
Coursera
Toronto, ON
As a Senior Software Engineer, you will join a fast-paced innovation team that builds and deploys AI-powered solutions directly with Coursera's enterprise and campus customers. You will sit…
Added 2 hours ago
W
Senior Geotechnical Engineer
WSP
Nanaimo, BC
- Full-time
Oversee field programs including drilling, in-situ testing, and construction monitoring
Added 3 hours ago
FM
Underground Miner / Equipment Operator
Fortis Mining Engineering & Manufacturing
Saskatoon, SK
- Full-time
…products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and…
Added 3 hours ago
C
Field Services Engineer
Cognizant
Vancouver, BC
- Full-time
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help…
Added 3 hours ago
C
Field Services Engineer
Cognizant
Vancouver, BC
- Full-time
Added 3 hours ago
WI
Senior Mechanical Engineer (Plant Design)
WSP in Canada
Mississauga, ON
- Full-time
As a Senior Mechanical Engineer within our Mine Process & Mine Infrastructure group, you will shape the systems and infrastructure that power Canada’s most complex industrial and mining…
Added 4 hours ago
WI
Civil Engineer-in-Training
WSP in Canada
Kamloops, BC
- Full-time
…projects. This role offers a balance of technical design and field review responsibilities, providing valuable experience across the full project lifecycle while working alongside…
Added 4 hours ago
WI
Senior Geotechnical Engineer
WSP in Canada
Nanaimo, BC
- Full-time
Oversee field programs including drilling, in-situ testing, and construction monitoring
Added 4 hours ago
WI
Senior Geotechnical Engineer
WSP in Canada
Nanaimo, BC
- Full-time
Oversee field programs including drilling, in-situ testing, and construction monitoring
Added 4 hours ago
NS
Underground Miner / Equipment Operator
Northern Strands Group of Companies
Saskatoon, SK
- Full-time
…products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and…
Added 4 hours ago
A
Embedded Software Manager
Actalent
Burnaby, BC
- $131,115 to $187,310 CAD / year
- Full-time
Bachelor's degree in Computer Science, Software Engineering, or related field.

NETGEAR

L3 Technical Support Engineer - Enterprise Networking & AV Solution

Remote, Canada

Remote

$67,000 to $76,000 CAD / year · Full-time

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Job details

Pay: $67,000 to $76,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Posting language: English
Posted: Oct 6, 2026

Original job description

L3 Technical Support Engineer, Enterprise Networking and AV Solutions

Location: Remote, Canada (British Columbia preferred)
Department: Customer Support and Services (CSS)
Reports To: Manager, L3 Technical Support

About the Role

NETGEAR is looking for a highly skilled, customer-focused L3 Technical Support Engineer to join our growing Enterprise Networking and AV technical support team. This is a remote position based in Canada, with a preference for candidates in British Columbia. You'll work hours that line up with Pacific Time to support our North America customers.

You'll be the escalation point for L1 and L2 support. Working with our engineering teams, you'll resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators. You'll support NETGEAR's switches, WiFi access points, security gateways, and network management solutions, both cloud and on-premises. In this post-sales role, you'll represent NETGEAR to our customers, bringing strong technical skills and excellent customer management to a fast-paced, high-growth environment.

Key Responsibilities

Serve as the technical escalation point for Enterprise Networking and AV customers, working with them directly by phone whenever possible
Diagnose and resolve complex technical issues involving:
- Layer 2 switching and Layer 3 routing
- QoS, IGMP, and STP
- Network and AV-over-IP hardware
- Wireless networking
- AV protocols and interoperability (Dante, NDI, AES67, and others)
- Cloud-based and on-premises management platforms
Work with engineering and product teams to resolve complex issues and bugs, and share feedback that improves the customer experience
Replicate issues and validate fixes hands-on in lab environments
Document solutions, root causes, and workarounds in the knowledge base
Stay current on emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates
Contribute to proactive support work, such as support guides, training for lower-tier support teams, and customer-facing webinars and documentation

What You Bring

4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Fluent written and spoken English, with the ability to explain complex technical concepts to customers at any level of technical expertise
Extensive knowledge of networking protocols and topologies
Hands-on expertise with:
- VLANs, QoS, STP/RSTP, and Ethernet switching protocols
- Wireless networking deployment and troubleshooting
- Routing protocols and troubleshooting
- IGMP Snooping, Querier, and multicast traffic optimization
- CLI troubleshooting tools, port mirroring, and packet capture analysis
Strong working knowledge of Wireshark
Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)
Strong skills with technical documentation, ticketing systems, and remote diagnostic tools

Nice to Have

Familiarity with ProAV systems and tools such as Dante Controller, Q-SYS, NDI Studio Monitor, AMX, or Crestron NVX
Experience supporting AV system integrators, event production, or ProAV deployments
Industry certifications such as NETGEAR Certified, CCNA, CWNA, Dante Level 2+, or AVIXA CTS
A track record of working remotely and independently

Who You Are

A confident problem solver who handles escalations calmly and professionally
Committed to customer satisfaction, with a consultative approach
A clear, effective communicator with customers, partners, and internal teams
Detail-oriented, with strong organization and documentation habits
Collaborative across Support, Engineering, and Product teams
Flexible with your hours when global customers need support

Company Statement/Values:

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

Serve as the technical escalation point for enterprise networking and AV customers to diagnose and resolve complex hardware and software issues. Collaborate with engineering and product teams to validate fixes, document solutions, and improve the overall customer experience.

Requirements

Requires 4+ years of experience in customer-facing technical support or network operations with extensive knowledge of networking protocols. Candidates must possess strong troubleshooting skills for switching, routing, and AV-over-IP environments.

Skills

Technical Support
Enterprise Networking
AV-over-IP
Layer 2 Switching
Layer 3 Routing
QoS
IGMP
STP
Wireless Networking
Cloud Management
Wireshark
Packet Capture Analysis
CLI Troubleshooting
VLANs
Customer Management
Technical Documentation

Benefits

Equity
Bonus

Remote locations

Richmond, British Columbia, Canada

Remote locations (standardized)

Richmond, British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

Networking
AV-over-IP
Switches
WiFi Access Points
Security Gateways
Dante
NDI
AES67
VLAN
QoS
STP
RSTP
IGMP Snooping
Wireshark
Packet Capture
CLI
ProAV
Q-SYS
AMX
Crestron NVX
CCNA
CWNA
AVIXA CTS
Enterprise Networking
Technical Support
Cloud Management
Firmware
Troubleshooting
Network Management
Customer Support

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