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Added 9 mins ago
SI
Maintenance Licensed - Millwright
Saputo Inc.
Georgetown, ON
- Full-time
Reporting to the Maintenance Manager, the Maintenance, Licensed Millwright is responsible for completing repairs, routine and preventive maintenance, troubleshooting of filling machines,…
Added 39 mins ago
J
Manager of Projects (MOP)
Jacobs
Calgary, AB
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 54 mins ago
B
Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
We're hiring a full-cycle Account Executive for the North American market. You'll report to the Director of Sales and own your number end to end - sourcing it, qualifying it, running it,…
Added 1 hour ago
R
Manager, Scientific Research and Experimental Development
Ryan
Toronto, ON
- Full-time
The Scientific Research and Experimental Development (“SR&ED”) Manager (“Manager”) is responsible for assisting clients in identifying and claiming SR&ED tax credits and then assisting the…
Added 1 hour ago
UH
Timber-Tech Group of Companies - Account Manager
UpSourced HR
Calgary, AB
- Full-time
The Account Manager is responsible for driving revenue growth by developing and managing relationships with residential builders, commercial, agricultural customers, engineering firms and…
Added 1 hour ago
H
Business Development Manager – Substation Services & Lifecycle Solutions
Hitachi
Montreal, QC · London, ON · AB · BC · (HE)Office_ON, Stoney Creek
- Full-time
The Business Development Manager is responsible for driving growth of the Substation Service, Modernization, and Lifecycle Management business across North America. The role focuses on…
Added 1 hour ago
H
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
Added 1 hour ago
AI Engineer Intern (Masters)
Electronic Arts
Vancouver, BC
…platforms that empower the future of game development, marketing, sales, and player…
Added 1 hour ago
J
Manager of Projects (MOP)
Jacobs
Toronto, ON
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 1 hour ago
J
Manager of Projects (MOP)
Jacobs
Winnipeg, MB
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 2 hours ago
S
Industrial Refrigeration Service Manager
Startec
Edmonton, AB
- Full-time
…opportunity for an experienced industrial refrigeration service manager. You will leverage your experience in sales, service management and your technical expertise to lead our expanding…
Added 2 hours ago
J
Manager of Projects (MOP)
Jacobs
AB · Edmonton, AB
- $168,600 to $221,325 USD / year
- Full-time
…infrastructure needs of data centers and private developers. As Manager of Projects (MOP), you will lead a portfolio of projects and serve as a key liaison with Advanced Facilities (AF),…
Added 2 hours ago
V
Commercial Contracts Manager
Veolia
Oakville, ON
- Full-time
The Commercial Contracts Manager will be responsible for providing world class support from
Added 2 hours ago
Product Manager
Asana
Vancouver, BC
…larger purpose behind their work. Our team works directly with Engineering, Design, Experience Research, and Data Science, as well as with Sales, Support, and Marketing to ship great…
Added 3 hours ago
SD
CAD Drafter - Steel Fabrication & Construction Industries
Source Display Inc.
Richmond, BC
- Full-time
Work with sales, production and install teams on project solutions
Added 3 hours ago
V|
Commercial Contracts Manager
Veolia | North America
Oakville, ON
- Full-time
The Commercial Contracts Manager will be responsible for providing world class support from
Added 3 hours ago
BT
Account Executive - Full-Cycle (North America)
Botpress Technologies Inc.
Montreal, QC
- Full-time
We're hiring a full-cycle Account Executive for the North American market. You'll report to the Director of Sales and own your number end to end - sourcing it, qualifying it, running it,…
Added 3 hours ago
P&
Gestionnaire de comptes, Services de pièces de rechange / Account Manager, Spare Parts Services
Pratt & Whitney
Longueuil, QC
- Full-time
Added 3 hours ago
SM
Senior Manager, Business Insights
Spin Master Ltd
Toronto, ON
- Full-time
We are looking for a strategic and technical Sr. Manager, Business Insights to own and drive the Looker strategy and dashboard ecosystem for our global Toy business. In this role, you will…
Added 3 hours ago
MC
Project Manager
Mevex Corporation
Ottawa, ON · Stittsville, Ontario
- Full-time
As a Project Manager (PM) you are responsible for managing multiple projects in the Equipment and Technology (E&T) product and service portfolio, including capital equipment orders, service…
Added 3 hours ago
MI
Sales Coordinator
Magna International
Vaughan, ON
- Full-time
Post secondary education in business administration, marketing or a technical discipline such as but not limited to engineering, program or project management.
Added 3 hours ago
B
Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
We're hiring a full-cycle Account Executive for the North American market. You'll report to the Director of Sales and own your number end to end - sourcing it, qualifying it, running it,…
Added 3 hours ago
SD
CAD Drafter - Steel Fabrication & Construction Industry
Source Display Inc.
Vancouver, BC
- Full-time
Work with sales, production and install teams on project solutions
Added 3 hours ago
TB
maintenance manager
Travelodge by Wyndham Stony Plain
Stony Plain, AB
- Full-time
Supervise activities of other technical sales specialists
Added 3 hours ago
JH
Business Development Manager
John Henry Foster Minnesota, Inc.
Winnipeg, MB
- Full-time
Position Summary: The Business Development Manager will be a driven, strategic and hands-on leader responsible for delivering sustained revenue growth, strengthening customer retention, and…

NETGEAR

L3 Technical Support Engineer - Enterprise Networking & AV Solution

Remote, Canada

Remote

$67,000 to $76,000 CAD / year · Full-time

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Job details

Pay: $67,000 to $76,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Posting language: English
Posted: Oct 6, 2026

Original job description

L3 Technical Support Engineer, Enterprise Networking and AV Solutions

Location: Remote, Canada (British Columbia preferred)
Department: Customer Support and Services (CSS)
Reports To: Manager, L3 Technical Support

About the Role

NETGEAR is looking for a highly skilled, customer-focused L3 Technical Support Engineer to join our growing Enterprise Networking and AV technical support team. This is a remote position based in Canada, with a preference for candidates in British Columbia. You'll work hours that line up with Pacific Time to support our North America customers.

You'll be the escalation point for L1 and L2 support. Working with our engineering teams, you'll resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators. You'll support NETGEAR's switches, WiFi access points, security gateways, and network management solutions, both cloud and on-premises. In this post-sales role, you'll represent NETGEAR to our customers, bringing strong technical skills and excellent customer management to a fast-paced, high-growth environment.

Key Responsibilities

Serve as the technical escalation point for Enterprise Networking and AV customers, working with them directly by phone whenever possible
Diagnose and resolve complex technical issues involving:
- Layer 2 switching and Layer 3 routing
- QoS, IGMP, and STP
- Network and AV-over-IP hardware
- Wireless networking
- AV protocols and interoperability (Dante, NDI, AES67, and others)
- Cloud-based and on-premises management platforms
Work with engineering and product teams to resolve complex issues and bugs, and share feedback that improves the customer experience
Replicate issues and validate fixes hands-on in lab environments
Document solutions, root causes, and workarounds in the knowledge base
Stay current on emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates
Contribute to proactive support work, such as support guides, training for lower-tier support teams, and customer-facing webinars and documentation

What You Bring

4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Fluent written and spoken English, with the ability to explain complex technical concepts to customers at any level of technical expertise
Extensive knowledge of networking protocols and topologies
Hands-on expertise with:
- VLANs, QoS, STP/RSTP, and Ethernet switching protocols
- Wireless networking deployment and troubleshooting
- Routing protocols and troubleshooting
- IGMP Snooping, Querier, and multicast traffic optimization
- CLI troubleshooting tools, port mirroring, and packet capture analysis
Strong working knowledge of Wireshark
Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)
Strong skills with technical documentation, ticketing systems, and remote diagnostic tools

Nice to Have

Familiarity with ProAV systems and tools such as Dante Controller, Q-SYS, NDI Studio Monitor, AMX, or Crestron NVX
Experience supporting AV system integrators, event production, or ProAV deployments
Industry certifications such as NETGEAR Certified, CCNA, CWNA, Dante Level 2+, or AVIXA CTS
A track record of working remotely and independently

Who You Are

A confident problem solver who handles escalations calmly and professionally
Committed to customer satisfaction, with a consultative approach
A clear, effective communicator with customers, partners, and internal teams
Detail-oriented, with strong organization and documentation habits
Collaborative across Support, Engineering, and Product teams
Flexible with your hours when global customers need support

Company Statement/Values:

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

Serve as the technical escalation point for enterprise networking and AV customers to diagnose and resolve complex hardware and software issues. Collaborate with engineering and product teams to validate fixes, document solutions, and improve the overall customer experience.

Requirements

Requires 4+ years of experience in customer-facing technical support or network operations with extensive knowledge of networking protocols. Candidates must possess strong troubleshooting skills for switching, routing, and AV-over-IP environments.

Skills

Technical Support
Enterprise Networking
AV-over-IP
Layer 2 Switching
Layer 3 Routing
QoS
IGMP
STP
Wireless Networking
Cloud Management
Wireshark
Packet Capture Analysis
CLI Troubleshooting
VLANs
Customer Management
Technical Documentation

Benefits

Equity
Bonus

Remote locations

Richmond, British Columbia, Canada

Remote locations (standardized)

Richmond, British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

Networking
AV-over-IP
Switches
WiFi Access Points
Security Gateways
Dante
NDI
AES67
VLAN
QoS
STP
RSTP
IGMP Snooping
Wireshark
Packet Capture
CLI
ProAV
Q-SYS
AMX
Crestron NVX
CCNA
CWNA
AVIXA CTS
Enterprise Networking
Technical Support
Cloud Management
Firmware
Troubleshooting
Network Management
Customer Support

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