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Added 12 mins ago
TR
JREQ203081 Staff Software Engineer I (Open)
Thomson Reuters
Toronto, ON
- Full-time
The CoCounsel Agent Context team is seeking a Staff Software Engineer to set the technical direction for Content Tools - the purpose-built APIs that give AI agents precise, governed access…
Added 13 mins ago
Engineer Summer Student, Potash | Talent Pool
BHP
Canada
Beyond its scale, Jansen will create lasting value for people and communities. The project is expected to support approximately 5,500 jobs during construction and around 900 permanent roles…
Added 13 mins ago
GIS Summer Student, Potash | Talent Pool
BHP
Canada
Beyond its scale, Jansen will create lasting value for people and communities. The project is expected to support approximately 5,500 jobs during construction and around 900 permanent roles…
Added 13 mins ago
M
Software Engineer II, Core Edge Processing
Marqeta
Remote, Canada
- Full-time
- Remote
As Marqeta's Software Engineer II on the Core Edge Processing team, you will write and ship production code at the heart of our processing systems, learning alongside senior engineers on a…
Added 13 mins ago
M
Staff Software Engineer - Core Edge Processing
Marqeta
Remote, Canada
- Full-time
- Remote
As Marqeta's Staff Software Engineer on the Core Edge Processing team, you will write and review production code at the heart of our processing systems, drive the initiatives that make them…
Added 13 mins ago
C
Senior P&C Engineer
CIMA+
Kelowna, BC · Vancouver, British Columbia
- $134,080 to $184,000 CAD / year
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…
Added 13 mins ago
C
Senior P&C Engineer
CIMA+
Saskatoon, SK · Vancouver, British Columbia
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…
Added 27 mins ago
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SnapLogic Support Engineer
W3Global
Canada
- Contract
We are seeking a SnapLogic Support Engineer to provide production support, monitoring, troubleshooting, and maintenance of enterprise integrations built on the SnapLogic platform. The role…
Added 27 mins ago
C
Senior P&C Engineer
CIMA+
Regina, SK
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…
Added 27 mins ago
C
Senior P&C Engineer
CIMA+
Saskatoon, SK
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…
Added 27 mins ago
TR
3rd Class Power Engineer
Teck Resources Limited
Trail, BC
- $45.56 to $50.41 CAD / hour
- Full-time
Teck Resources Limited is looking for a motivated and fully certified Third Class Power Engineer at our Trail Operations. Reporting to the Shift Leader, the Power Engineer is responsible…
Added 27 mins ago
RD
Software Engineer
Randstad Digital
Toronto, ON
- Contract
Production Support & Quality: Perform code reviews, contribute to application design, and support technical deployments and ongoing maintenance in production environments.
Added 27 mins ago
C
Senior P&C Engineer
CIMA+
AB · Edmonton, AB
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…
Added 27 mins ago
C
Senior P&C Engineer
CIMA+
Kelowna, BC
- $134,080 to $184,000 CAD / year
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…
Added 27 mins ago
B
Quality Engineer
Brunel
Calgary, AB
- Full-time
Brunel is currently seeking a Quality Engineer to join a leading technology organization in Calgary, Alberta. As a Quality Engineer, you'll be a key part of the Quality team, using your…
Added 27 mins ago
FT
Lead Software Engineer
Franklin Templeton
Toronto, ON
- Full-time
Proven experience designing and scaling production-grade data platforms
Added 27 mins ago
C
Senior P&C Engineer
CIMA+
Vancouver, BC
- $134,080 to $184,000 CAD / year
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…
Added 27 mins ago
C
Senior P&C Engineer
CIMA+
Calgary, AB
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…
Added 43 mins ago
CE
Process Engineer Co-op (STRATOS)
Carbon Engineering Ltd.
Squamish, BC
- $24 to $26 CAD / hour
- Temporary
Support plant startup and production by troubleshooting plant issues through a combination of field assessments, reviewing drawings and documentation and reviewing plant process data.
Added 56 mins ago
PT
Manufacturing Liaison
Platinum Trailers
St. Marys, ON
- $55,000 to $75,000 CAD / year
- Full-time
We're not necessarily looking for an engineer. We're looking for someone who has "been there and done that" on the production floor, understands the challenges faced by manufacturing teams,…
Added 56 mins ago
IG
Quality Assurance Supervisor
IMT Group
Port Colborne, ON
- $65,000 to $85,000 CAD / year
- Full-time
…provides leadership to quality personnel and works closely with production, engineering, maintenance, purchasing, and management to ensure that customer requirements and internal quality…
Added 58 mins ago
LC
Mechanical Design Engineer- Continuous Improvement
Linamar Corporation
Guelph, ON
- Full-time
Mechanical Design Engineer, Continuous Improvement
Added 58 mins ago
Field Sales Applications Engineer
Ametek, Inc.
Ottawa, ON
We are seeking a Sales Applications Engineer to support the growth of Pixelink's OEM camera business This role combines technical sales, applications engineering, and customer support. You…
Added 1 hour ago
Bilingual Data Engineer
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join CMHC’s Information Technology team, in the Bilingual Data Engineer position. You will design, build and support reliable data pipelines and reusable data assets on Azure and…
Added 1 hour ago
A
Geotechnical Engineer -Project Manager
AECOM
Burnaby, BC
- $112,000 to $160,000 CAD / year
- Full-time
AECOM is currently seeking a Geotechnical Engineer -Project Manager to lead consulting delivery of engineering services for various infrastructure projects in the Vancouver and other…

NETGEAR

L3 Technical Support Engineer - Enterprise Networking & AV Solution

Remote, Canada

Remote

$67,000 to $76,000 CAD / year · Full-time

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Job details

Pay: $67,000 to $76,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Posting language: English
Posted: Oct 6, 2026

Original job description

L3 Technical Support Engineer, Enterprise Networking and AV Solutions

Location: Remote, Canada (British Columbia preferred)
Department: Customer Support and Services (CSS)
Reports To: Manager, L3 Technical Support

About the Role

NETGEAR is looking for a highly skilled, customer-focused L3 Technical Support Engineer to join our growing Enterprise Networking and AV technical support team. This is a remote position based in Canada, with a preference for candidates in British Columbia. You'll work hours that line up with Pacific Time to support our North America customers.

You'll be the escalation point for L1 and L2 support. Working with our engineering teams, you'll resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators. You'll support NETGEAR's switches, WiFi access points, security gateways, and network management solutions, both cloud and on-premises. In this post-sales role, you'll represent NETGEAR to our customers, bringing strong technical skills and excellent customer management to a fast-paced, high-growth environment.

Key Responsibilities

Serve as the technical escalation point for Enterprise Networking and AV customers, working with them directly by phone whenever possible
Diagnose and resolve complex technical issues involving:
- Layer 2 switching and Layer 3 routing
- QoS, IGMP, and STP
- Network and AV-over-IP hardware
- Wireless networking
- AV protocols and interoperability (Dante, NDI, AES67, and others)
- Cloud-based and on-premises management platforms
Work with engineering and product teams to resolve complex issues and bugs, and share feedback that improves the customer experience
Replicate issues and validate fixes hands-on in lab environments
Document solutions, root causes, and workarounds in the knowledge base
Stay current on emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates
Contribute to proactive support work, such as support guides, training for lower-tier support teams, and customer-facing webinars and documentation

What You Bring

4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Fluent written and spoken English, with the ability to explain complex technical concepts to customers at any level of technical expertise
Extensive knowledge of networking protocols and topologies
Hands-on expertise with:
- VLANs, QoS, STP/RSTP, and Ethernet switching protocols
- Wireless networking deployment and troubleshooting
- Routing protocols and troubleshooting
- IGMP Snooping, Querier, and multicast traffic optimization
- CLI troubleshooting tools, port mirroring, and packet capture analysis
Strong working knowledge of Wireshark
Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)
Strong skills with technical documentation, ticketing systems, and remote diagnostic tools

Nice to Have

Familiarity with ProAV systems and tools such as Dante Controller, Q-SYS, NDI Studio Monitor, AMX, or Crestron NVX
Experience supporting AV system integrators, event production, or ProAV deployments
Industry certifications such as NETGEAR Certified, CCNA, CWNA, Dante Level 2+, or AVIXA CTS
A track record of working remotely and independently

Who You Are

A confident problem solver who handles escalations calmly and professionally
Committed to customer satisfaction, with a consultative approach
A clear, effective communicator with customers, partners, and internal teams
Detail-oriented, with strong organization and documentation habits
Collaborative across Support, Engineering, and Product teams
Flexible with your hours when global customers need support

Company Statement/Values:

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

Serve as the technical escalation point for enterprise networking and AV customers to diagnose and resolve complex hardware and software issues. Collaborate with engineering and product teams to validate fixes, document solutions, and improve the overall customer experience.

Requirements

Requires 4+ years of experience in customer-facing technical support or network operations with extensive knowledge of networking protocols. Candidates must possess strong troubleshooting skills for switching, routing, and AV-over-IP environments.

Skills

Technical Support
Enterprise Networking
AV-over-IP
Layer 2 Switching
Layer 3 Routing
QoS
IGMP
STP
Wireless Networking
Cloud Management
Wireshark
Packet Capture Analysis
CLI Troubleshooting
VLANs
Customer Management
Technical Documentation

Benefits

Equity
Bonus

Remote locations

Richmond, British Columbia, Canada

Remote locations (standardized)

Richmond, British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

Networking
AV-over-IP
Switches
WiFi Access Points
Security Gateways
Dante
NDI
AES67
VLAN
QoS
STP
RSTP
IGMP Snooping
Wireshark
Packet Capture
CLI
ProAV
Q-SYS
AMX
Crestron NVX
CCNA
CWNA
AVIXA CTS
Enterprise Networking
Technical Support
Cloud Management
Firmware
Troubleshooting
Network Management
Customer Support

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