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Added 13 mins ago
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Agile Project Manager / Release Train Engineer (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
As a Senior Agile Project Manager / Release Train Engineer (APM/RTE) within the T&I Value Management and Delivery Office, you serve as a program-level orchestrator and pivotal bridge…
Added 27 mins ago
Product Director
Electronic Arts
Vancouver, BC
We are seeking an experienced Product Director to lead product strategy and live services for Pogo. In this key leadership role, you will report directly to the Studio General Manager and…
Added 27 mins ago
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People Services Specialist
BCAA
Burnaby, BC · *Head Office
- Full-time
We are currently hiring a HR Specialist based in our Head Office in Burnaby, reporting to the Manager, People Services.
Added 27 mins ago
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Talent Acquisition Advisor
Co-operators
Calgary, AB · Moncton, NB · Guelph, ON · Mississauga, ON · Toronto, ON · Laval, QC · Montreal, QC · Regina, SK
- Full-time
We are a leading Canadian financial services cooperative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s…
Added 29 mins ago
HC
LTO - SET (1.00 FTE)
Halton Catholic District School Board
Milton, ON
- Full-time
…regarding candidate advancement are made by Human Resources Services staff in partnership with the hiring…
Added 29 mins ago
HC
LTO - Grade 4/5/6 French Immersion (English Portion) (1.00 FTE)
Halton Catholic District School Board
Milton, ON
- Full-time
…regarding candidate advancement are made by Human Resources Services staff in partnership with the hiring…
Added 29 mins ago
HC
LTO - Grade 5 (1.00 FTE)
Halton Catholic District School Board
Burlington, ON
- Full-time
…regarding candidate advancement are made by Human Resources Services staff in partnership with the hiring…
Added 29 mins ago
HC
LTO - Kindergarten (1.00 FTE)
Halton Catholic District School Board
Milton, ON
- Full-time
…regarding candidate advancement are made by Human Resources Services staff in partnership with the hiring…
Added 29 mins ago
FH
Polysomnographic Technologist - Abbotsford Regional Hospital and Cancer Centre
Fraser Health Authority
Abbotsford, BC
- $40.19 to $50.2 CAD / hour
- Full-time
…intervention by methods such as observing and responding in the event of cardiac arrest or other emergent situations by methods such as initiating cardiopulmonary resuscitation and…
Added 32 mins ago
FP
Food & Beverage Coordinator
Four Points by Sheraton Kelowna Airport
Kelowna, BC
- Full-time
Supports all aspects of Food and Beverage operations as assigned by the Food and Beverage Manager.
Added 41 mins ago
SC
Junior Program Advisor
Stenberg College
Surrey, BC
- Full-time
Reporting to the Program Advising Manager, the Junior Program Advisor provides administrative and operational support to the Program Advising (PA) team to maximize student enrollments and…
Added 55 mins ago
Recreation Assistant
Optima Living
Sherwood Park, AB
Reporting to the Recreation Manager, the Recreation Assistant assists in planning and implementing therapeutic programs to meet the social, cognitive, physical, emotional and spiritual…
Added 55 mins ago
RECREATION MANAGER
Southbridge Healthcare LP
Shelburne, ON
Reporting to the Executive Director of the home, the Recreation Manager plays a pivotal role in enriching the lives of residents by planning, organizing, and executing a variety of engaging…
Added 55 mins ago
FP
Food & Beverage Coordinator
Four Points by Sheraton Kelowna Airport
Kelowna, BC
- $46,000 to $48,000 CAD / year
- Full-time
Supports all aspects of Food and Beverage operations as assigned by the Food and Beverage Manager.
Added 57 mins ago
RT
Community Marketing Manager
Right Time Group of Companies
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We're looking for an experienced Community Marketing Manager to own local and community marketing strategy at the branch level. This person will bring 5 to 10 years of marketing experience,…
Added 57 mins ago
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Guidewire ClaimCenter Integration Developer
Talentmatics
Markham, ON
- Full-time
…Claim’s workflows. The role involves working with the Senior Manager - Software…
Added 1 hour ago
SP
Planned Giving Administrator
St. Paul's Foundation
Vancouver, BC
- $49,000 to $60,000 CAD / year
- Full-time
…donor communications, mailings, invitations, acknowledgements, event coordination, RSVP tracking, and timely follow-up with donors and external…
Added 1 hour ago
3
Youth Worker
360°kids
Markham, ON
- $21.2 to $21.29 CAD / hour
- Part-time
…We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth and families in York Region.…
Added 1 hour ago
TU
Development Coordinator, Strategic Opportunities
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…This position is instrumental in the delivery of programs and services designed to facilitate a lifelong relationship with UBC donors, alumni and students. Participates in on-going…
Added 1 hour ago
DG
Local Business Development Manager
Dealmoon Group
Toronto, ON · North York, ON
- $50,000 to $65,000 CAD / year
- Full-time
Experience selling event sponsorships, media or advertising, campus programs, KOL/social campaigns or local lifestyle services.
Added 1 hour ago
HO
Event and Fine Dining Operations Manager
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons’ Parliamentary Precinct Operations is currently looking to staff the Event and Fine Dining Operations Manager position.
Added 1 hour ago
EM
Communications Coordinator
Edmonton Meals on Wheels
AB · Edmonton, AB
- Full-time
We are a community-centered non-profit agency, renowned for our outstanding meal services and our innovative engagement with the community through various events, partnerships, and…
Added 1 hour ago
TH
Night Operations Assistant Store Manager- DARTMOUTH --
The Home Depot Canada
Dartmouth, NS
- Full-time
…throughout the store. In addition, they work with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates. In order to be…
Added 1 hour ago
TH
DIRECTEUR ADJOINT DE MAGASIN, EXPLOITATION DE NUIT
The Home Depot Canada
Dartmouth, NS
- Full-time
…throughout the store. In addition, they work with the Store Manager and other ASMs to improve overall store profitability, solve problems and train and develop Associates. In order to be…
Added 1 hour ago
T
Yorkdale Associate Manager
TUMI
Toronto, ON
- Part-time
Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.

NETGEAR

Technical Support Engineer

Remote, Canada

Remote

$67,000 to $76,000 CAD / year · Full-time

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Job details

Pay: $67,000 to $76,000 CAD / year
Job type: Full-time
Workplace: Remote
Experience: 4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Posting language: English
Posted: Oct 16, 2026

Original job description

L3 Technical Support Engineer, Enterprise Networking and AV Solutions

Location: Remote, Canada (British Columbia preferred)
Department: Customer Support and Services (CSS)
Reports To: Manager, L3 Technical Support

About the Role

NETGEAR is looking for a highly skilled, customer-focused L3 Technical Support Engineer to join our growing Enterprise Networking and AV technical support team. This is a remote position based in Canada, with a preference for candidates in British Columbia. You'll work hours that line up with Pacific Time to support our North America customers.

You'll be the escalation point for L1 and L2 support. Working with our engineering teams, you'll resolve complex networking and AV-over-IP issues for enterprise customers, MSPs, and integrators. You'll support NETGEAR's switches, WiFi access points, security gateways, and network management solutions, both cloud and on-premises. In this post-sales role, you'll represent NETGEAR to our customers, bringing strong technical skills and excellent customer management to a fast-paced, high-growth environment.

Key Responsibilities

Serve as the technical escalation point for Enterprise Networking and AV customers, working with them directly by phone whenever possible
Diagnose and resolve complex technical issues involving:
- Layer 2 switching and Layer 3 routing
- QoS, IGMP, and STP
- Network and AV-over-IP hardware
- Wireless networking
- AV protocols and interoperability (Dante, NDI, AES67, and others)
- Cloud-based and on-premises management platforms
Work with engineering and product teams to resolve complex issues and bugs, and share feedback that improves the customer experience
Replicate issues and validate fixes hands-on in lab environments
Document solutions, root causes, and workarounds in the knowledge base
Stay current on emerging networking and AV technologies, including NETGEAR product roadmaps and firmware updates
Contribute to proactive support work, such as support guides, training for lower-tier support teams, and customer-facing webinars and documentation

What You Bring

4+ years of experience in customer-facing technical support, network operations, or field support, ideally in enterprise or AV-over-IP switching environments
Fluent written and spoken English, with the ability to explain complex technical concepts to customers at any level of technical expertise
Extensive knowledge of networking protocols and topologies
Hands-on expertise with:
- VLANs, QoS, STP/RSTP, and Ethernet switching protocols
- Wireless networking deployment and troubleshooting
- Routing protocols and troubleshooting
- IGMP Snooping, Querier, and multicast traffic optimization
- CLI troubleshooting tools, port mirroring, and packet capture analysis
Strong working knowledge of Wireshark
Experience supporting or deploying NETGEAR switches or similar platforms (Cisco, Extreme, Aruba)
Strong skills with technical documentation, ticketing systems, and remote diagnostic tools

Nice to Have

Familiarity with ProAV systems and tools such as Dante Controller, Q-SYS, NDI Studio Monitor, AMX, or Crestron NVX
Experience supporting AV system integrators, event production, or ProAV deployments
Industry certifications such as NETGEAR Certified, CCNA, CWNA, Dante Level 2+, or AVIXA CTS
A track record of working remotely and independently

Who You Are

A confident problem solver who handles escalations calmly and professionally
Committed to customer satisfaction, with a consultative approach
A clear, effective communicator with customers, partners, and internal teams
Detail-oriented, with strong organization and documentation habits
Collaborative across Support, Engineering, and Product teams
Flexible with your hours when global customers need support

Company Statement/Values:

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.

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More about this job

Responsibilities

Serve as the escalation point for enterprise networking and AV customers, diagnosing and resolving complex switching, routing, wireless, and AV-over-IP issues. Collaborate with engineering and product teams to reproduce issues and validate fixes, document solutions, and develop proactive support resources.

Requirements

Requires at least four years of customer-facing technical support, network operations, or field support experience, along with extensive networking knowledge and hands-on expertise in switching, wireless, routing, multicast, and packet analysis. Candidates should communicate technical concepts clearly in English and have experience with Wireshark, technical documentation, ticketing systems, and remote diagnostic tools; ProAV experience and relevant certifications are advantageous.

Skills

Enterprise Networking
Technical Support
Layer 2 Switching
Layer 3 Routing
VLANs
QoS
STP/RSTP
Wireless Networking
IGMP Snooping
Multicast Optimization
Wireshark
Packet Capture Analysis
CLI Troubleshooting
AV-over-IP
Technical Documentation
Customer Support

Benefits

Equity
Bonus

Remote locations

Richmond, British Columbia, Canada

Remote locations (standardized)

Richmond, British Columbia, Canada

Visa sponsorship

Not detected in the job text

Keywords

Enterprise Networking
Technical Support
Layer 2 Switching
Layer 3 Routing
QoS
IGMP
STP
VLANs
RSTP
Ethernet Switching
Wireless Networking
Routing Protocols
IGMP Snooping
Multicast Traffic
CLI Troubleshooting
Port Mirroring
Packet Capture
Wireshark
AV-over-IP
Dante
NDI
AES67
Q-SYS
NETGEAR Switches
Cisco
Extreme
Aruba
CCNA
CWNA
AVIXA CTS

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