Closed listing
Field Support Specialist
- Vancouver, BC, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- 2+ years of IT support or MSP experience.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Job Title: Field Support Specialist
Location: Vancouver, British Columbia, Canada
Role & Responsibilities:
- Provide onsite IT support and troubleshoot hardware, software, and network issues.
- Install, configure, and deploy IT equipment at client locations.
- Manage support tickets from initiation to resolution using ConnectWise.
- Maintain IT documentation and knowledge base using ITGlue.
- Prioritize issues, escalate when necessary, and deliver excellent customer service.
Required Qualifications:
- High school ,IT-related education preferred.
- 2+ years of IT support or MSP experience.
- Proficiency in Microsoft Office and general IT troubleshooting.
- Familiarity with ConnectWise Manage/Automate and ITGlue.
Required / Preferred Certifications:
- CompTIA A+, Network+, Security+
- Microsoft Azure Fundamentals (AZ-900)
More about this job
Responsibilities
Provide onsite IT support by troubleshooting hardware, software, and network issues, and install, configure, and deploy equipment at client locations. Manage support tickets through resolution using ConnectWise, maintain documentation and the knowledge base in ITGlue, and prioritize or escalate issues while delivering excellent customer service.
Requirements
A high school education is listed, with IT-related education preferred, along with at least two years of IT support or MSP experience. Candidates should be proficient in Microsoft Office and general IT troubleshooting, familiar with ConnectWise Manage or Automate and ITGlue, and may hold CompTIA A+, Network+, Security+, or Microsoft Azure Fundamentals (AZ-900) certifications.
Skills
- IT Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- IT Equipment Installation
- IT Equipment Configuration
- IT Equipment Deployment
- ConnectWise Manage
- ConnectWise Automate
- ITGlue
- Ticket Management
- IT Documentation
- Knowledge Base Management
- Issue Prioritization
- Escalation
- Customer Service
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Information Technology
- IT Support
- Managed Service Provider
- Onsite Support
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- Microsoft Office
- ConnectWise
- ConnectWise Manage
- ConnectWise Automate
- ITGlue
- Support Tickets
- Ticket Resolution
- IT Documentation
- Knowledge Base
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Azure Fundamentals
- AZ-900
- Customer Service
- Issue Escalation
- Equipment Deployment