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Added 7 hours ago
R
Associate
RBC
Vancouver, BC
- Full-time
The RBC Dominion Securities branch located in downtown Vancouver, is seeking a bilingual (Mandarin) Associate to support a fast-growing advisory team.
Added 10 hours ago
WS
Service Centre Outbound Specialist (Bilingual)
WCG Services
Toronto, ON
- Full-time
Demonstrate flexibility to be able to change activities based on changing requirements and business needs
Added 12 hours ago
AC
Inside Sales Account Manager, Eastern Canada
Axis Communications
Montreal, QC · Canada - Montreal
- Full-time
…retention to increase partner engagement, solution adoption, and business development…
Added 13 hours ago
M
Default Management Supervisor
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON
- Full-time
…customer-focused culture. This leader will work closely with business partners across Lending, Risk, Legal, Customer Experience, and Operations to ensure effective resolution of complex…
Added 14 hours ago
OO
Managing Director - Private Pension Plans
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
The immediate need is to staff one position with a language requirement of (bilingual imperative CBC/CBC on an indeterminate basis.
Added 14 hours ago
S
Bilingual Talent Acquisition Partner, Retail (Contract)
sephora.com
Montreal, QC
- Full-time
…exciting opportunity to make a meaningful impact on a growing business while continuing to build your recruiting…
Added 16 hours ago
Inside Sales Representative, Dynamic
Scotiabank
Toronto, ON
The Inside Sales Representative (ISR) works closely with the Wholesaler to generate sales and develop new business along with servicing and managing existing clients about Dynamic products.…
Added 18 hours ago
ST
Territory Sales Representative
SimplyAI Talent
Surrey, BC
- Full-time
We are looking for a motivated and results-driven Territory Sales Officer to expand our market presence and drive business growth across an assigned territory.
Added 19 hours ago
MS
Representative, Customer Service - Email
MEDITERRANEAN SHIP.INC.
Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while…
Added 19 hours ago
MS
Representative, Export Documentation - Front Desk
MEDITERRANEAN SHIP.INC.
Montreal, QC
- Full-time
The Representative, Export Documentation - Front Desk is responsible for ensuring the accurate and timely processing, control, and distribution of shipping documentation while serving as…
Added 21 hours ago
JE
Inside Sales Representative - Bilingual (2026-9590)
Johnston Equipment
Montreal, QC
- Full-time
As an Inside Sales Representative, you are a key player in our business growth and development. The position is best suited for an energetic self-starter with the ability to identify…
Added 21 hours ago
JE
Inside Sales Representative (2026-9593)
Johnston Equipment
Vancouver, BC
- Full-time
As an Inside Sales Representative, you are a key player in our business growth and development. The position is best suited for an energetic self-starter with the ability to identify…
Added 22 hours ago
E
Project Engineering Specialist
Epiroc
Sudbury, ON · Lively, ON
- Full-time
We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s…
Added 23 hours ago
CO
Community Library Programmer (Bilingual - English/French)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Job Status: Limited regular part time position - Bilingual (English/French)
Added 1 day ago
WI
Bilingual Claims Technical Specialist
Wawanesa Insurance
Montreal, QC
- Other
Working Business Language: Bilingual in English and French.
Added 1 day ago
SP
Technical Sales Representative – Automation & Packaging Equipment
Saturn Packaging Equipment
Montreal, QC
- Full-time
Comfortable with customers, plant visits, and business development
Added 1 day ago
Representative, Customer Service - Voice
MSC Mediterranean Shipping Company SA
Vancouver, BC
The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls…
Added 1 day ago
Representative, Customer Service - Email
MSC Mediterranean Shipping Company SA
Vancouver, BC
The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while…
Added 1 day ago
Representative, Export Documentation - Front Desk / Représentant(e), Documentation Exportations
MSC Mediterranean Shipping Company SA
Montreal, QC
The Representative, Export Documentation - Front Desk is responsible for ensuring the accurate and timely processing, control, and distribution of shipping documentation while serving as…
Added 1 day ago
MM
Representative, Export Documentation - Front Desk
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The Representative, Export Documentation - Front Desk is responsible for ensuring the accurate and timely processing, control, and distribution of shipping documentation while serving as…
Added 1 day ago
OT
Outside Sales Representative
Olympia Tile+Stone Inc.
Montreal, QC
- Full-time
We are looking for a results-driven Sales Representative to join our Quebec sales team. This role is ideal for a proactive, relationship-focused sales professional who enjoys developing new…
Added 1 day ago
OT
Outside Sales Representative
Olympia Tile+Stone Inc.
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
We are looking for a results-driven Sales Representative to join our Quebec sales team. This role is ideal for a proactive, relationship-focused sales professional who enjoys developing new…
Added 1 day ago
SR
Equipment Rental Specialist
Sunbelt Rentals, Inc.
Parksville, BC
- Full-time
Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Inside Sales Representative.
Added 1 day ago
TD
Inside Sales Representative - Guelph
TIGER DRYLAC CANADA INC
Guelph, ON
- $57,000 to $66,000 CAD / year
We are looking for a motivated Inside Sales Representative to join our team. You will play a key role in connecting with customers, generating sales opportunities, and supporting our…
Added 1 day ago
N
Customer Service Representative
Netpak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
This position plays a key role in customer retention and allows Sales Representatives to focus on business development and customer relationships.

Netpak

Customer Service Representative

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 31, 2027
Experience: 2 to 5 years of experience in customer service, sales support, administration, or a similar environment.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Overview

The Customer Service / Sales Support Representative is responsible for ensuring an excellent customer experience while providing daily support to Sales Representatives in an offset printing environment.

The successful candidate will act as a point of contact for customers, follow up on inquiries and orders, prepare quotations, and actively contribute to the management of customer accounts. They will work closely with Sales Representatives and various departments to ensure prompt, professional, and personalized service.

This position plays a key role in customer retention and allows Sales Representatives to focus on business development and customer relationships.

Key Responsibilities

1. Customer Service and Sales Support

Respond to customer inquiries by phone and email in a professional and proactive manner.
Follow up with customers regarding inquiries, quotations, and orders.
Prepare, send, and follow up on quotations in collaboration with Sales Representatives.
Support Sales Representatives with their daily activities and management of customer accounts.
Prepare the information and documents required by Sales Representatives for customer meetings and follow-ups.
Follow up with customers to maintain regular communication and promote customer satisfaction.
Identify customer needs and communicate sales opportunities to Sales Representatives.
Provide exceptional customer service in order to develop and maintain long-term business relationships.

2. Order and Customer Account Management

Enter and manage orders in the internal system.
Verify printing job information and specifications with customers and Sales Representatives.
Ensure that all order-related information is complete and accurate.
Follow up with the various departments as needed to ensure orders progress smoothly.
Keep customer information, files, and follow-up notes up to date in the system.
Monitor deadlines and communicate any special circumstances or issues to the Sales Representative.

3. Customer Follow-Up and Problem Resolution

Maintain proactive communication with customers regarding the progress of their orders.
Respond to customer questions and provide prompt follow-up when additional information is required.
Identify and resolve order-related issues in collaboration with Sales Representatives and the appropriate teams.
Conduct post-sale follow-ups to ensure customer satisfaction.
Anticipate customer needs and communicate opportunities for additional sales or new orders to Sales Representatives.

Qualifications

Education and Experience

High school diploma or equivalent required.
College diploma (DEC) in business administration, sales, customer service, or a related field is an asset.
2 to 5 years of experience in customer service, sales support, administration, or a similar environment.
Experience in the printing or graphic arts industry is an asset.

Skills and Competencies

Excellent customer service and communication skills.
Strong sales support and customer account management skills.
Excellent organizational skills and the ability to manage multiple files or accounts simultaneously.
Strong attention to detail and accuracy when entering and following up on information.
Ability to work independently, take initiative, and work effectively as part of a team.
Strong proficiency in Microsoft Office, particularly Outlook, Word, and Excel. HubSpot experience is an asset.
Ability to establish and maintain strong professional relationships with customers and Sales Representatives.
Solution-oriented mindset with strong problem-solving abilities.
Bilingual in French and English, both spoken and written.

Additional Requirements

Ability to handle sensitive information with discretion and confidentiality.
Excellent communication, follow-up, and problem-solving skills.
Professional, positive, and customer-focused attitude.
Ability to work in a dynamic environment where priorities can change quickly.

Benefits

Dental insurance
Extended health insurance
Life insurance
On-site parking
Casual dress

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries, prepare and follow up on quotations and orders, and support Sales Representatives with customer accounts and meeting preparation. Coordinate order details and progress with customers and internal departments, resolve issues, and conduct follow-ups to maintain customer satisfaction and identify sales opportunities.

Requirements

A high school diploma or equivalent is required; a college diploma in business administration, sales, customer service, or a related field is an asset. The role requires 2 to 5 years of relevant experience, strong customer service and organizational skills, proficiency in Microsoft Office, and spoken and written fluency in French and English; printing industry and HubSpot experience are assets.

Skills

Customer Service
Sales Support
Customer Account Management
Customer Communication
Quotation Preparation
Order Management
Organization
Attention to Detail
Problem-Solving
Microsoft Outlook
Microsoft Word
Microsoft Excel
HubSpot
Confidentiality
Teamwork
French and English Bilingualism

Benefits

Dental Insurance
Extended Health Insurance
Life Insurance
On-Site Parking
Casual Dress

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Offset Printing
Printing Industry
Graphic Arts
Customer Accounts
Quotation Preparation
Order Entry
Order Management
Customer Follow-Up
Customer Retention
Sales Opportunities
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
HubSpot
Confidentiality
French
English

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