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Added 2 hours ago
O
B2B Sales Closer for Marketing Agency
ORCAFY
Toronto, ON
- Full-time
We are looking for a Digital Marketing Sales Representative who understands digital marketing and can confidently sell agency services to business owners.
Added 4 hours ago
MK
Assistant Store Manager - TPO Men's
Michael Kors
Toronto, ON
- Full-time
fun, inspiring and rewarding environment with opportunities for development and growth.
Added 4 hours ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.
Added 4 hours ago
A
Dermatology, Therapeutic Specialist - Atlantic
AbbVie
Halifax, NS
- Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Specialty Representative to join our…
Added 5 hours ago
MK
assistant store manager
Michael Kors
Ottawa, ON · Kanata
- Full-time
fun, inspiring and rewarding environment with opportunities for development and growth.
Added 5 hours ago
BP
Sr. Marketing Manager (18 month contract)
Brookfield Properties
Calgary, AB
- Full-time
Lead the development and execution of integrated omni-channel marketing campaigns, including digital, social media, advertising, events, activations, public relations, research, internal…
Added 5 hours ago
AT
Freight Brokerage Sales Representative
Andy Transport
Montreal, QC · Pierrefonds, Quebec
- Full-time
Added 5 hours ago
Assistant Planner
Sephora
Toronto, ON
Growth. A career glow-up is built into every role, with access to training and development programs and resources throughout the year.
Added 5 hours ago
WM
Associés aux ventes – temps partiel - Promenades St Bruno
Wow! Mobile Boutique
Saint-Bruno-de-Montarville, QC
- Part-time
Added 7 hours ago
N
Customer Service Representative
Netpak
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Customer Service / Sales Support Representative is responsible for ensuring an excellent customer experience while providing daily support to Sales Representatives in an offset printing…
Added 8 hours ago
Area Sales Manager
Neuronetics, Inc.
Canada
Manage account success after the sale partnering with the Practice Development Manager (PDM) to provide:
Added 10 hours ago
Bilingual Talent Acquisition Partner, Retail (Contract)
Sephora
Montreal, QC
Added 19 hours ago
MC
Territory Sales Representative - Prince George
Molson Coors
Prince George, BC
- Other
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 21 hours ago
S
Représentant(e) des ventes, endoscopie et médecine sportive – Montréal / Sales Representative, Endoscopy & Sports Medicine - Montreal
Stryker
Montreal, QC
- Full-time
As a Stryker Endoscopy & Sports Medicine Sales Representative, you are a trusted partner in brilliant visualization and unrivaled connected OR solutions. Stryker provides you with market…
Added 22 hours ago
AS
Sales Representative
ATCO Structures
AB · Edmonton, AB
- Full-time
Responsible for the sale and rental of new and used ATCO products and services, including market development for ATCO products and keeping track of current market prices to ensure a…
Added 23 hours ago
S
Director, Merchandising
sephora.com
Toronto, ON
- Full-time
Provide clear direction, prioritize work, and support the growth and development of future merchandising leaders.
Added 23 hours ago
Territory Sales Representative - Prince George
Molson Coors
Prince George, BC
In the role of Territory Sales Representative for the Prince George area, you will be part of the British Columbia Commercial team, reporting directly to one of our District Sales Managers.
Added 1 day ago
Customer Experience Leader
1-800-GOT-JUNK?
AB
Junk Removal Specialist / Route Sales Representative
Added 1 day ago
HA
Guest Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
The ideal Guest Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.
Added 1 day ago
HA
Customer Service Representative (Full Time)
Homes Alive Pets
Edmonton, AB
- Full-time
The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.
Added 1 day ago
AG
Sales Representative
ATCO Group
Edmonton, AB
- Full-time
Responsible for the sale and rental of new and used ATCO products and services, including market development for ATCO products and keeping track of current market prices to ensure a…
Added 1 day ago
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Financial Services Sales Associate
WBU
AB · Edmonton, AB
- Full-time
As a Financial Service Representative, you'll help individuals, families, and business owners protect their income, build wealth, and plan for life's big milestones. We train you, help you…
Added 1 day ago
JC
Sales Associate, Royalmount
Jimmy Choo
Mont-Royal, QC
- Full-time
…customer engagement. As a Sales Associate, you are a brand representative with the ability to multitask and a focus on building lasting client relationships. You will work in an inspiring…
Added 1 day ago
AI
Used Vehicle Acquisitions Specialist - Calgary, AB
AutoCanada Inc.
Calgary, AB
- Full-time
Cold call prospects who have their vehicle advertised for sale online or in local publications, also working with warm leads who reach out to and visit the store for a quote
Added 1 day ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
Junk Removal Specialist / Route Sales Representative

Netpak

Customer Service Representative

Greater Montreal Metropolitan Area, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Mar 31, 2027
Experience: 2 to 5 years of experience in customer service, sales support, administration, or a similar environment.
Posting language: English
Posted: Oct 2, 2026

Original job description

Position Overview

The Customer Service / Sales Support Representative is responsible for ensuring an excellent customer experience while providing daily support to Sales Representatives in an offset printing environment.

The successful candidate will act as a point of contact for customers, follow up on inquiries and orders, prepare quotations, and actively contribute to the management of customer accounts. They will work closely with Sales Representatives and various departments to ensure prompt, professional, and personalized service.

This position plays a key role in customer retention and allows Sales Representatives to focus on business development and customer relationships.

Key Responsibilities

1. Customer Service and Sales Support

Respond to customer inquiries by phone and email in a professional and proactive manner.
Follow up with customers regarding inquiries, quotations, and orders.
Prepare, send, and follow up on quotations in collaboration with Sales Representatives.
Support Sales Representatives with their daily activities and management of customer accounts.
Prepare the information and documents required by Sales Representatives for customer meetings and follow-ups.
Follow up with customers to maintain regular communication and promote customer satisfaction.
Identify customer needs and communicate sales opportunities to Sales Representatives.
Provide exceptional customer service in order to develop and maintain long-term business relationships.

2. Order and Customer Account Management

Enter and manage orders in the internal system.
Verify printing job information and specifications with customers and Sales Representatives.
Ensure that all order-related information is complete and accurate.
Follow up with the various departments as needed to ensure orders progress smoothly.
Keep customer information, files, and follow-up notes up to date in the system.
Monitor deadlines and communicate any special circumstances or issues to the Sales Representative.

3. Customer Follow-Up and Problem Resolution

Maintain proactive communication with customers regarding the progress of their orders.
Respond to customer questions and provide prompt follow-up when additional information is required.
Identify and resolve order-related issues in collaboration with Sales Representatives and the appropriate teams.
Conduct post-sale follow-ups to ensure customer satisfaction.
Anticipate customer needs and communicate opportunities for additional sales or new orders to Sales Representatives.

Qualifications

Education and Experience

High school diploma or equivalent required.
College diploma (DEC) in business administration, sales, customer service, or a related field is an asset.
2 to 5 years of experience in customer service, sales support, administration, or a similar environment.
Experience in the printing or graphic arts industry is an asset.

Skills and Competencies

Excellent customer service and communication skills.
Strong sales support and customer account management skills.
Excellent organizational skills and the ability to manage multiple files or accounts simultaneously.
Strong attention to detail and accuracy when entering and following up on information.
Ability to work independently, take initiative, and work effectively as part of a team.
Strong proficiency in Microsoft Office, particularly Outlook, Word, and Excel. HubSpot experience is an asset.
Ability to establish and maintain strong professional relationships with customers and Sales Representatives.
Solution-oriented mindset with strong problem-solving abilities.
Bilingual in French and English, both spoken and written.

Additional Requirements

Ability to handle sensitive information with discretion and confidentiality.
Excellent communication, follow-up, and problem-solving skills.
Professional, positive, and customer-focused attitude.
Ability to work in a dynamic environment where priorities can change quickly.

Benefits

Dental insurance
Extended health insurance
Life insurance
On-site parking
Casual dress

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries, prepare and follow up on quotations and orders, and support Sales Representatives with customer accounts and meeting preparation. Coordinate order details and progress with customers and internal departments, resolve issues, and conduct follow-ups to maintain customer satisfaction and identify sales opportunities.

Requirements

A high school diploma or equivalent is required; a college diploma in business administration, sales, customer service, or a related field is an asset. The role requires 2 to 5 years of relevant experience, strong customer service and organizational skills, proficiency in Microsoft Office, and spoken and written fluency in French and English; printing industry and HubSpot experience are assets.

Skills

Customer Service
Sales Support
Customer Account Management
Customer Communication
Quotation Preparation
Order Management
Organization
Attention to Detail
Problem-Solving
Microsoft Outlook
Microsoft Word
Microsoft Excel
HubSpot
Confidentiality
Teamwork
French and English Bilingualism

Benefits

Dental Insurance
Extended Health Insurance
Life Insurance
On-Site Parking
Casual Dress

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Sales Support
Offset Printing
Printing Industry
Graphic Arts
Customer Accounts
Quotation Preparation
Order Entry
Order Management
Customer Follow-Up
Customer Retention
Sales Opportunities
Microsoft Office
Microsoft Outlook
Microsoft Word
Microsoft Excel
HubSpot
Confidentiality
French
English

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