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Added 1 min ago
TC
Restaurant Management | Leadership
The Canadian Brewhouse
Regina, SK
- Full-time
Assistant General Manager Role Responsibilities:
Added 1 min ago
CO
Lead Instructor
City of Leduc
Leduc, AB
- Full-time
Community Development Assistant - City of Leduc
Added 1 min ago
RP
Destination Reservations Executive
Rudding Park
Harrogate, BC
- Part-time
Any other duties as requested by the Destination Experience Manager, Assistant and Team Leaders
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D
Assistant Team Leader
Dollarama
Prince George, BC
- $18.9 to $19.28 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
PM
Administrative Assistant
Prairie Mountain Health
Erickson, MB
- Full-time
Under the general supervision of and responsible to the Director/Regional Manager/Manager; the Administrative Assistant is committed to the vision, mission, values and strategic priorities…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Quebec, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Quebec, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
St. John's, NL · Greater St. John's Metropolitan Area
- $17.2 to $17.95 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Dutton, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Courtenay, BC
- $18.9 to $19.28 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Sault Ste. Marie, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Arnprior, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
St. John's, NL · Greater St. John's Metropolitan Area
- $17.2 to $17.95 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
RP
Part-time Housekeeping Assistant in St Johns Wood
Randolphs Private Household Staff Recruitment
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
Added 1 min ago
D
Assistant Team Leader
Dollarama
Saguenay, QC · Chicoutimi, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Red Deer, AB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Ottawa, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Team Leader
Dollarama
Red Deer, AB
- Full-time
As part of the management team, the Team Leader provides support to the Store Manager and Assistant Store Manager in overseeing daily retail store operations.
Added 1 min ago
D
Assistant Team Leader
Dollarama
Trois-Rivières, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Fredericton, NB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Quebec, QC · Saint-Gérard-des-Laurentides, QC
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Saint John, NB
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
D
Assistant Team Leader
Dollarama
Barrie, ON
- $18.1 to $18.6 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 1 min ago
IH
Physiotherapist | Home and Community Care
Interior Health Authority
Kelowna, BC
- Part-time
…They also provide guidance and direction to the rehabilitation assistant working within the…
Added 1 min ago
IH
Physiotherapist | Inpatient Rehab
Interior Health Authority
Kelowna, BC
- Full-time
…They also provide guidance and direction to the rehabilitation assistant working within the…

NetworkPedia

Administrative Assistant

AB, Canada
Edmonton, AB, Canada

Contract

Apply About employer

Applications open in a new tab.

Job details

Job type: Contract
Apply by: Nov 8, 2026
Posting language: English
Posted: Oct 9, 2026

Original job description

Job Title: Administrative Assistant – Intermediate

Location: Edmonton, AB – Onsite

Employment Type: Contract

About the Role

We are seeking a detail-oriented Administrative Assistant – Intermediate to support child care staff certification and credential assessment operations. The successful candidate will serve as a key contact for educators, child care operators, parents, and other stakeholders while processing Canadian and international educational credentials, maintaining accurate records, and supporting certification decisions.

This role requires strong customer service, analytical skills, attention to detail, and the ability to interpret policies and procedures while managing a high volume of inquiries and administrative tasks.

Key Responsibilities

Respond to phone and email inquiries from educators, operators, parents, and the public.
Explain certification requirements, policies, procedures, assessment processes, and upgrading options.
Assess Canadian and international educational credentials against applicable child care staff certification standards.
Review educational programs and make certification decisions or recommendations in accordance with policies and legislation.
Manage first-level certification appeals and process qualification exemptions within assigned authority.
Enter, maintain, and validate client information in CCIS and ECDS.
Open and maintain client files, verify supporting documents, and ensure data accuracy.
Provide administrative support through scanning, data entry, correspondence, file management, and document processing.
Assist clients with forms, online applications, and document submissions.
Support onboarding, training, and reassessment activities for assessors and administrative staff.
Liaise with educational institutions and assessment bodies to verify credentials.
Support system testing, process improvements, and the development of guides, forms, certificates, and communication materials.
Handle sensitive inquiries professionally, de-escalate difficult interactions, and prioritize urgent requests.

Mandatory Skills & Qualifications

Strong customer service and communication skills, including professional telephone and email support.
Experience reviewing documents, validating information, and maintaining accurate records.
Strong analytical skills with the ability to interpret policies, procedures, and assessment requirements.
Excellent attention to detail and data-entry accuracy.
Ability to manage high inquiry volumes, prioritize competing tasks, and meet deadlines.
Strong written communication and documentation skills.
Ability to handle sensitive information professionally and maintain confidentiality.
Proficiency with office applications, databases, and electronic records systems.

Preferred Skills

Experience in credential assessment, certification processing, or educational qualification review.
Experience with child care, education, licensing, or regulated public-sector programs.
Familiarity with CCIS and ECDS.
Experience handling appeals, exemptions, or decisions requiring policy interpretation.
Experience supporting system testing, process improvement, and user documentation.
Experience training or mentoring administrative staff.
Experience communicating with educational institutions and credential assessment organizations.

Why Join Us

Contribute to public-facing certification and administrative services.
Work with diverse stakeholders in a structured, service-oriented environment.
Develop experience in credential assessment, information management, and regulated program administration.
Inclusive, equitable, and respectful workplace culture.

About NetworkPedia

NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve.

As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability.

How to Apply

Apply directly via LinkedIn Easy Apply. All applications are routed to our central recruitment email id - recruitment@networkpedia.com

Apply About employer

More about this job

Responsibilities

Respond to inquiries and guide stakeholders through certification requirements, while assessing Canadian and international credentials and supporting certification decisions, appeals, and exemptions. Maintain accurate client records and files, provide administrative and client application support, and contribute to staff training, system testing, and process improvements.

Requirements

Requires strong customer service and communication, document review and recordkeeping experience, analytical ability to interpret policies, attention to detail, and accurate data entry. Candidates must be able to manage high inquiry volumes and competing deadlines, handle sensitive information confidentially, and use office applications, databases, and electronic records systems.

Skills

Customer Service
Professional Communication
Credential Assessment
Document Review
Data Validation
Policy Interpretation
Attention To Detail
Data Entry
Records Management
Confidentiality
Prioritization
Appeals Processing
Database Management
Process Improvement
Staff Training
Conflict De-escalation

Visa sponsorship

Not detected in the job text

Keywords

Credential Assessment
Canadian Educational Credentials
International Educational Credentials
Certification Standards
Certification Decisions
Certification Appeals
Qualification Exemptions
CCIS
ECDS
Client Information Systems
Electronic Records
Document Processing
Data Entry
File Management
Policy Interpretation
Legislation
Educational Institutions
Credential Assessment Organizations
System Testing
Process Improvement
User Documentation
Onboarding
Training
Customer Service
Confidentiality

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