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New Age Group

Level II Security Systems Technician

Concord, ON, Canada

$45 USD / hour · Full-time

Apply About employer

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Job details

Pay: $45 USD / hour
Job type: Full-time
Apply by: Jan 20, 2027
Experience: Minimum 5+ years of industry experience
Posting language: English
Posted: Oct 22, 2026

Original job description

About New Age Group
For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

Position Summary
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.

This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.
Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.

Primary Responsibilities
Technical Leadership

Provide technical support to field technicians.
Assist with project planning and execution.
Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
Review installation quality and workmanship.
Support commissioning and technical escalations.
Assist with manufacturer training initiatives.

Advanced Security Systems
Intrusion Systems

Advanced troubleshooting of intrusion alarm systems.
Commission complex alarm installations.
Resolve communication failures.
Conduct ULC-related inspections and testing.
Support monitoring integrations.

Access Control Systems

Configure and commission complex access control systems.
Troubleshoot controllers, readers, and field devices.
Support enterprise-level deployments.
Verify system performance and functionality.
Conduct quality assurance inspections.

Surveillance Systems

Configure and commission advanced IP surveillance systems.
Troubleshoot networked video systems.
Optimize camera layouts and performance.
Conduct surveillance system audits.
Verify recording retention and performance standards.

Fiber Optics
Senior Technicians must be capable of:

Fiber troubleshooting
Fiber certification
Fiber commissioning
OTDR testing
Interpreting OTDR results
Diagnosing communication failures
Documenting fiber deficiencies

System Commissioning

Commission newly installed systems.
Verify programming.
Verify customer requirements are met.
Conduct acceptance testing.
Perform final system verification.
Resolve deficiencies prior to customer onboarding.

Quality Assurance
Senior Technicians are responsible for:

QA inspections
Workmanship reviews
Installation audits
SOP verification
Deficiency identification
Corrective action recommendations

The Level II Technician acts as a quality gatekeeper before customer acceptance.

Customer Training
Provide customer training on:

Access Control Systems
Video Surveillance Systems
Intrusion Alarm Systems
Mobile Applications
User Management
Basic Troubleshooting
System Reporting Functions

Documentation
Review and complete:

Service Reports
Inspection Reports
Commissioning Reports
Certification Reports
Deficiency Reports
As-Built Documentation
Customer Turnover Documentation

Required Qualifications
Experience

Minimum 5+ years of industry experience
Commercial security systems experience
Access control experience
Video surveillance experience
Structured cabling experience
Fiber optic experience
Advanced troubleshooting experience

Technical Requirements
Level II Technicians are expected to demonstrate competency in:

OTDR Testing
Fiber Certification
System Commissioning
Complex Access Control Systems
Enterprise Surveillance Systems
Quality Assurance Inspections
Customer Training
Project Coordination
Technical Escalation Support
Advanced Troubleshooting

These competencies align with New Age's Level II Technician certification requirements.

Preferred Manufacturer Experience
Experience with:

ICT
Axis Communications
Milestone XProtect
CDVI
Mircom
DoorGuard
UniFi Networking

Required Certifications

Working at Heights
WHMIS
Aerial Lift Certification (Scissor Lift)
Aerial Lift Certification (Boom Lift)
Valid Ontario Driver's License

Preferred Certifications

ULC Intrusion Certification
ULC Protective Signalling Systems
ATC Certification
ICT Certification
Axis Certification
Milestone Certification
Fiber Certification
Manufacturer Technical Certifications

Leadership Responsibilities
The Level II Technician is expected to:

Mentor junior staff.
Verify field workmanship.
Review technician documentation.
Assist with technician evaluations.
Support technician development plans.
Promote safety and quality standards.

Safety Responsibilities

Enforce New Age Health & Safety policies.
Conduct Job Hazard Assessments.
Maintain safe work practices.
Lead by example.
Ensure PPE compliance.
Verify safe use of ladders and aerial lifts.
Report and correct unsafe conditions.

Quality Standards
Level II Technicians are expected to enforce all New Age installation standards.
Zero-Tolerance Zip Tie Policy
Zip ties are not permitted on structured cabling installations.
Approved methods include:

Velcro Straps
J-Hooks
Basket Tray
Ladder Tray
Approved Cable Management Systems

Level II Technicians are responsible for identifying and correcting non-compliant installations.

Career Advancement
New Age offers structured progression opportunities:
Apprentice → Labourer → Technician I → Technician II → Senior Technician → Lead Technician
Senior Technicians are positioned for advancement into Lead Technician and Project Leadership roles.

What We're Looking For
The ideal candidate:

Takes ownership of projects.
Leads by example.
Maintains high workmanship standards.
Enjoys mentoring others.
Has strong technical troubleshooting skills.
Is customer focused.
Is organized and accountable.
Demonstrates professionalism in all interactions.

Compensation & Benefits

Competitive compensation based on experience and certifications
Company vehicle
Company phone
Paid manufacturer certifications
Career advancement opportunities
Health and dental benefits
RRSP opportunities (where applicable)
Ongoing technical training
Leadership development

Join New Age and become a technical leader responsible for shaping the next generation of security systems professionals while delivering best-in-class solutions for our customers.

Hourly Rate: $45.00/hour
Reports to: Lead Technician/Operations Manager

Apply About employer

More about this job

Responsibilities

The Level II Technician serves as a technical leader responsible for advanced installations, commissioning, troubleshooting, and quality assurance of security systems. They also provide mentorship to junior staff and ensure all field work meets company standards and customer requirements.

Requirements

Candidates must have a minimum of 5 years of industry experience in commercial security, access control, and video surveillance. Required certifications include Working at Heights, WHMIS, and aerial lift certifications, along with a valid Ontario driver's license.

Skills

Technical leadership
Access control systems
Video surveillance
Intrusion alarms
Fiber optics
OTDR testing
System commissioning
Troubleshooting
Quality assurance
Mentoring
Structured cabling
Project planning
Customer training
Technical documentation
Safety compliance
Networked video systems

Benefits

Company vehicle
Company phone
Career advancement opportunities
Health and dental benefits
RRSP opportunities
Ongoing technical training
Leadership development

Visa sponsorship

Not detected in the job text

Keywords

Security systems
Access control
Video surveillance
Intrusion alarms
Fiber optics
OTDR
Structured cabling
Commissioning
Quality assurance
ICT
Axis Communications
Milestone XProtect
CDVI
Mircom
UniFi
Working at heights
WHMIS
Aerial lift
ULC inspections
Technical leadership
Mentoring
Troubleshooting
Networking
Intercom systems
Field technician
SOP
As-built documentation
Job hazard assessment
PPE
Installation audits

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