Female Support Worker

Location: NW Calgary, AB 
Job Type: Permanent Full-Time (40 Hours/Week)
Wage: $21.00 - $23.00 per hour
Mileage Reimbursement: $0.50/km

About New Age Services (NAS)

At NAS, we believe every person deserves the opportunity to live a meaningful, independent, and fulfilling life. We are committed to supporting individuals with developmental disabilities, complex mental health needs, and diverse life experiences through compassionate, person-centered services.

Our strength comes from our dedicated team members who share a commitment to dignity, inclusion, empowerment, and community engagement.

Why Join NAS?

• Supportive and collaborative team environment
• Competitive compensation
• Ongoing training and professional development
• Opportunities for growth and advancement
• Meaningful work that positively impacts lives
• A culture guided by our values: Purpose, People, and Pioneering
• Specialized training in Trauma-Informed Care and Harm Reduction practices

If you're looking for a rewarding career where you can make a difference every day, we'd love to hear from you.

Why This Role Matters

As a Community Support Worker, you will play a vital role in helping individuals overcome barriers, develop independence, and improve their quality of life. Through a Harm Reduction and Trauma-Informed approach, you will foster a safe, respectful, and empowering environment where individuals can thrive.

About the Role

NAS is seeking a dedicated Female Community Support Worker to join our Nelson Group Home team in NW Calgary.

In this role, you will support individuals with developmental disabilities, mental health challenges, trauma histories, addiction concerns, and complex behavioural needs. Using a Harm Reduction and Trauma-Informed Care approach, you will help individuals develop life skills, build independence, and participate meaningfully in their communities.

Please Note: Due to personal care, privacy, and safety requirements of the individuals supported, this position is open to female applicants only.

Key Responsibilities

• Provide holistic support addressing emotional, behavioural, physical, social, and medical needs
• Support individuals experiencing mental health challenges, substance use concerns, trauma, and developmental disabilities
• Implement individualized support plans and goal-oriented strategies
• Assist with personal care and hygiene supports as required
• Administer medications and complete accurate documentation
• Support appointments, community activities, and recreational opportunities
• Maintain a safe, clean, and supportive living environment
• Complete incident reporting, safety checks, and hazard assessments
• Communicate effectively with families, guardians, healthcare professionals, and community partners
• Apply Harm Reduction, Trauma-Informed Care, and person-centered practices
• Safely support individuals displaying complex or challenging behaviours
• Respond effectively to crisis situations utilizing de-escalation techniques
• Promote dignity, choice, independence, and community inclusion

What We're Looking For

You are compassionate, resilient, adaptable, and committed to supporting individuals in achieving their goals.

Qualifications

• Certificate, Diploma, or Degree in Human Services, Disability Studies, Community Rehabilitation, Social Work, Psychology, or a related field
• Valid Class 5 Driver's License
• Reliable vehicle
• Minimum $2,000,000 liability insurance
• Strong computer skills, including Microsoft Office
• Excellent written and verbal communication skills
• Ability to support individuals with complex behavioural, mental health, and developmental needs

Preferred Experience

We are particularly interested in candidates who have:

• Minimum 1 year of experience in human services, community support, outreach, healthcare, addictions, or group home settings
• Experience working within a Harm Reduction and Trauma-Informed Care framework
• Knowledge of mental health, addiction, concurrent disorders, and complex behaviours
• Experience supporting individuals affected by trauma, homelessness, substance use, or social barriers
• Strong crisis intervention, de-escalation, and relationship-building skills
• Commitment to person-centered support and continuous professional learning

Certifications Considered Assets

• Standard First Aid & CPR
• Medication Administration Training
• Nonviolent Crisis Intervention (NVCI)
• Positive Behaviour Supports (PBS)
• Mental Health First Aid
• Trauma-Informed Care Training
• Harm Reduction and Substance Use Awareness Training
• ASIST, safe TALK, or equivalent suicide intervention training
• Abuse Prevention and Response Training